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20 help desk analyst jobs at 16 companies in New York

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Help Desk Analyst
Brooklyn, New York, United States
$23-$27/hr HybridFull Time
J.McLaughlin
J.McLaughlin: American women's and men's apparel and accessories retailer serving shoppers through stores and e-commerce.
Help desk or technical support experience preferred, POS knowledge preferred, valid driver's license required, local and domestic travel required, and proficiency with troubleshooting, databases, Microsoft Office, and multiple systems.
POS, Microsoft Word, Microsoft Excel, Microsoft Access, Mac, Apple
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2mo
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Help Desk Analyst
New York or United States
$65k-$85k/yr OnsiteFull Time
Proskauer
Proskauer: Private international law firm advising businesses, asset managers, and organizations on complex legal matters.
2+ YOE2+ years help desk/end-user support experience; bachelor's preferred. Experience with legal applications (iManage, NetDocuments, Intapp, Relativity) and ITSM platforms (ServiceNow, Remedy). Proficient with Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Citrix, VPN, remote support tools, and mobile device management. Strong troubleshootin...
iManage WorkSite, NetDocuments, Intapp, DTE Axiom, Westlaw Drafting Assistant, Workshare Compare, Relativity, LegalKEY, ServiceNow, Remedy, BMC Service Desk, SupportWorks, Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Bomgar, Citrix, VPN, RSA SecurID, AirWatch, MobileIron, Cisco IP telephony
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2w
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Help Desk Analyst
Oriskany, New York, United States
$45k-$55k/yr HybridFull Time
Utica First Insurance Company
Utica First Insurance Company: Regional property and casualty insurer serving homeowners and businesses through independent agents.
1+ YOERequires 1+ year technical support experience, strong customer service, analytical, problem-solving, communication, and teamwork skills. Associate degree in computer science preferred or equivalent experience.
Microsoft Windows 11, Microsoft Office 365, Microsoft Windows Server, Anti-Virus
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1mo
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Help Desk Analyst
Woodbury, New York, United States
OnsiteFull Time
Star Group
Star GroupNYSE: SGU: Public U.S. home-energy distributor providing heating oil, propane, HVAC, and related services to residential and commercial customers.
3+ YOE3+ years customer service or technical experience, high school plus IT certificate or equivalent, familiarity with Microsoft Office suite, Solar Winds, Jabber, VoIP, ability to travel ~10%, strong communication and problem-solving skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Solar Winds, Jabber, VoIP, Multiview, ERP/Energy, LMS, HRIS
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1mo
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Help Desk Analyst
Syracuse, New York, United States
OnsiteFull Time
SUNY Upstate Medical University
SUNY Upstate Medical University: Public academic medical center focused on health education and care.
2+ YOEAssociates degree plus 2 years computer or customer service experience (or equivalent), strong interpersonal skills, advanced troubleshooting, working knowledge of Microsoft Windows 10 and Microsoft Office.
Microsoft Windows 10, Microsoft Office, TCP/IP, Novell, Active Directory
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1mo
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IT Help Desk - Showrooms
New York, New York, United States
$80k-$90k/yr HybridFull Time
TileBar
TileBar: TileBar is a digitally native, omnichannel designer, distributor and marketer of wall and floor tile, as well as natural stone and LVT, for residential and commercial applications in the United States.
5+ YOE5+ years help desk/desktop support with Level 2 capability; Windows, iOS/Android, networking (DNS,DHCP,VPN); Microsoft 365 and identity (Active Directory/Entra ID); Intune/MDM experience; strong communication.
Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Office, Active Directory, Entra ID, Microsoft Intune, Jamf, Microsoft Teams Rooms, Zoom Rooms, Crestron, Windows, iOS, Android, DNS, DHCP, VPN
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1mo
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PTC Office - Help Desk Analyst
New York City or North White Plains
$93k/yr OnsiteFull Time
MTA Metro-North Railroad
MTA Metro-North Railroad: Public commuter railroad serving customers across New York and Connecticut on five rail lines.
3+ YOEProvide 24/7 technical support and monitoring for Positive Train Control systems; Windows Server/Desktop, Active Directory, SAN, VMware experience; valid driver’s license; 3+ years systems administration experience.
Windows Server, Windows Desktop, VMware, Windows Active Directory Services, Storage Area Network (SAN), Positive Train Control (PTC) Network Management System, Microsoft Office, AutoCAD, Visio
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1mo
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Service Desk Analyst
Latham, New York, United States
$21-$34/hr OnsiteFull Time
Community Care Physicians
Community Care Physicians: Physician-owned multispecialty medical group serving Capital Region New York patients with primary, specialty, urgent, and wellness care.
2+ YOEAssociate or Bachelor's in computer science, 2+ years help desk experience, Windows and Office/O365 proficiency, strong writing/communication, documentation skills, HIPAA knowledge, overtime and on-call availability.
Microsoft Windows Operating Systems (95 to 10), Microsoft Office, O365
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Service Desk Analyst
Cohoes, New York, United States
$22/hr OnsiteFull Time
Opus Inspection
Opus Inspection: Private vehicle inspection and emissions-testing serving governments and automotive service providers worldwide.
2+ YOERequires at least 2 years of help desk experience, Windows and Microsoft Office proficiency, strong communication and problem-solving skills; Excel, NetSuite, ERP, SQL, and Oracle experience preferred or beneficial.
Microsoft Excel, Windows, Microsoft Office, NetSuite, SQL, Oracle, PivotTables, VLOOKUP
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3d
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Service Desk Analyst I (8AM - 5PM, Monday - Friday)
Buffalo, New York, United States
HybridFull Time
Synergy IT Solutions
Synergy IT Solutions: Employee-owned managed IT services provider serving businesses across Western and Central New York.
1+ YOEHelp desk experience preferred, high school diploma required, strong communication and troubleshooting skills, and knowledge of Active Directory, Microsoft Exchange, Microsoft 365, Microsoft Azure, and mobile devices.
Active Directory, Microsoft Exchange, Microsoft 365, Microsoft Azure Admin portal, Apple, Android
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1w
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Network Support Analyst
Los Angeles or New York City or Boston or Chicago or London
$100k/yr OnsiteFull Time
Crescent Capital Group
Crescent Capital Group: Global alternative asset manager serving investors and borrowers through private and tradable corporate-credit strategies.
3+ YOEBachelor's degree in computer science or related field, 3+ years of help-desk experience, infrastructure support expertise, networking knowledge, and familiarity with listed server, cloud, security, and telephony technologies.
Microsoft Windows, Microsoft Office, iOS, Android, Active Directory, Group Policy Objects, TCP/IP, Cisco Firewalls, HP switches, HP servers, PowerShell, VMware, Citrix, Terminal Server, WDS, WSUS, Microsoft O365, Microsoft Azure, AWS, Avaya IP telephony, AD, DHCP, DNS
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1mo
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Operational Analyst - Information Technology
Syracuse, New York, United States
$23-$27/yr OnsiteFull Time
Solvay Bank
Solvay BankOTC: SOBS: Independent community bank serving Central New York consumers and businesses with deposits, loans, mortgages, and insurance.
Entry-level IT role supporting production operations, help‑desk triage, and IT documentation; requires high school diploma (associate preferred), attention to detail, communication skills, and basic computer/network knowledge.
ServiceNow, ServiceDesk, Jira, Fiserv, Finastra, FIS
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4d
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Security Analyst Tier 1 SOC
Brooklyn or Boca Raton or Cherry Hill or Melville
$50k-$60k/yr OnsiteFull Time
TGI Office Automation
TGI Office Automation: Privately owned office technology provider supplying businesses with printers, document management, managed IT, security, and workflow solutions.
0+ YOEAssociate's or bachelor's degree in cybersecurity, information systems, or related field, or equivalent experience; 0–1 years in security, NOC, or help desk; CompTIA Security+ required or in progress.
SentinelOne, XDR, SIEM, ConnectWise Manage, Microsoft 365
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2mo
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Senior Analyst HRIS - Oracle Fusion HCM
New York City, New York, United States
$83k-$145k/yr OnsiteFull Time
MSG Entertainment
MSG EntertainmentNYSE: MSGE: Private live-entertainment operating managing major venues, concerts, sporting events, and the Christmas Spectacular for public audiences.
4+ YOE4+ years configuring and supporting Oracle Fusion HCM (Core HR, Talent, Compensation, Learning, HR Help Desk); HCM security, UAT, documentation, strong analytical and communication skills; bachelor’s degree or equivalent preferred.
Oracle Fusion HCM, Oracle HCM Cloud, Sandbox, Redwood UX, HCM Design Studio, Visual Builder, Visual Builder Studio (VBS)
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3w
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Technology Support Services Project Analyst, Imaging Solutions
New York City, New York, United States
$90k-$100k/yr HybridFull Time
Skadden, Arps, Slate, Meagher & Flom
Skadden, Arps, Slate, Meagher & Flom: Private U.S. law firm advising corporations, financial institutions, governments, and other clients on complex legal matters.
3+ YOEHigh school diploma, minimum 3 years IT support/help desk experience, knowledge of imaging solutions and basic SQL, familiarity with Windows/macOS/Cisco, scripting with CMD/PowerShell/Terminal, strong communication and analytical skills.
HP Web Jetadmin, HP Security Manager, HP AC, Canon ImageWare, SQL Reporting Services, CMD, PowerShell, Terminal, Cisco, Windows, macOS, SQL
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2mo
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Technical and Logistics Support Analyst - 6340652
Walnut Creek or Mountain View or San Jose or Cleveland or California or Colorado or District of Columbia or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
$22-$32/hr OnsiteFull Time
Accenture
AccentureNYSE: ACN: Global professional services delivering 360° value.
1+ YOEMinimum 1 year technical support experience, familiarity with help desk ticketing and remote support tools, High School diploma/GED required; ability to handle shipments, asset tracking, and AR device support preferred.
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1w
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Studio Application Tech Support
New York City, New York, United States
$21-$50/hr OnsiteFull Time
Accenture
AccentureNYSE: ACN: Global professional services delivering 360° value.
1+ YOEMinimum 1 year of IT, desktop, help desk, digital capture, or related experience. Requires troubleshooting Windows/macOS, studio technology, photography equipment, and strong problem-solving and customer service skills.
Capture One, Adobe Creative Cloud, Lightroom, Microsoft 365, Microsoft Windows, macOS, RAID
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