344 escalations jobs at 139 companies in Virginia
3w
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Escalations Representative
Roanoke, Virginia, United States
$22-$28/hr HybridFull Time
1+ YOE1+ year customer contact experience in financial services or equivalent; call center experience, strong communication, analytical and multitasking skills; intermediate Microsoft Office skills; knowledge of consumer credit card products.
Microsoft Office Suite, CIV, CSS, BCS
1mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
4w
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Customer Care Representative (Escalations & Advanced Customer Support)
Richmond or Virginia
$24-$26/hr OnsiteFull Time
5+ YOERequires 5+ years of customer service experience, including 1–2 years handling escalations in a call center, CRM proficiency, strong problem-solving, communication, empathy, and technical aptitude.
CRM, ServiceTitan
15h
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Customer Account Investigator - Field Escalations Team
Richmond, Virginia, United States
$22-$37/hr FieldFull Time
2+ YOEAssociate's degree or equivalent training, two years of related experience, Microsoft Office proficiency, strong communication and analytical skills, and a driver's license or ability to obtain one.
CIS (Banner), Microsoft Outlook, Microsoft Excel, Microsoft Word
3w
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Associate Client Escalation Specialist 11-8pm Shift
Richmond, Virginia, United States
$60k/yr OnsiteFull Time
1+ YOE1+ year customer support or research experience, bachelor’s degree, strong phone-based customer service, escalation handling, troubleshooting, and communication skills.
2w
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
1mo
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Patient Inquiry & Escalation Lead, Healthcare Financial Operations
Arlington, Virginia, United States
$57k-$86k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent; 3+ years professional experience; 5+ years healthcare customer service or revenue cycle experience; experience with process improvement, analytics, escalations, and empathetic patient interactions.
2w
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BHT, FT 11p-730am rotating weekends
Williamsburg, Virginia, United States
$18-$21/hr OnsiteFull Time
High school diploma, CPR and de-escalation training, six months experience with target population preferred; ability to monitor clients, apply de-escalation, take vitals, and chart accurately.
1mo
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Resource Specialist - Contact Center
Charlottesville, Virginia, United States
$18-$27/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year customer service or call center experience preferred, proficiency with EMR/Epic, data entry, de-escalation and critical judgment, ability to follow protocols and escalate appropriately.
Epic, Electronic Medical Record (EMR), paging system, web applications, database
3w
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Customer and Merchant Advocacy Team (CMAT) Case Agent
Richmond, Virginia, United States
OnsiteFull Time
Experience resolving escalated customer and merchant cases, strong written/verbal communication, de-escalation, decision-making, analytical skills, Salesforce proficiency, and availability for rotating evenings and Saturdays. Must be local to Richmond, VA.
Salesforce
3mo
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Psychiatric Technician- New River Valley Medical Center
Christiansburg, Virginia, United States
OnsiteFull Time
High school diploma or GED; de-escalation training within 4 months; ability to obtain AHA BLS-HCP; valid Virginia driver’s license; experience with escalated patients; able to work with minimal supervision.
2mo
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Waterpark Bag Check Attendant
Sandusky or Round Rock or Pocono Manor or Spotsylvania
OnsiteMultiple Commitments Available
Greet guests, enforce bag policies, inspect items, de‑escalate, stand for long periods.
2mo
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Behavioral Health Associate (On-Call)
Alexandria, Virginia, United States
$18-$23/hr OnsitePart Time
1+ YOEPart-time role supporting adolescents (ages 12-17) with experiential therapies; related QA: de-escalation, documentation, communication.
2w
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Senior Site Reliability Engineer
Reston or Austin
$81k-$187k/yr OnsiteFull Time
3+ YOEProvide SRE escalation, automate tasks, manage complex change requests, mentor SREs, and support large-scale production reliability.
Linux, Unix, Docker, Kubernetes, Terraform, Bash, Perl, Python, Ruby, JavaScript, Java, Chef, Puppet
1w
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Asset Protection Detective, Tysons Corner Center - Full Time
McLean, Virginia, United States
$17-$26/hr OnsiteFull Time
Identify and investigate theft and dishonest activity, partner with store teams and law enforcement, apply de-escalation, prepare reports and preserve evidence.
3w
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Customer Care Manager
Fredericksburg, Virginia, United States
$50k-$65k/yr OnsiteFull Time
Leadership in call center operations, coaching, scheduling, escalation management, strong communication, analytical and organizational skills, and proficiency with listed technology tools.
Microsoft Office Suite, Microsoft 365, Microsoft SharePoint, Microsoft Outlook, Microsoft Teams, RingCentral, RingCX, Paycom, iConnect, Storis
1mo
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Data Center Site Lead (IAD)
Ashburn, Virginia, United States
$95k-$114k/yr OnsiteFull Time
Onsite data center operations leadership, customer escalation management, operational coordination, process improvement, incident response, and cross-functional collaboration.
2w
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Team Lead, Inpatient Virtual Monitoring Technician - Rotating Shift
Williamsburg, Virginia, United States
OnsiteFull Time
1+ YOEHigh school diploma required; 1 year healthcare and patient monitoring experience preferred; ability to oversee technicians, train staff, and escalate issues.
1w
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Direct Support Professional
Chesterfield, Virginia, United States
$18-$19/hr OnsiteFull Time, Part Time
Must be 18+, valid driver’s license, HS diploma or GED, dependable with strong communication; training provided for CPR, de-escalation, and medication administration.
1w
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Electronic Security Operations Superintendent - Special Projects
Sterling, Virginia, United States
FieldFull Time
Provide multi-site operational oversight, enable site leads, manage escalations, ensure safety and quality across concurrent security system projects.
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