Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
32 help desk analyst jobs at 20 companies in Silver Spring, MD
2w
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Help Desk Analyst
Alexandria or Moorefield
$24-$29/hr OnsiteFull Time
2+ YOE2+ years help desk experience or associate degree; experience with EntraID/Active Directory, Service Desk ticketing, Microsoft Office; customer service and troubleshooting skills.
EntraID, Active Directory, Microsoft Office, Service Desk ticketing application
1mo
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Help Desk Analyst
Stafford, Virginia, United States
$95k-$110k/yr OnsiteFull Time
5+ YOEActive Top Secret clearance, 5+ years help desk experience, proficiency with Microsoft Office and databases/SQL, strong communication and analytical skills, onsite Monday–Friday at Quantico-area facilities.
Microsoft Office, SQL, PowerShell, Python, TCP/IP, DNS, DHCP, VPN, Windows
1mo
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Help Desk Analyst
Quantico, Virginia, United States
OnsiteFull Time
2+ YOESecret clearance required; IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) required; ITILv4 desired; 2+ years help desk experience; experience with Windows, Microsoft Office, and Remedy; strong communication and problem-solving skills.
Windows, Microsoft Office, Remedy Ticketing System
2mo
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Help Desk Jr. Analyst
Columbia, Maryland, United States
HybridFull Time
2+ YOEAssociate's degree or equivalent experience, 2+ years help desk/technical support experience, strong communication and troubleshooting, ability to document issues. Must meet U.S. residency/work-history and authorization requirements and be able to obtain Public Trust clearance.
Agile, DevSecOps, CMS
6d
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Help Desk Analyst
Orlando or Boca Raton or Fort Lauderdale or Fort Myers or Gainesville or Jacksonville or Lakeland or Melbourne or Miami or Naples or Pensacola or Tallahassee or Tampa or Washington or West Palm Beach
OnsiteFull Time
5+ YOERequires 5+ years troubleshooting software and hardware, working knowledge of Windows 11, Microsoft 365, iManage, VPN, Citrix, and legal-specific processes; law firm experience is a plus.
Windows 11, Microsoft 365, iManage, VPN, Citrix, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
11h
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Tier 1 Help Desk Analyst
Arlington, Virginia, United States
$25-$29/hr OnsitePart Time
3+ YOEAssociate degree or 2+ years relevant experience, 3+ years relevant experience, DoD IAT Level II certification, ability to obtain Top Secret clearance, and desktop hardware/software troubleshooting skills.
Microsoft Windows, Microsoft Office, BlackBerry, Incident Ticket Tracking systems, Service Level Objectives (SLOs)
1w
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Tier I Help Desk Analyst
Alexandria, Virginia, United States
OnsiteFull Time
1+ YOEBachelor’s degree and 1+ year of hardware/application support, incident analysis, mobile device management, and customer service experience; strong written and oral communication required.
Intel, Apple, Mobile Device Management, ITIL Service Management, CRM, Ticketing, ACD Systems
1mo
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NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance
Quantico, Virginia, United States
$26-$32/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOEActive Top Secret clearance, 5+ years help desk/IT support experience, Security+ certification, experience with Cisco switches and routers, high school diploma (AAS preferred), US citizenship.
Cisco switches, Cisco routers
1mo
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NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance
Quantico, Virginia, United States
$22-$28/hr OnsiteFull Time
2+ YOEActive Top Secret clearance, 2+ years help desk/IT support experience, Security+ CE, Cisco switch/router experience, High School diploma (AAS preferred), US citizenship required.
Cisco switches, Cisco routers
2d
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Help Desk Tier I
National Harbor or Orlando
$60k-$122k/yr HybridFull Time
3+ YOEBachelor's degree and 3+ years of experience required; strong communication, data entry, troubleshooting, root cause analysis, customer service, problem-solving, and multitasking skills. FEMA EOD eligibility required.
Microsoft Teams, Service Desk, ServiceNow, Remedy, Rational, Serena
2w
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Enterprise Service Desk Analyst
Columbia, Maryland, United States
OnsiteFull Time
2+ YOEActive Secret clearance, 2+ years service desk/IT support experience, DoD 8140-compliant certification (CompTIA Security+ preferred), Windows 11, Microsoft Office 365, Azure Gov, Defender, Intune, help desk ticketing experience.
Windows 11, Microsoft Office 365, Azure Gov, Microsoft Defender, Intune, Microsoft Entra ID, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support, Microsoft Azure, AWS, Windows Server, RHEL
1w
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IT Desk Support Analyst
Columbia, Maryland, United States
$24-$27/hr OnsiteFull Time
1+ YOERequires Azure, Azure AD, and Office365 administration experience; MDM, Microsoft Office, Windows, networking, cybersecurity, PowerShell, remote desktop, and help desk software experience. A bachelor's degree and 1-3 years of IT experience are preferred.
Microsoft Azure, Azure AD, Office365, Microsoft Office, Windows, PowerShell, Android, Apple, Mobile Device Manager, remote desktop applications, help desk software, wireless networks
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, working knowledge of networks, ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow ITSM, Adobe, Web browsers, Antivirus tools
2mo
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Functional Business Analyst - Help Desk
Arlington, Virginia, United States
$52k-$121k/yr OnsiteFull Time
Provide functional support for Momentum financial system, analyze and resolve system and data issues, produce reports, perform testing, and communicate with clients; strong MS Excel and customer service skills required.
Momentum, Microsoft Excel, Microsoft Power Platform
1mo
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Helpdesk Analyst I
Quantico, Virginia, United States
$49k/yr OnsiteFull Time
2+ YOEActive Top Secret clearance, 2+ years IT support experience, DoD 8570 IAT Level II cert (e.g., Security+CE, CCNA Security, CySA++, GICSP, GSEC, SSCP).
1w
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GCC Analyst
Ashburn, Virginia, United States
$30-$49/hr OnsiteFull Time
1+ YOE1+ year experience in help desk/technical support/NOC/command center in a 24/7 environment; knowledge of data center infrastructure and BMS; strong troubleshooting, communication, and SLA management skills.
Microsoft Office, Windows, Visio
2mo
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Associate Systems Analyst
Arlington, Virginia, United States
OnsiteFull Time
2+ YOE2-3 years IT Help Desk or support role; Windows 10/11, macOS, MS Office; Azure AD/M365; network infra; on-site in Arlington, VA; Bachelor’s preferred.
Microsoft 365, Entra ID (Azure AD), Microsoft Endpoint Manager, NinjaOne, Exchange Online, Teams, SharePoint, PowerShell
1mo
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Service Center Analyst
Sterling, Virginia, United States
HybridFull Time
2+ YOEProvide Tier 1 telephone technical support for desktops, laptops, printers, networks, user accounts and access; troubleshoot via ticketing (ServiceNow), ADUC, Windows 11, Office 365, and SharePoint; 2+ years enterprise help-desk experience.
ServiceNow, Microsoft Windows 11, Microsoft Office 365, SharePoint, TCP/IP, DHCP, DNS, Active Directory Users and Computers (ADUC), Microsoft Remote Desktop Services, VPN, BeyondTrust Remote Support, Microsoft Azure, Azure Active Directory, Microsoft Intune, Endpoint Manager
1w
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Data Analytics Business Analyst - Technical (Business Analyst III)
Fairfax, Virginia, United States
$89k-$155k/yr OnsiteFull Time
4+ YOEBachelor's degree plus 4 years relevant experience or equivalent; valid driver's license; criminal background and driving record checks; strong .NET (C#, VB.NET, .NET Core), SQL Server, Power BI (DAX), SharePoint, SSIS, Yardi/MITAS, ETL, and help-desk skills.
.NET Core, C#, VB.NET, SQL Server, Power BI, DAX, SharePoint, SSIS, Yardi, MITAS, SQL, Azure, AWS, R, Phyton, Pandas
2d
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Mid-I Technical Support Analyst
Warrenton, Virginia, United States
OnsiteFull Time
3+ YOERequires a bachelor's degree in engineering, mathematics, or science, 3+ years of relevant experience, help desk and 24/7 operations support, Microsoft Office, Windows/Linux, customer service, and problem-solving skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, Windows, Linux, National Airspace System (NAS), Aeronautical Information Management Enterprise System (NAIMES), Microsoft Office
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