135 genesys jobs at 63 companies in Texas
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Genesys Cloud Architect
Texas City, Texas, United States
RemoteFull Time
7+ YOE7+ years in contact center technologies with deep Genesys Cloud CX expertise; experience designing large-scale cloud contact center architectures, SIP/SBC, IVR, omnichannel, API integrations (REST/SOAP), CRM integrations, and mentoring teams.
Genesys Cloud CX, IVR, REST, SOAP, Salesforce, Microsoft Dynamics, ServiceNow, SIP, Session Border Controllers (SBCs), WFM, AI/ML
1w
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Genesys Cloud CX Engineer
United States or Phoenix or Richardson
HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years of IT experience, Genesys Cloud CX development and support expertise, Agile/SDLC experience, client communication, production support, and unrestricted US work authorization.
Genesys Cloud CX, IVR, ACD, ServiceNow, Jira, Microsoft Visio, Salesforce, Pindrop, Voice.AI, Pega, Apigee, API, LLM, AI, ML, Generative AI
3w
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Genesys Cloud CX Developer
Addison, Texas, United States
$85k-$100k/yr OnsiteFull Time
10+ YOEDesign and develop Genesys Cloud CX solutions, integrate softphone APIs, use Node.JS/REST/SOAP and J2EE, perform admin/configuration, create monitoring dashboards, and troubleshoot contact center routing.
Genesys Cloud CX, Genesys APIs, Genesys SDK, J2EE, Node.JS, REST, SOAP
1mo
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Genesys Call Flow Developer Lead
Dallas or Pittsburgh or Cleveland
$57k-$154k/yr OnsiteFull Time
7+ YOE7+ years Genesys call flow experience, 5+ years Java/SpringBoot, 3+ years APIs/microservices, SDLC knowledge, ability to mentor, Bachelor's in CS/IS required (Master's preferred).
Genesys Cloud Architect, Genesys Cloud Admin UI, Genesys Cloud APIs, Java, SpringBoot, REST APIs, JSON, XML, OAuth, SQL, AWS, Azure, Postman, Git, Jira, Confluence, Terraform, Archy
3mo
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Senior Software Engineer - Genesys cloud, IVR, Contact Center
Pittsburgh or Strongsville or Birmingham or Dallas
$55k-$172k/yr OnsiteFull Time
5+ YOE5+ years in contact center engineering with 3+ years in Genesys Cloud; strong API and data integration experience; Java/REST, SQL; AWS/Azure familiarity; OAuth; problem solving in enterprise environment.
Genesys Cloud Admin UI, Postman, Git, Jira/Confluence, Terraform, Archy, Java, REST APIs, JSON, XML, SQL, AWS, Azure
2mo
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Quality Assurance Consultant
Coppell, Texas, United States
$60k-$70k/yr HybridFull Time
2+ YOEQA automation experience with Selenium/LoadRunner/TestRail/BeSpoken; Cyara or similar; Java and SQL; exposure to Genesys contact center tech; strong QA processes.
Selenium, LoadRunner, TestRail, BeSpoken, Cyara, Java, SQL, Genesys, ETL, BI
5d
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CRM/CX Analyst
San Antonio or Phoenix
$60k-$113k/yr HybridFull Time
4+ YOEBachelor's degree in business administration or equivalent experience, 4+ years in lead management or CRM, Agile experience, and experience with Genesys Cloud or Salesforce; strong analytical and communication skills.
Velocify, Salesforce, Agile, Genesys Cloud, Microsoft Dynamics, TCPA, SMS
1w
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Senior Technology Business Systems Consultant
Charlotte or Phoenix or San Antonio
HybridFull Time
4+ YOERequires 4+ years of business systems data experience. Desired experience includes call center telephony, Genesys, Nuance, Five9, call routing, cloud projects, software development, and Microsoft Office tools.
Genesys, Nuance, Five9, Microsoft Outlook, Microsoft Word, Microsoft Excel
2mo
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Conversation Designer II
Arlington or Irving
HybridFull Time
GM Financial: Provides automotive financing and leasing services for dealers and consumers.
3+ YOE3+ years designing conversational dialog for AI/chatbot/IVR; experience with Voiceflow, IBM Watson, Genesys; knowledge of NLP and prompt engineering; Bachelor's degree or equivalent; certification in conversation/UX design preferred.
Voiceflow, IBM Watson, Genesys, Natural Language Processing, Prompt Engineering
3w
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Interaction Management Area Product Owner
Columbus or Plano or Wilmington
$152k-$245k/yr OnsiteFull Time
8+ YOE8+ years delivering products or technology, experience with contact center/voice platforms, knowledge of IVR/ACD/Genesys/Amazon Connect, AI/ML concepts for customer experience, stakeholder management, product lifecycle expertise.
IVR, ACD, Genesys, Amazon Connect, CCaaS
4w
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Member Experience Center Manager
San Antonio, Texas, United States
OnsiteFull Time
3+ YOE3+ years contact center or financial services leadership; associate degree preferred; strong communication, coaching, QA, workforce planning, and proficiency with Microsoft Excel/PowerPoint/Word; Symitar/Meridian Link/Genesys preferred.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Symitar, Meridian Link, Genesys
2w
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
2w
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Service CCaaS Technology Delivery Lead
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$302k/yr HybridFull Time
8+ YOE7+ MgmtRequires 8+ years in CCaaS transformation, 7+ years leading large-scale projects and strategic change, Agile and Waterfall experience, stakeholder leadership, and experience with AWS, Google CCAI, Genesys, NICE, or service platforms.
AWS, Google CCAI, Genesys, NICE, Salesforce, Oracle, Microsoft Dynamics, IFS, Sprinklr, Twilio, Agile SDLC, Waterfall
2mo
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Google GECX Contact Center as a Service Senior Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOE7+ years in CCaaS or cloud contact center solutions, experience with CCaaS platforms (AWS, Google, Genesys, Avaya, NICE), bachelor's in CS/Engineering or equivalent experience, client-facing, Agile/Waterfall experience, GECX/GCP familiarity.
Gemini Enterprise for Customer Experience (GECX), Google Cloud Platform (GCP), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, AWS, Genesys, Avaya, NICE
4w
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IT Manager III - Contact Center Technology & Operations
Phoenix or Dallas
OnsiteFull Time
7+ YOE7+ years IT experience, bachelor\u0002s degree required, prior leadership in contact center/engineering delivery, expertise with Genesys Cloud, Azure DevOps, terraform, Dynamics365 CRM and ServiceNow, Agile/Scrum, strong communication and analytical skills.
Genesys Cloud, Azure DevOps, terraform, Dynamics365 CRM, ServiceNow
2mo
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Speech and Text Analytics Specialist
Austin, Texas, United States
$98k-$174k/yr HybridFull Time
5+ YOEBachelor's degree in CS/IT/Data Analytics, 5+ years in speech/text or contact center analytics, experience with speech/text analytics and conversational AI, Genesys Cloud or comparable platforms, SQL, REST/JSON, strong analytical and communication skills.
CallMiner, Genesys Cloud, ICX, STA, WEM, SQL, REST APIs, JSON
3w
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Director, Contact Center Technology
Boston or Plano or Atlanta or Morristown or Hyderabad
$153k-$194k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise contact center/telephony technology, 5+ years people leadership, CCaaS and telephony expertise (NICE CXone, Genesys, Five9, Amazon Connect, Talkdesk, Cisco), SIP/IVR knowledge, vendor management, executive communication.
NICE CXone, Genesys Cloud, Five9, Amazon Connect, Talkdesk, Cisco, Salesforce Service Cloud, SIP, IVR
1mo
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Contact Center Transformation - Senior Associate
New York City or Tampa or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$77k-$202k/yr FieldFull Time
2+ YOEBachelor's degree, 2+ years experience, experience with AngularJS/React/Vue.js, HTML5/CSS, Figma, usability testing, and contact center technologies (Amazon Connect, Genesys CloudCX).
AngularJS, React, Vue.js, HTML5, CSS, Figma, Amazon Connect, Genesys CloudCX
2mo
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Medical Clerk III (Evening Shift)
San Antonio, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma, 2+ years healthcare administrative/clinic reception experience, familiarity with DEERS and MHS GENESIS preferred, medical terminology knowledge, HIPAA compliance, and Microsoft Office proficiency.
DEERS, MHS GENESIS, Microsoft Office
3mo
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Experienced Service Technicians - Sign On & Referral Bonus !!!
Houston, Texas, United States
$35-$45/hr OnsiteFull Time
Perform and diagnose automotive repairs to manufacturer standards; must be 18+, valid driver’s license, able to lift 50 lb, pass background/drug screen; Hyundai/Kia/Genesis certification preferred.
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