33 help desk analyst jobs at 18 companies in Virginia
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Help Desk Analyst
Stafford, Virginia, United States
$95k-$110k/yr OnsiteFull Time
5+ YOEActive Top Secret clearance, 5+ years help desk experience, proficiency with Microsoft Office and databases/SQL, strong communication and analytical skills, onsite Monday–Friday at Quantico-area facilities.
Microsoft Office, SQL, PowerShell, Python, TCP/IP, DNS, DHCP, VPN, Windows
1mo
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Help Desk Analyst
Quantico, Virginia, United States
OnsiteFull Time
2+ YOESecret clearance required; IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) required; ITILv4 desired; 2+ years help desk experience; experience with Windows, Microsoft Office, and Remedy; strong communication and problem-solving skills.
Windows, Microsoft Office, Remedy Ticketing System
2d
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Tier 1 Help Desk Analyst
Arlington, Virginia, United States
$25-$29/hr OnsitePart Time
3+ YOEAssociate degree or 2+ years relevant experience, 3+ years relevant experience, DoD IAT Level II certification, ability to obtain Top Secret clearance, and desktop hardware/software troubleshooting skills.
Microsoft Windows, Microsoft Office, BlackBerry, Incident Ticket Tracking systems, Service Level Objectives (SLOs)
1w
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Tier I Help Desk Analyst
Alexandria, Virginia, United States
OnsiteFull Time
1+ YOEBachelor’s degree and 1+ year of hardware/application support, incident analysis, mobile device management, and customer service experience; strong written and oral communication required.
Intel, Apple, Mobile Device Management, ITIL Service Management, CRM, Ticketing, ACD Systems
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NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance
Quantico, Virginia, United States
$26-$32/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOEActive Top Secret clearance, 5+ years help desk/IT support experience, Security+ certification, experience with Cisco switches and routers, high school diploma (AAS preferred), US citizenship.
Cisco switches, Cisco routers
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NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance
Quantico, Virginia, United States
$22-$28/hr OnsiteFull Time
2+ YOEActive Top Secret clearance, 2+ years help desk/IT support experience, Security+ CE, Cisco switch/router experience, High School diploma (AAS preferred), US citizenship required.
Cisco switches, Cisco routers
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, working knowledge of networks, ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow ITSM, Adobe, Web browsers, Antivirus tools
2mo
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Functional Business Analyst - Help Desk
Arlington, Virginia, United States
$52k-$121k/yr OnsiteFull Time
Provide functional support for Momentum financial system, analyze and resolve system and data issues, produce reports, perform testing, and communicate with clients; strong MS Excel and customer service skills required.
Momentum, Microsoft Excel, Microsoft Power Platform
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Helpdesk Analyst I
Quantico, Virginia, United States
$49k/yr OnsiteFull Time
2+ YOEActive Top Secret clearance, 2+ years IT support experience, DoD 8570 IAT Level II cert (e.g., Security+CE, CCNA Security, CySA++, GICSP, GSEC, SSCP).
2mo
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Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County, Virginia, United States
$57k-$98k/yr HybridFull Time
2+ YOEProvides remote-first Tier 1 support for Google Workspace, identity/SSO (RapidIdentity), Clever, and Chromebook access; strong customer service, ticket documentation, and troubleshooting skills; preferred 2 years of customer-facing technical support.
Google Workspace, Google Admin, RapidIdentity, Clever, Chromebook
1mo
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Service Desk Analyst I (Shift: Sat - Wed 3:00 pm - 12:00 am EST) Req#1279)
Virginia Beach, Virginia, United States
$17-$24/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year customer service experience, knowledge of software/hardware, call tracking/ServiceNow, Microsoft Excel/Word/Outlook, strong verbal/written communication; IT certification or associate degree or 2 years help desk experience preferred.
ServiceNow, Microsoft Excel, Microsoft Word, Microsoft Outlook
1w
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GCC Analyst
Ashburn, Virginia, United States
$30-$49/hr OnsiteFull Time
1+ YOE1+ year experience in help desk/technical support/NOC/command center in a 24/7 environment; knowledge of data center infrastructure and BMS; strong troubleshooting, communication, and SLA management skills.
Microsoft Office, Windows, Visio
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Senior Analyst FSMS 1
Chesapeake, Virginia, United States
OnsiteFull Time
6+ YOEBachelor's degree, 6+ years related experience with significant help desk/application support leadership, ServiceNow and user account administration experience, ability to pass federal background check and obtain Public Trust, US citizen or permanent resident.
ServiceNow, ALM, FSMS, Oracle Federal Financials
2mo
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Associate Systems Analyst
Arlington, Virginia, United States
OnsiteFull Time
2+ YOE2-3 years IT Help Desk or support role; Windows 10/11, macOS, MS Office; Azure AD/M365; network infra; on-site in Arlington, VA; Bachelor’s preferred.
Microsoft 365, Entra ID (Azure AD), Microsoft Endpoint Manager, NinjaOne, Exchange Online, Teams, SharePoint, PowerShell
1mo
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Information Systems Analyst
Williamsburg or Poquoson or James City County or York County
OnsiteFull Time
Provide help desk and EHR support, manage user access and passwords, analyze and validate data, create and maintain system/process documentation, and support implementations; strong MS Office skills and project collaboration required.
EHR, EMR, Citrix, Remote Desktop, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Visio, Microsoft PowerPoint, Microsoft Project
2w
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Data Analytics Business Analyst - Technical (Business Analyst III)
Fairfax, Virginia, United States
$89k-$155k/yr OnsiteFull Time
4+ YOEBachelor's degree plus 4 years relevant experience or equivalent; valid driver's license; criminal background and driving record checks; strong .NET (C#, VB.NET, .NET Core), SQL Server, Power BI (DAX), SharePoint, SSIS, Yardi/MITAS, ETL, and help-desk skills.
.NET Core, C#, VB.NET, SQL Server, Power BI, DAX, SharePoint, SSIS, Yardi, MITAS, SQL, Azure, AWS, R, Phyton, Pandas
4d
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Mid-I Technical Support Analyst
Warrenton, Virginia, United States
OnsiteFull Time
3+ YOERequires a bachelor's degree in engineering, mathematics, or science, 3+ years of relevant experience, help desk and 24/7 operations support, Microsoft Office, Windows/Linux, customer service, and problem-solving skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, Windows, Linux, National Airspace System (NAS), Aeronautical Information Management Enterprise System (NAIMES), Microsoft Office
22h
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IAM Access Management Analyst
Fort Belvoir, Virginia, United States
$70k-$75k/yr OnsiteFull Time
2+ YOERequires 2+ years in customer service or technical support, 1+ year in help desk or IT support, and active DoD 8140 IAT Level II certification such as Security+ CE or CISSP. Top Secret clearance required.
email
2mo
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Technical and Logistics Support Analyst - 6340652
Walnut Creek or Mountain View or San Jose or Cleveland or California or Colorado or District of Columbia or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
$22-$32/hr OnsiteFull Time
1+ YOEMinimum 1 year technical support experience, familiarity with help desk ticketing and remote support tools, High School diploma/GED required; ability to handle shipments, asset tracking, and AR device support preferred.
2mo
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Epic PB/HB Consultant – Remote
Virginia or United States
RemoteContract
Required Epic PB Admin certification for SBO and Charge Router; Epic HB Admin, CDM, and HB Charge Router preferred. Experience as PB/HB analyst supporting PFS, SBO, revenue integrity, help-desk ticket resolution, and Epic release testing.
Epic PB Admin, Epic HB Admin, Charge Router, CDM, Benefit Engine, Epic Security, Fee Schedules
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