154 genesys jobs at 71 companies in California
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Genesys Cloud Engineer (Telecom Network Engineer)
Tustin or Riverside or Sacramento
$96k-$154k/yr HybridFull Time
5+ YOEBachelor's degree in a technical field; 5-7 years of contact center/IP telephony experience; Genesys Cloud CX certifications preferred.
Genesys, Cisco Unified Contact Center Enterprise, IP Telephony
1w
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Business Analyst, Principal- Workforce Management
Long Beach or California or El Dorado Hills or Lodi or Oakland or Rancho Cordova or Redding or San Diego or Woodland Hills
$126k-$189k/yr HybridFull Time
10+ YOECollege education or equivalent, 10+ years relevant experience, 7 years of workforce management expertise, and health plan experience required; master's degree and Genesys/Verint experience preferred.
Genesys, Verint, Workforce Management (WFM)
4w
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Customer Service Rep II
Santa Ana or Indianapolis
$18-$25/hr OnsiteFull Time
3+ YOEHigh school diploma, 3+ years customer service experience, telephone-based support, plumbing product knowledge, proficiency with SAP, Salesforce, and Microsoft Office; Genesys experience a plus.
Salesforce Service Cloud, SAP, Microsoft Office, Genesys
2w
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Supervisor, Customer Support
San Francisco, California, United States
$101k-$152k/yr HybridFull Time
5+ YOEHS diploma/GED, 5+ years relevant experience, supervisory experience in contact center or healthcare customer support, experience with Genesys and Epic, strong communication and problem-solving skills.
Genesys, Epic
2mo
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VP, Contact Center Technology
Irvine, California, United States
$182k-$251k/yr OnsiteFull Time
12+ YOEBachelor's in IT or 12+ years' experience; deep telephony and contact center expertise (Genesys Cloud preferred); omni-channel platform, CRM, AI/IVR knowledge; Microsoft Office proficiency; travel ~10%.
CCaaS, Genesys Cloud, CRM, AI/IVR, IVA, WhatsApp, Facebook, X, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, workforce engagement tools
1mo
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Sales Engineering Manager
San Francisco, California, United States
HybridFull Time
6+ YOE2+ Mgmt6+ years in technical customer-facing roles, 2+ years managing SEs/solutions architects, hands-on coding and integration skills, experience with telephony/contact-center systems (SIP, Twilio, Genesys, Five9).
SIP, Twilio, Genesys, Five9, LLM, API, webhook
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Product Specialist Guest Services
La Mirada, California, United States
$19-$25/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, 1+ year customer service experience, proficiency with Microsoft Word/Excel/Outlook; experience with AX, Genesys Cloud, or MS Dynamics a plus; strong communication and sales skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook, AX, Genesys Cloud, MS Dynamics
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Workforce Management Supervisor- Patient Access Organization
Los Angeles, California, United States
$43-$91/hr HybridFull Time
5+ YOEBachelor's degree in business/healthcare/data analytics,5+ years WFM or call center operations,3+ years forecasting and scheduling,knowledge of Erlang calculations,Genesys,advanced Excel/SharePoint,and supervisory experience.
Genesys, Microsoft Excel, Microsoft SharePoint, Erlang
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Workforce Management Technical Analyst
Anaheim, California, United States
$69k-$86k/yr OnsiteFull Time
2+ YOEBS/BA or equivalent, 2+ years contact center metrics/analytics experience, WFM and project management experience preferred, experience with NICE, IEX, Kronos, Genesys or similar, strong analytical and leadership skills.
NICE, IEX, Kronos, Genesys, Blue Pumpkin, TCS
1w
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Service CCaaS Technology Delivery Lead
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$302k/yr HybridFull Time
8+ YOE7+ MgmtRequires 8+ years in CCaaS transformation, 7+ years leading large-scale projects and strategic change, Agile and Waterfall experience, stakeholder leadership, and experience with AWS, Google CCAI, Genesys, NICE, or service platforms.
AWS, Google CCAI, Genesys, NICE, Salesforce, Oracle, Microsoft Dynamics, IFS, Sprinklr, Twilio, Agile SDLC, Waterfall
2w
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
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Google GECX Contact Center as a Service Senior Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOE7+ years in CCaaS or cloud contact center solutions, experience with CCaaS platforms (AWS, Google, Genesys, Avaya, NICE), bachelor's in CS/Engineering or equivalent experience, client-facing, Agile/Waterfall experience, GECX/GCP familiarity.
Gemini Enterprise for Customer Experience (GECX), Google Cloud Platform (GCP), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, AWS, Genesys, Avaya, NICE
4w
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Senior RF Engineer
Huntington Beach, California, United States
$160k-$210k/yr OnsiteFull Time
5+ YOEBachelor's in engineering,5+ years RF design experience,expertise in RF front ends,matching networks,LNAs,mixers,PLL/VCOs;familiarity with AWR MWO,Keysight ADS,Genesys,Altium Designer,Matlab;strong communication and problem-solving.
AWR MWO, Keysight ADS, Genesys, Altium Designer, Matlab
2mo
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IVR Engineer
India or Milpitas or Seattle or Princeton or Cape Town or London or Zurich or Singapore or Mexico City
RemoteFull Time
5+ YOE5+ years IVR experience (Nuance NDF/Mix, Dialogflow, AWS Lex, Genesys, Avaya, Cisco); VoiceXML; Java/Python/NodeJS/C++; conversational AI/LLM, NLU/NLP; cloud (Azure, AWS, Google Cloud); SQL/NoSQL; SIP/TDM; RPA/CRM exposure; RESTful API integration.
Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco, VoiceXML, Java, Python, NodeJS, C++, LLM, NLU, NLP, Azure, AWS, Google Cloud, SQL, NoSQL, SIP, TDM, RPA, CRM, RESTful APIs, Microsoft Co-pilot
1mo
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CAM Operator 2nd shift (split)
San Jose, California, United States
$59k-$93k/yr OnsiteFull Time
2+ YOE2+ years CAM experience in PCB manufacturing, expert PCB fabrication knowledge, proficiency with Genesis or In CAM, ability to interpret customer drawings, strong attention to detail and communication.
Genesis, In CAM, Gerber, ODB++
1mo
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Contact Center Transformation - Senior Associate
New York City or Tampa or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$77k-$202k/yr FieldFull Time
2+ YOEBachelor's degree, 2+ years experience, experience with AngularJS/React/Vue.js, HTML5/CSS, Figma, usability testing, and contact center technologies (Amazon Connect, Genesys CloudCX).
AngularJS, React, Vue.js, HTML5, CSS, Figma, Amazon Connect, Genesys CloudCX
1mo
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Physician, MD, DO
San Diego, California, United States
OnsitePart Time, Contract
3+ YOEDoctorate in medicine, current unrestricted physician license, BLS required (AHA), ACLS preferred, 3 years graduate training or equivalent experience, ability to complete credentialing and MHS GENESIS training.
MHS GENESIS
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Product Development Manager
Vista, California, United States
$130k-$145k/yr OnsiteFull Time
5+ YOEMSc in food science/chemistry/biochemistry,5+ years product development experience in dietary supplements/functional foods,formulation and plant trial experience,proficiency with Genesis,Windows,Word and Excel.
genesis, Windows, Microsoft Word, Microsoft Excel
3w
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Physician - Emergency Medicine
Twentynine Palms, California, United States
$220-$227/hr OnsiteFull Time
1+ YOEMD or DO, completion of internship/residency, board eligible/certified, current unrestricted medical license, ≥1 year supervised clinical experience, clinical competency for emergency medicine, familiarity with Genesis EMR.
Genesis System
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Certified Medical Assistant
San Diego, California, United States
$23-$27/hr OnsiteFull Time
1+ YOECertified Medical Assistant with 1+ year clinical MA experience, accredited MA program graduate, current BLS, ability to pass government background check, EHR proficiency (MHS Genesis, Carepoint).
MHS Genesis, Carepoint, EHR
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