79 global support manager jobs at 51 companies in New York
2mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
4d
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Manager, Global Product Support
San Jose or Plainview or Palo Alto
$131k-$166k/yr OnsiteFull Time
8+ YOEBachelor's degree in a technical discipline and 8+ years in technical support or engineering, including technical team leadership. Requires semiconductor equipment, vacuum tools, PLCs, Windows, and electro-mechanical systems experience.
Windows, Programmable Logic Controllers (PLCs)
1mo
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Senior Manager, Support Operations
New York or San Francisco or United States
HybridFull Time
10+ YOE10+ years in operations/support ops leadership in fast-growing B2B software, experience managing program managers and global/BPO relationships, expert knowledge of customer support technologies and strong executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
3d
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Head of Global Executive Support
New York City, New York, United States
$200k-$240k/yr HybridFull Time
12+ YOE4+ MgmtRequires 12+ years in executive or administrative support, including 4+ years managing managers, plus experience scaling EA organizations, executive workflows, enterprise tools, and confidential executive information.
Google Workspace, Zoom, Slack, Workday, Navan, Claude, Salesforce, Jira
3w
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Director, Global Tax
White Plains or Greensboro or United States
$101k-$175k/yr HybridFull Time
7+ YOERequires 7–10+ years of tax accounting and reporting experience, ASC 740 expertise, global tax reporting, SOX controls, audit support, advanced Microsoft Excel, project management, and team leadership.
Microsoft Excel, ASC 740, 10-K, 10-Q, SOX
5d
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Senior Manager, Enterprise Support, Global Financial Services, Strategic Industries - Global Financial Services
New York, New York, United States
$221k-$299k/yr OnsiteFull Time
7+ YOE7+ MgmtRequires experience hiring and managing technical teams, improving support processes, using generative AI tools, and 7+ years leading or managing technical teams. Customer, stakeholder, and strategic planning experience preferred.
Amazon Web Services, AWS Unified Operations (UOps)
5d
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Associate Director, Student Success Outreach and Global Support
New York City, New York, United States
$100k-$120k/yr HybridFull Time
1+ YOE5+ MgmtMaster's degree required; 5+ years of professional staff management and leadership experience, including 1+ year in higher education case management or student support. Requires FERPA, HIPAA, data privacy, KPI, and student retention expertise.
PeopleSoft
1mo
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Sr Manager, Platform & Integration Support
Toronto or Mississauga or Buffalo
$135k-$155k/yr HybridFull Time
10+ YOE5+ MgmtBachelor’s degree in computer science, information technology, or related field; 10+ years supporting digital platforms and 5–7+ years leading globally distributed teams. Experience with APIs, XML, AI, automation, analytics, and KCS required.
Ingram Micro Xvantage, Xvantage for Vendors (X4V), Xvantage Integrations (XI), APIs, XML, Knowledge-Centered Service (KCS), AI copilots, ERP, DevOps, SRE, RRSP
1mo
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Global Estimating Manager (2x Openings)
London or Dublin or New York City or Madrid or Palo Alto
€155k-€210k/yr RemoteFull Time
Estimating experience on data center or major capital projects, strong MEP cost knowledge, building should-cost models and benchmarks, commercial acumen, supporting procurement across Europe and US.
1mo
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Sr Manager, Platform & Integration Support
Mississauga or Buffalo
$130k-$145k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's in CS/IT,10+ years in digital platforms,5+ years managing global teams,experience with APIs/XML,platform reliability,AI/automation,Knowledge-Centered Service (KCS),strong communication and leadership.
APIs, XML, Ingram Micro Xvantage
6d
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Global Markets Sales Assistant
New York City, New York, United States
$35-$51/hr OnsiteFull Time
Requires trade capture, discrepancy resolution, trade activity reporting, transaction support, attention to detail, data quality management, regulatory compliance, and trade operations skills.
4d
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Enterprise Application Support
New York City, New York, United States
$175k-$250k/yr OnsiteFull Time
Requires engineering team management, global technology leadership, Salesforce architecture and support expertise, integration and release management, stakeholder management, communication, prioritization, and decision-making skills.
Salesforce, Artificial Intelligence (AI)
1mo
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Senior Director, Global Supportability and Readiness
San Francisco or New York City
$191k-$321k/yr RemoteFull Time
10+ YOE4+ Mgmt10+ years experience in customer success/enablement/product ops, 4+ years leading global teams, data-driven, experience with AI/data/CRM platforms, strong cross-functional influence and executive communication.
Agentforce, Data Cloud
1w
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Global Markets Risk Manager
New York City, New York, United States
$110k-$158k/yr OnsiteFull Time
2+ YOEBachelor's degree in a quantitative or related field and 2–3 years of market risk, credit risk, capital markets, structured finance, trading support, or related experience. Requires strong analytical, communication, and financial product skills.
Microsoft Excel, Python, SQL, Tableau
2mo
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Director, Support Operations
New York City, New York, United States
$155k-$185k/yr HybridFull Time
Proven CX/support leadership with experience scaling teams, managing global BPO relationships, owning multimillion-dollar budgets, strong forecasting/capacity planning, and data-driven decision making; familiarity with Zendesk.
Zendesk
1mo
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Global Product Certification Manager
Buffalo or Goodyear
$110k-$160k/yr OnsiteFull Time
7+ YOEBachelor's or equivalent and 7+ years supporting product certification, building codes, or factory-built products; experience with compliance programs, third-party certification bodies, and interpreting technical drawings.
4d
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Enterprise Application Support
New York City, New York, United States
$170k-$250k/yr OnsiteFull Time
Requires engineering team management, global technology leadership, Salesforce architecture and integration expertise, delivery planning, stakeholder management, and strong written and verbal communication skills.
Salesforce, Artificial Intelligence (AI)
3w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
2w
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Global Banking & Markets-New York-Vice President, Product Management-10442628
New York City, New York, United States
$180k-$250k/yr OnsiteFull Time
3+ YOEMaster's degree and 3 years, or bachelor's degree and 5 years, in a related field; experience supporting electronic trading applications, incident management, risk mitigation, and application changes.
1mo
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Vice President, Production Services Application Support
New York, New York, United States
$69k-$185k/yr HybridFull Time
12+ YOEExtensive global production services/application support leadership with incident/problem/change management, automation and AI enablement, equities domain knowledge, deep technical operations experience, and 12+ years in IT.
Windows, Linux, CI/CD, Kafka, MQ, Java, Python
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