3d
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Escalations Specialist
El Cajon, California, United States
OnsiteFull Time
5+ YOE5+ years customer service experience, escalation and complaint resolution skills, strong written/verbal communication, conflict resolution, investigation, organization, and industry experience preferred.
Salesforce, Microsoft Office 365, Microsoft Outlook
1w
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Escalations Representative
West Des Moines, Iowa, United States
HybridFull Time
1+ YOE1+ year customer contact experience in financial services; strong verbal/written communication, Microsoft Office skills, ability to navigate multiple systems, research and resolve escalated customer issues, knowledge of consumer credit products.
Microsoft Office Suite, CLP, CIV, CSS, BCS, Enterprise Customer Impact Platform (ECIP)
2mo
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Escalations Engineer (L3)
Burlington, Vermont, United States
$70k-$85k/yr OnsiteFull Time
5+ YOEProvide Tier 3 escalation support, network and systems engineering, client onboarding, and mentoring.
Windows Server, Active Directory, DHCP, DNS, Hyper-V, VMware, Citrix, RDS, LAN/WAN, Firewalls, VoIP, Azure, AWS, Microsoft 365
1w
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Implementation & Escalations Engineer
Farmington, Utah, United States
HybridFull Time
3+ YOEBachelor's degree,3+ years in technical support/solutions engineering,expertise with LMS,Workato,APIs,and integrations;escalation management,advanced troubleshooting,and mentoring experience.
LMS, Footprint, Taktile, Workato, APIs
1w
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Dispatch & Escalations Supervisor
United States
$20-$25/hr RemoteFull Time
2+ YOE2+ years supervising contact center/dispatch/operations teams, experience with escalations, strong coaching, conflict resolution, decision-making, and communication skills; proficiency with Five9, Verint, and Google Suite.
Five9, Verint, Google Suite
3w
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Executive Escalations Manager
San Francisco or United States
$80k-$145k/yr RemoteFull Time
Experience in operations/consulting/customer-facing roles; executive and client-facing communication; strong cross-functional influence, problem solving, and written/verbal English skills; ability to manage complex escalations.
Slack, Microsoft 365
5d
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Support Escalations Manager
Austin or United States
HybridFull Time
7+ YOE2+ Mgmt7+ years in client support/incident management or related field, 2+ years people or program leadership, regulated-industry experience, escalation and risk knowledge, strong communication and analytical skills, comfortable with AI and US residency.
Zendesk, HubSpot, Salesforce, ServiceNow, Jira, Google Workspace, Microsoft Office
2mo
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US Escalations Leader, Amazon Immigration
Seattle, Washington, United States
$126k-$170k/yr OnsiteFull Time
6+ YOEBachelor's degree or equivalent; 6-8 years in immigration/escalations; process improvement; cross-functional leadership; strong communication.
1w
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Escalations Manager, Global Response Operations
Austin, Texas, United States
$122k-$180k/yr OnsiteFull Time
5+ YOE5+ years in escalations, trust & safety, crisis response, investigations or related operational field; daily proficiency with AI tools and prompt engineering; strong judgment, written communication, and cross-functional collaboration.
AI tools, LLM
1mo
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Lead, Incidents & Escalations, User Operations
San Francisco, California, United States
$234k-$315k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk
2w
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Sr. Specialist, Escalations
Erlanger, Kentucky, United States
OnsiteFull Time
2+ YOEHigh school diploma,2+ years administrative experience,proficiency with Microsoft Office,communication and organizational skills,ability to multitask and analyze shipment data.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SQL
2mo
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Client Escalations Manager/Specialist
San Francisco, California, United States
$50k-$65k/yr RemoteFull Time
4+ YOE4–7+ years in client support/escalation, preferably in healthcare/health-tech; bachelor's degree; strong problem-solving and cross-functional collaboration; data-driven with SLA focus.
3w
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Supervisor of Resolutions / Escalations
Sunrise, Florida, United States
$60k/yr OnsiteFull Time
3+ Mgmt3+ years supervisory experience in escalations or customer service, strong coaching and analytical skills, proficiency with Microsoft Office/Excel, experience managing KPIs and process improvements; bachelor's degree preferred.
Microsoft Office, Microsoft Excel
1mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
2d
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Escalations Specialist Swing Shift
Long Beach, California, United States
$20/hr OnsiteFull Time
High school diploma/GED, authorized to work in the US, strong attention to detail, 40 WPM typing minimum, ability to sit long periods, remain alert, and make timely decisions under pressure.
Microsoft Office, Microsoft Word, Microsoft Excel, Google Maps
1mo
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Life Operations Escalations Analyst
United States
$55k-$60k/yr HybridFull Time
Experience with life operations or financial services (1–3 years preferred), TPA experience preferred, strong root-cause analysis, reporting/data skills, QA experience, excellent written/verbal communication, and problem-solving.
2d
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
1mo
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Manager, Training and Escalations
New Jersey or United States
$70k-$110k/yr HybridFull Time
4+ YOE3+ MgmtBachelor's preferred; 4+ years in customer/player support or contact center leadership; 3+ years managing training functions; experience with training design, performance analysis, and escalation processes; ability to work in-office 2+ days/week.
1Huddle, Guru, Salesforce
1mo
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Customer Escalations Representative
Scottsdale or Chicago or Arizona or Illinois
HybridFull Time
2+ YOEHigh school diploma required; 2–4 years call center customer service experience; strong customer service, verbal and written communication, problem solving; Microsoft Word/Excel/Outlook proficiency preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1d
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Client Escalations Specialist
United States or North America
$24-$31/hr RemoteFull Time
3+ YOE3+ years customer support experience, CRM proficiency (Salesforce, Intercom), strong written/verbal communication, time management, and availability 8:00–18:00 PT.
Salesforce, Intercom, ServeManager
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