50 helpdesk specialist jobs at 27 companies in McLean, VA
1mo
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IT Helpdesk Specialist
Washington, District of Columbia, United States
$27-$32/hr OnsiteFull Time
Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination.
Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS
3w
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Helpdesk Support Specialist
Washington, District of Columbia, United States
$50k-$70k/yr OnsiteFull Time
1+ YOERequires 1–3 years of helpdesk experience, CompTIA or equivalent certification, ticketing and remote support experience, Active Directory, LAN/WAN troubleshooting, customer service skills, U.S. citizenship, and background screening eligibility.
AWS, ServiceNow, UiPath, Agile, ticketing systems, remote support tools, VTC, VOIP, Active Directory, LAN/WAN
2mo
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IT Helpdesk Specialist
Cambridge or Arlington or Seattle
$60k-$100k/yr OnsiteFull Time
Provide Tier 1/2 helpdesk support for macOS, Windows, and Linux; onboard users; troubleshoot desktops, servers, and networks; scripting in Bash and Python; perform vulnerability scanning, audits, and incident response; US citizenship and ability to obtain a US security clearance.
MacOS, Windows, Linux, Bash, Python
1d
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Helpdesk Specialist
Washington, District of Columbia, United States
$40k-$55k/yr OnsiteFull Time
Provides Level 1 help desk support, resolves hardware and software issues, troubleshoots remotely and onsite, maintains service requests, and manages printer maintenance and queues.
ActivID, ActivClient, Adobe Acrobat Pro 2023, Cisco AnyConnect Secure Mobility Client, Zscaler, Cisco WebEx Meetings, EPA Enforcement Economic Models, Esri ArcReader, Google Chrome, Google Earth Pro, IBM BigFix Client, Lexis for Microsoft Office, LexisNexis CaseMap, LexisNexis NoteMap, LexisNexis Sanction, LexisNexis TextMap, LexisNexis TimeMap, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, OpenText eDocs DMPSR Viewer, Pure Edge Viewer, Relativity Web Client, Relativity Web Client Manager, Rumba, Seiko Smart Label Printer, SmartDraw 2020, Stenograph CaseViewNet, Thompson Reuters Drafting Assistant, Thompson Reuters E-Transcript Bundle Viewer, Zoom, Concordance, Opticon, FileSurf, IPROLawPack, LexisLiveNote, Microsoft Access, Westlaw, Remedy
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Helpdesk Specialist
Fort Belvoir, Virginia, United States
OnsiteContract
Active DoD Top Secret/SCI clearance required; desktop support experience with Windows 10/11, hardware installation, KVM/multi-monitor, and basic network protocols (TCP/IP, DHCP, DNS); strong troubleshooting and communication skills.
Windows 10, Windows 11, TCP/IP, DHCP, DNS, KVM
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
2w
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Helpdesk Specialist T2
Fort Belvoir, Virginia, United States
$95k-$109k/yr OnsiteFull Time
6+ YOERequires active DOD TS/SCI clearance, IAT Level II certification such as Security+, 6–10 years' experience depending on degree, IT ticketing and remote support experience, and service-level goal experience.
Remedy, ServiceNow, ITSM, ITIL, Active Directory, VDI, Windows Server, Cisco
4w
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
2d
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Tier II Helpdesk Specialist
Alexandria, Virginia, United States
$70k-$95k/yr OnsiteFull Time
Advanced troubleshooting of security applications and IT systems, including Windows, SQL Server, Active Directory, networking, remote desktop, and SNMP. Active Secret clearance or higher required.
Microsoft Windows, Microsoft SQL Server, Microsoft SQL Server Reporting, Microsoft Active Directory, Electronic Security System (ESS), Access Control Systems (ACS), Intrusion Detection Systems (IDS), CCTV, Remote Desktop, SNMP, PSIM
1w
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OCTO - DCPS Helpdesk Specialist Journeyman
Washington, District of Columbia, United States
$25-$30/hr FieldFull Time
6+ YOERequires 6–10 years of experience, onsite availability, DC travel, customer service skills, and technical expertise with Microsoft products, desktop software, operating systems, mobile devices, and incident management.
Microsoft Windows, Apple, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft Outlook, iPad, iPhone, Android
2w
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Senior Tier 2 Helpdesk Specialist
Fort Belvoir, Virginia, United States
$55k-$78k/yr OnsiteFull Time
8+ YOEBachelor's degree with 8+ years or master's with 6–10 years relevant experience, active DOD TS/SCI clearance, IAT Level II certification, IT ticketing and remote support experience.
Remedy, ServiceNow, ITSM, ITIL, Windows Server, Cisco, Active Directory, VDI, Microsoft SharePoint
1mo
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
2w
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Oracle Cloud HCM HR HelpDesk Specialist
Washington or Arlington
$100k-$203k/yr RemoteFull Time
U.S. citizenship, Oracle Cloud HCM HR HelpDesk exposure, requirements analysis, functional design documentation, system configuration, testing, and defect triage experience.
Oracle Cloud HCM HR HelpDesk, Oracle Core HCM, Oracle HCM Cloud, RICEFW
1mo
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
4+ YOEProvide Tier 1–2 support for electronic security systems; 4+ years experience with Associate's or 6+ with HS; ability to obtain Public Trust; knowledge of access control, VMS, networking, and ESS hardware.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware
3w
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IT Specialist Helpdesk II
Hyattsville, Maryland, United States
OnsiteFull Time
1+ YOE1-3+ years technical support or system administration; proficiency with M365, Entra ID, Intune, Windows and macOS; strong troubleshooting, documentation, and communication skills; CompTIA certifications preferred.
Microsoft 365, Entra ID, Intune, Defender, Huntress, Azure, Windows, macOS, VPN, MFA, Conditional Access, PowerShell, Python
3d
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DLCP Helpdesk Specialist Master
Washington, District of Columbia, United States
$30-$33/hr OnsiteFull Time
16+ YOEBachelor's degree in IT or equivalent experience; strong Windows 11 and Microsoft 365 knowledge; Active Directory and ServiceNow familiarity; troubleshooting, communication, and customer service skills.
Windows 11, Microsoft 365, Active Directory, ServiceNow, VPN, Microsoft Windows, Microsoft Excel
1mo
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Technical Information Specialist
College Park, Maryland, United States
OnsiteFull Time
3+ YOEProvide helpdesk support via phone and email, create and track tickets, research and resolve technical and regulatory inquiries, follow policies, and communicate professionally.
Microsoft Office
4w
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IT Specialist II
Washington, District of Columbia, United States
RemoteFull Time
2+ YOE2+ years customer service experience; IT/helpdesk experience preferred. High school diploma required; bachelor\u0002s preferred. Proficiency with Windows 11, Active Directory, Office 365 apps; strong communication and problem-solving skills.
Windows 11, Active Directory, Microsoft Office 365, Microsoft Teams, OneDrive, Microsoft Outlook, Command Prompt, Microsoft Edge, Google Chrome, Mozilla Firefox, SharePoint, Global Protect, Bomgar, Android, iOS, BMC Remedy Service Management
2w
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Information Technology Specialist
Washington, District of Columbia, United States
$71k-$133k/yr HybridFull Time
3+ YOEUndergraduate degree in information technology or related field plus 3–4 years of specialized helpdesk or equivalent IT support experience; Windows, Microsoft 365, networking, cybersecurity, and troubleshooting expertise required.
Windows, Microsoft 365, Outlook, Exchange, Teams, Word, Microsoft Excel, PowerPoint, Active Directory, Group Policy, Multi-Factor Authentication (MFA), Virtual Private Network (VPN), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), PowerShell, Mobile Device Management (MDM), Remote Monitoring and Management (RMM), NIST, ISO 27001, Microsoft Azure, Amazon Web Services (AWS), Oracle Cloud Infrastructure (OCI), VoIP, TCP/IP
1w
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IT Support Specialist
Melbourne or Boston or Arlington or Dayton or Carlsbad
$72k-$90k/yr OnsiteFull Time
3+ YOEActive Secret clearance and U.S. citizenship required. High school diploma, hands-on desktop or helpdesk support experience, Windows/macOS/Linux and Active Directory experience required; 3+ years preferred.
Windows, macOS, Linux, Active Directory, Microsoft Office, MATLAB, Visual Studio, VMware
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