8 helpdesk manager jobs at 7 companies in Everett, MA
2d
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IT Helpdesk Supervisor
Framingham, Massachusetts, United States
$54k-$80k/yr HybridFull Time
5+ YOE2+ MgmtSupervise IT support team, manage helpdesk operations and ticketing, support EMR and Microsoft 365, coordinate onboarding and M&A technology integrations; 5+ years IT support and 2+ years supervisory experience.
Freshdesk, Freshservice, ServiceNow, Jira Service Management, Microsoft 365, Electronic Medical Records (EMR)
1mo
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IT Helpdesk Specialist
Boston, Massachusetts, United States
$85k-$100k/yr OnsiteFull Time
2+ YOE2+ years helpdesk/IT support experience; hands-on Windows and macOS support; Microsoft Intune and Kandji MDM; Entra ID (Azure AD) and Microsoft Office 365 administration; ticketing/ITSM experience; networking and asset management skills.
Windows, macOS, Microsoft Intune, Kandji, Entra ID (Azure AD), Microsoft Office 365, Jira Service Management, Freshservice, Microsoft Teams
2w
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IT Helpdesk Support Engineer
Boston, Massachusetts, United States
$70k-$80k/yr HybridFull Time
3+ YOEBachelor's degree preferred,3+ years IT operations/helpdesk experience,expertise in Windows and endpoint management,identity/access management,ITSM and networking;CompTIA/Microsoft certifications preferred.
Windows 10, Windows 11, Microsoft Intune, Autopilot, Outlook, Microsoft Teams, OneDrive, SharePoint, Ninja RMM, Active Directory, Entra ID, Okta, Microsoft Defender, SentinelOne, Sophos Central, CrowdStrike, Zscaler ZIA, Palo Alto Prisma Access, Netskope One, Azure Virtual Desktop, Citrix, VMware Horizon, Fortinet, Cisco, JIRA Service Management, Zendesk, ServiceNow
1mo
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Helpdesk Support Technician
Boston, Massachusetts, United States
OnsiteFull Time
On-site deskside support for end users, hardware and OS troubleshooting, ticket management, customer service skills, ability to lift 50 lbs, reliable transportation, preferred 1-2 years hands-on end-user support and industry certifications (CompTIA A+/Network+, Microsoft, Google).
Windows, macOS, Microsoft Office Suite, Webex, Google Apps, antivirus software
3w
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Club Technology Solution Manager
Boston or Hampton
$135k-$165k/yr HybridFull Time
5+ YOE5+ years in technology operations or field technology; experience with retail/multi-unit systems, vendor management, configuration and lifecycle management; strong communication, analytical, and project management skills.
POS, LAN/WAN, VLAN, firewall, digital signage, mobile applications, service desk
4w
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Manager, DTC Software Engineering
St. Louis or Boston
$122k-$183k/yr HybridFull Time
New Balance: Designs and manufactures athletic footwear, apparel, and sports equipment.
10+ YOE4+ Mgmt10+ years technical experience, 4+ years managing engineers, Bachelors in CS/IS or related, eCommerce experience preferred, strong engineering best practices and security knowledge.
HTTP, HTML, CSS, JavaScript, Node.js, .Net, C#, Java, PHP, REST, SOA, microservices, message queues, databases, Microsoft Azure, Salesforce Commerce Cloud, Confluence, Jira, Service Desk, Bitbucket
3w
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IT Support Analyst - Must reside in the Boston area
Boston, Massachusetts, United States
$55k-$75k/yr HybridFull Time
1+ YOEDegree in CS or 3 years equivalent; 1-3 years IT/helpdesk experience; ITIL v4 preferred; experience with AD, Windows, Office 365, device management, backup and VPN; strong problem-solving and customer service skills.
Laptops, PCs, macOS, iPhones, Androids, AD, DFS, DNS, WSUS, Print Services, Microsoft Windows 10/11, Microsoft Office (Excel), Microsoft Office (Outlook), Microsoft Office (PowerPoint), Microsoft Office (Word), Microsoft Teams, Microsoft Exchange, Microsoft Windows Server 2016/2019, WSUS, SCCM, AutoPilot, In-Tune, JAMF, Veeam, Egnyte, PowerShell, Fortinet VPN, Direct Access, Office 365 Administration
1w
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District Help Desk Technician
Norfolk, Massachusetts, United States
$44k-$48k/yr OnsiteFull Time
3+ YOEProvide first-line school-based technical support, troubleshoot hardware/software, manage accounts, prepare devices, maintain inventory, and document work; bachelor’s degree preferred, 3 years computer-related experience, fingerprint background check required.
Microsoft Office Suite, GSuite for Education, MS Windows, MacOS, ChromeOS, Help desk systems