47 help desk technician jobs at 26 companies in Hampstead, MD
2mo
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Help Desk Technician
Baltimore, Maryland, United States
$18-$21/hr OnsiteFull Time
1+ YOEHelp desk support with ServiceNow documentation and hardware/software issue resolution; 1 year of call center/help desk experience; Public Trust clearance required.
ServiceNow, Skype, Teams, Windows, Microsoft SMS, Microsoft Office, Microsoft Exchange/Outlook
6d
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HELP DESK TECHNICIAN
Washington, District of Columbia, United States
OnsiteFull Time
Requires a high school diploma or equivalent, 2+ years of enterprise help desk or desktop support experience, Microsoft 365 and Windows troubleshooting, customer service skills, U.S. citizenship, and ability to obtain Tier 4 High Risk Public Trust clearance.
3mo
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IT Help Desk Technician
Washington, District of Columbia, United States
HybridFull Time
5+ YOE5+ years help desk/IT support experience; Windows 11 and Microsoft 365 experience; strong troubleshooting, communication, and customer-service skills; bachelor’s degree in IT/CS preferred; technical certifications a plus.
Windows 11, Microsoft 365
2mo
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Tier 1 Help Desk Technician
Herndon or Washington
$20-$24/hr OnsiteFull Time
2+ YOE2+ years help desk/IT support experience; HS diploma; experience with Cherwell or ServiceNow; knowledge of Microsoft Office, Exchange, Active Directory, and iOS; strong phone and written communication; US citizenship and ability to obtain Secret clearance; HDI CSR/MCP/Google IT certifications or commitment to obtain.
Cherwell, ServiceNow, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Exchange, Active Directory, iOS, ACD
2mo
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Help Desk Technician
Washington, District of Columbia, United States
$45k-$52k/yr OnsiteFull Time
3+ YOEProvide Tier 1/2 IT support using ServiceNow, troubleshoot Windows/macOS/iOS/Android, CompTIA A+ required, ServiceNow ITSM experience required, Bachelor’s degree or 3+ years related experience.
ServiceNow ITSM, ServiceNow, Windows 11, macOS, Android, iOS
2w
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Help Desk Technician
Washington, Washington, D.C., United States
$38/hr OnsiteFull Time
US citizen with active Secret clearance, bachelor’s degree or relevant IT experience, technical support experience with Windows/iOS/Linux, strong troubleshooting and communication skills, able to work onsite in Washington, DC.
Window, iOS, Linux
2mo
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Help Desk Technician - TS/SCI W/ Polygraph
Washington, District of Columbia, United States
$34-$45/hr OnsiteFull Time
4+ YOEUS citizen with TS/SCI clearance (polygraph), 4+ years help-desk experience, AA/AS or equivalent experience, Security+ CE and related IT certifications, strong customer service and troubleshooting skills.
Microsoft 365
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
Vista Global Solutions: Provides information technology and technical services to federal agencies.
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, documentation and training skills, and Public Trust or Secret eligibility.
YubiKey, MFA
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, technical documentation, training, and Public Trust or Secret eligibility.
YubiKey, Multi-Factor Authentication (MFA)
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, documentation, training, and Public Trust or Secret eligibility.
YubiKey, MFA
2mo
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Help Desk Technician - TS/SCI W/ Polygraph
Washington, District of Columbia, United States
$34-$45/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
4+ YOETS/SCI clearance (current) and ability to obtain TS/SCI + polygraph, US citizenship, 4+ years related experience (AA/AS + 5+ years option), Security+ CE and PWS 9.1/ITIL/A+/HDI-CSR/MS 365 certs, help desk troubleshooting and customer service skills.
ITIL, Microsoft 365
1w
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Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
Washington or Gaithersburg
$112k/yr OnsiteFull Time
3+ YOEAssociate's degree and 3+ years of help desk experience for mid-level roles; bachelor's degree and 6+ years for senior roles. Requires technical troubleshooting, customer service, ITSM systems, and complex issue resolution.
ServiceNow, Microsoft 365, Azure, ITIL, CMMI-DEV, CMMI-SVC
2mo
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Service Desk Technician I
Washington, District of Columbia, United States
HybridFull Time
2+ YOEAuthorization to work in the U.S., ability to obtain Public Trust clearance, minimum 2 years IT help desk experience (CompTIA A+ may substitute for 1 year), Service Desk and workstation troubleshooting skills.
ServiceNow, 10Zig zero clients
2mo
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Service Desk Technician I
Nottingham, Maryland, United States
$22-$27/hr OnsiteFull Time
2+ YOEAssociate's degree (or IT certifications), 2 years help desk/IT support experience, strong communication and time-management, troubleshooting, ticketing, and customer service skills.
Microsoft PowerShell, Microsoft Windows 10, Microsoft Windows Server 2012, GPS, CIM
1mo
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Service Desk Technician L2
Washington, District of Columbia, United States
$23-$38/hr OnsiteFull Time
3+ YOEHS diploma/GED, 3+ years help desk experience with walk-up service, strong Mac OS and Windows knowledge, experience with collaboration tools (Slack, Microsoft Teams, Google Workspace), Microsoft Exchange/Google Admin, Active Directory, mobile device support; ServiceNow/Zendesk/Jira/Okta preferred.
Mac OS, Slack, Microsoft Teams, Google Workspace, Microsoft Exchange, Google Admin, Windows, ServiceNow, Zendesk, Jira, Okta, iOS, Android, Zoom, WebEx, Active Directory
2mo
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Service Desk Technician (Level I / Level II)
Washington, District of Columbia, United States
RemoteFull Time
2+ YOE2+ years help desk experience, CompTIA A+ certification, Bachelor's in IT (or equivalent experience), ability to troubleshoot desktops, laptops, zero clients, manage accounts, and use ServiceNow.
ServiceNow, Windows Operating System, 10Zig zero clients
2mo
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Service Desk Technicians (Tier I)
Washington, District of Columbia, United States
OnsiteFull Time
2+ years IT help desk experience, proficiency with ServiceNow, strong customer service and communication, incident triage and escalation skills, and active Secret clearance.
ServiceNow
2w
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Tier 2 Helpdesk - Moblie Device Support
Bluemont or Washington
$57k-$92k/yr RemoteFull Time
3+ YOEU.S. citizen with ability to obtain Public Trust; 3+ years customer-facing experience; 1+ year with MDM, iOS wireless configuration, ServiceNow, and Microsoft Office; strong communication and troubleshooting skills.
Microsoft Office, Mobile Device Management (MDM), ServiceNow, Apple iOS
3mo
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IT Support Technician I, II, and III
Catonsville, Maryland, United States
$47k-$91k/yr OnsiteFull Time
1+ YOEIT help desk experience; relevant degrees/certs per level; hardware/software knowledge; certifications preferred.
1mo
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Systems Support Technician I
Annapolis, Maryland, United States
$24-$35/hr OnsiteFull Time
2+ YOE2+ years help desk experience, knowledge of computer hardware, Windows OS and MS Office, ticketing systems, security awareness, strong communication and customer service skills.
MS Office Suite, Windows OS
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