280 escalations jobs at 172 companies in Waukegan, IL
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yrRemoteFull Time
Domestic & General: Provides insurance and repair protection for domestic appliances and electronics.
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yrHybridFull Time
VideojetNYSE: VLTO: Manufactures industrial printing and marking systems for product identification.
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yrRemoteFull Time
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Lessen: Tech-enabled property service platform for real estate management.
2+ YOEHigh school diploma required; 2–4 years call center customer service experience; strong customer service, verbal and written communication, problem solving; Microsoft Word/Excel/Outlook proficiency preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
CEDA: Providing social and economic assistance to Cook County residents.
1+ YOEHigh school diploma/GED,1+ year customer service or case management experience,knowledge of utility billing and energy assistance programs preferred,strong communication,organization,problem-solving skills,and Microsoft Office familiarity.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint
Framework IT: Provider of managed IT, security, and strategic consulting services.
3+ YOE3+ years IT infrastructure support (3-4 preferred), 2+ years MSP experience, advanced networking (VLANs, routing, firewalls), experience with Windows Server/Active Directory/Office 365, network diagnostics (Wireshark), RMM/PSA (ConnectWise preferred), valid driver license and vehicle.
Wireshark, ConnectWise, Microsoft Windows Server, Microsoft Active Directory, Microsoft Office 365, Auvik, PRTX, AWS VPC, Azure, SonicWall, Fortinet, Meraki
GeneracNYSE: GNRC: Manufactures backup power generators and energy technology solutions.
1+ YOEManage escalated customer cases, investigate concerns, coordinate with dealers and agencies, and deliver timely resolutions; requires associate degree or equivalent and customer escalation experience.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams, SAP, Salesforce
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Advocate Health: Provides integrated clinical care through a network of hospitals.
Completion of accredited nursing program, active state RN license, BLS for Healthcare Providers; ability to perform patient handling and de-escalation.
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
Retail sales and customer experience results, effective communication, adaptability, de-escalation skills, and availability for varied evening, weekend, and holiday shifts.
Centers for Independence: Providing healthcare and employment services to people with disabilities.
Manage program document inboxes, review and route documents, save records for retention, handle escalations, suggest process improvements, and maintain confidentiality.
Asset Protection Detective, Promenade Bolingbrook - Full Time
Bolingbrook, Illinois, United States
$17-$25/hrOnsiteFull Time
Macy'sNYSE: M: Operates department stores selling apparel, home goods, and luxury items.
Observe and respond to suspicious activity, conduct investigations, prepare reports and evidence, partner with law enforcement, and apply de-escalation and apprehension techniques.
Culligan: Provides water softening and filtration solutions for homes and businesses.
4+ YOE4+ years customer service/contact center experience; experience with CRM; escalation management, coaching, analytics, and strong communication and organizational skills.
Specialized Education Services, Inc.: Provides specialized K-12 education and behavioral health services.
Bachelor's degree required; valid teaching certification preferred. Ability to implement assessments, behavior interventions, de-escalation, and individualized instruction in diverse classrooms.
Volunteers of America Illinois: Provides housing and social services for vulnerable populations in Illinois.
Master’s degree in Social Work or Clinical Psychology; trauma-informed care experience; strong communication and de-escalation skills; MS Office proficiency.
VistexNYSE: SAP: Software for managing enterprise pricing and incentive programs.
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.