85 head customer jobs at 64 companies in San Jose, CA
2mo
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Fractional Head of Customer Success
Austin or Nashville or Seattle or San Jose or San Diego or Salt Lake City or Raleigh or Durham or Phoenix or Oakland or New York City or Minneapolis or Miami or Los Angeles or Houston or Denver or Dallas or Columbus or Chicago or Boston or Atlanta or United States or Canada
RemoteFull Time
Experienced Head/VP of Customer Success from VC-backed B2B startups, proven in managing and scaling CS teams, designing end-to-end CS lifecycle, comfortable working fractional/hourly, based in USA or Canada.
1w
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Head of Customer Success
San Francisco or San Francisco
OnsiteFull Time
6+ YOE4+ MgmtRequires 6+ years in customer success and 4+ years managing customer-facing SaaS teams, with experience building operations, managing performance, and developing scalable processes and tools.
Intercom, Salesforce, Notion
3mo
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Head of Customer Success
Denver or San Francisco
$160k-$190k/yr HybridFull Time
6+ YOE1+ MgmtSix-plus years in Customer Success or similar, 1–3 years leading a CS team, proven upsell ownership, experience with CS and support, healthcare/ABA familiarity a plus.
HubSpot, Salesforce, Gainsight, Planhat, Zendesk, Intercom, Freshdesk, Looker, Tableau, Mode, Pendo, Mixpanel, Amplitude, Gong, Chorus, Fathom
3d
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Head of Customer Success
San Francisco or California
OnsiteFull Time
8+ YOERequires 8+ years in customer success, technical account management, or professional services in B2B SaaS or infrastructure, people management, technical literacy, commercial acumen, and strong communication and analytical skills.
APIs, AI/ML, cloud
2mo
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Head of Customer Support
San Jose, California, United States
$175k-$225k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years in customer operations or technical support leadership; experience scaling ops at Series A–C B2B SaaS/fintech; building onboarding/support functions; technical product and API integration experience; deployed AI and familiarity with Zendesk/Intercom/Linear.
Zendesk, Intercom, Linear, Microsoft Excel
3d
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Head of Customer Success - Strategic
San Francisco, California, United States
$167k-$263k/yr RemoteFull Time
Experience managing managers or senior Customer Success professionals, overseeing enterprise accounts, leading digital transformations, building customer success functions, engaging executives, and developing high-performing teams.
CRM, Jira, Confluence, Loom, Atlassian System of Work (SoW)
1mo
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Head of Customer Success, Enterprise
San Francisco or New York or United States or Canada or South America
$276k-$325k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success/account management with 5+ years managing and scaling enterprise CS teams; proven NRR/adoption/expansion track record; experience building 10+ person teams; executive engagement and data-driven decision making; familiarity with AI/LLM.
AI/LLM technology
2mo
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Head Coach
Monticello, California, United States
$22/hr OnsiteFull Time
0+ YOEHead Coach responsible for coaching, staff development, scheduling, and studio operations; hourly role with monthly bonus opportunities.
1mo
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Head of Customer Experience
San Francisco, California, United States
$145k-$190k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer support/experience with 5+ years managing managers; experience scaling CX, deploying AI/automation, owning CX metrics, and partnering cross-functionally; Zendesk experience preferred.
Zendesk
3w
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Head of Customer Experience & Platform Integrity
New York City or San Mateo
OnsiteFull Time
12+ YOE12+ years scaling customer operations and safety/fraud functions; vendor selection; regulatory safety/privacy experience; AI-driven automation for support and fraud; strong cross-functional communication.
1mo
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Head of Customer Success
San Francisco, California, United States
$170k-$220k/yr HybridFull Time
5+ YOE5+ years in customer success/account management at early-stage B2B SaaS, experience owning renewals and retention, building CS processes, managing complex accounts and exec stakeholders, strong commercial judgment and data analysis skills.
2w
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Head of Digital and Scaled Customer Success
San Francisco or Chicago or New York City
$178k-$262k/yr HybridFull Time
7+ YOE7+ years customer success leadership in SaaS, experience scaling digital/programmatic success, metrics and experimentation expertise, cross-functional partnering, AI curiosity, and team leadership.
3d
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Head Cashier
Lathrop, California, United States
$17-$23/hr OnsiteFull Time
1+ YOEHigh school diploma or GED, 1–2 years of cashiering experience with leadership training, cash handling and math skills, customer service ability, and capacity to lift 30 pounds.
calculator, scanner
3w
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Head Cashier
San Jose, California, United States
$19-$26/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, 1–2 years cashiering experience with leadership training, ability to lift up to 30 lbs., cash-handling proficiency, strong communication and customer service skills.
register, calculator, scanner
1mo
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Head of Customer Marketing
San Francisco or New York City
OnsiteFull Time
5+ YOE5+ years B2B SaaS customer marketing or community experience, enterprise exposure, event and advocacy program experience, strong customer relationship and program measurement skills.
4d
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Head of Customer Success & Delivery
San Francisco, California, United States
OnsiteFull Time
Autonomous generalist with experience in fast-paced growth environments, business analytics, financial modeling, ROI analysis, SQL, and building organizational functions; pharma or clinical research experience is a plus.
SQL, Webflow, Typeform, Zapier, Airtable
1mo
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Head of Customer Engineering
San Francisco, California, United States
$314k-$375k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years engineering experience with 3–5+ years leading support/customer engineering/SRE teams; deep technical background in cloud, distributed systems, Kubernetes, AI/ML platforms; strong operational metrics, communication, and cross-functional partnership skills.
Kubernetes, Ray
2w
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Global Head of Customer Experience, Property Management
Chicago or Dallas or New York City or San Francisco
$275k-$330k/yr RemoteFull Time
15+ YOE15+ years senior property/facilities/real estate operations leadership with multi-region scope, P&L ownership, client retention and people development experience; strong commercial, data-driven and program management skills.
2w
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Head Usher Part-Time
San Francisco, California, United States
$33/hr OnsitePart Time
2+ YOE2 years performance-arts or customer-service experience; strong verbal and interpersonal skills; experience with MS Office 350, Artifax, and point-of-sale (AtVenu) preferred; able to stand long periods and lift 35 lbs.
MS Office 350, Artifax, AtVenu
1mo
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Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
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