2w
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Helpdesk Manager
Virginia Beach, Virginia, United States
$90k-$150k/yr RemoteFull Time
7+ YOEMinimum 7 years supporting DAI financial/accounting operations, 5+ years DoD experience, proven helpdesk leadership, strong analytical and communication skills, Microsoft Office and reporting tool proficiency, bachelor\u0002s degree required, Public Trust clearance adjudication.
Oracle Federal Financials, Defense Agencies Initiative (DAI), Oracle Time and Labor (OTL), Oracle Analytics Server (OAS), Microsoft Office, Robotic Process Automation (RPA)
4d
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
1mo
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Diary/Helpdesk Specialist
Quantico, Virginia, United States
OnsiteFull Time
Linchpin Solutions: Provides technical services and logistics for tactical defense communications.
Manage official personnel education records, enter diplomas/certificates, generate reports, provide tier I/II helpdesk support for e-learning and courseware; Associate's degree and DoD IAT Level II (e.g., CompTIA Security+ CE) and HDI CSR required/preferred; 1-2 years helpdesk experience preferred.
Microsoft Office, enterprise manpower web services
5d
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Helpdesk Specialist (Tier 1)
Fort Belvoir, Virginia, United States
$65k-$71k/yr OnsiteFull Time
2+ YOEActive TS/SCI clearance, IAT Level II (Sec+) prior to start, 2+ years IT helpdesk experience, Remedy/Service Now experience, ADPE/VDI support, strong troubleshooting and customer service skills.
Remedy, Service Now, Microsoft Office 365, Windows Server, Cisco, VDI
1mo
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IT Helpdesk Specialist
Cambridge or Arlington or Seattle
$60k-$100k/yr OnsiteFull Time
Provide Tier 1/2 helpdesk support for macOS, Windows, and Linux; onboard users; troubleshoot desktops, servers, and networks; scripting in Bash and Python; perform vulnerability scanning, audits, and incident response; US citizenship and ability to obtain a US security clearance.
MacOS, Windows, Linux, Bash, Python
2mo
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2M/MTR Helpdesk Logistician I
Chesapeake, Virginia, United States
OnsiteFull Time
4+ YOEProvide helpdesk support for Navy 2M/MTR systems; 7:30-4; 4-hour response; travel as needed; record tickets; secret clearance.
1mo
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Helpdesk Technician
Merrifield or Fairfax
HybridFull Time
Entry-level Tier 1 application support role. Must obtain Sensitive Public Trust clearance, be US citizen or green card holder, have 7-year county residency, basic troubleshooting skills, strong communication; ServiceNow exposure a plus.
ServiceNow
3w
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Helpdesk Administrator
Suffolk, Virginia, United States
$61k/yr HybridFull Time
2+ YOERequires active Secret clearance, 2+ years JKO/JMO experience with JKO LCMS sysadmin rights, MS Office experience, basic Java script and Flash knowledge, strong verbal/written communication and help-desk skills.
Microsoft Office, Java script, Flash, Atlas Pro Learning Management System (LMS), JKO LCMS, Remedy, Joint Knowledge Online (JKO)
2w
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
3w
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
2mo
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Helpdesk Support Specialist II
Norfolk, Virginia, United States
OnsiteFull Time
3+ YOEProvide advanced front-line IT support for hardware, software, and access issues; troubleshoot, document incidents, meet SLAs; travel up to 10%
Windows, Helpdesk tools, Ticketing systems
2mo
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QA Analyst / Helpdesk Support Engineer
Sterling, Virginia, United States
$75k-$85k/yr HybridFull Time
3+ YOE3+ years in QA testing, helpdesk/support; manual testing; defect tracking tools (Jira/Azure DevOps); Agile; DMV area; familiarity with Salesforce/SharePoint; automation testing experience a plus.
Jira, Azure DevOps, Salesforce, SharePoint, Postman, Selenium, TestComplete
2w
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Tier 1 Helpdesk Analyst
Arlington, Virginia, United States
$30-$38/hr OnsiteFull Time
3+ YOEAssociate's degree or 2+ years experience, 3+ years relevant experience, DoD IAT Level II, Top Secret clearance required (SCI preferred), pass background and drug screening; strong troubleshooting and communication skills.
Microsoft Windows, Microsoft Office, BlackBerry, Incident Ticket Tracking
2mo
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Helpdesk Technician - Tier 1
Falls Church, Virginia, United States
OnsiteFull Time
4+ YOEActive DOD Public Trust clearance; CompTIA Security+ CE; Bachelor’s degree with 4 years’ relevant experience or HS with 8 years; strong customer service and IT knowledge.
Remedy, Active Directory, CAC
1w
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Helpdesk Technician - Tier 1
Falls Church, Virginia, United States
OnsiteFull Time
4+ YOEActive DOD Public Trust and CompTIA Security+ CE required; Bachelor's+4yrs or HS+8yrs IT support experience; strong customer service and verbal communication; knowledge of IT network and systems.
Remedy
4d
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IT Helpdesk Support
Herndon, Virginia, United States
HybridFull Time
5+ YOE5+ years IT operations/systems administration experience; advanced macOS and Google Workspace administration; MDM and endpoint security experience; networking and troubleshooting skills; strong communication and independence.
macOS, Google Workspace, Jamf, Kandji, Intune, Windows, AWS, Azure, Google Cloud, VPN, Wi-Fi, firewalls
3w
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Helpdesk Support Specialist III
Quantico, Virginia, United States
OnsiteFull Time
3+ YOE3+ years desktop support, Windows 11 and imaging experience, DoD 8570 IAT II certification (GSEC, Security+, SCNP, or CCNA-Security), Top Secret clearance, familiarity with Microsoft Intune, Active Directory, O365, Cisco Call Manager, and Remedy.
Microsoft Intune, Active Directory, Microsoft O365, Cisco Call Manager, Remedy, Windows 11, VMware, GCSS-MC, CAC2S, TBMCS-MC
1mo
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Senior Helpdesk Access Manager
Fort Belvoir, Virginia, United States
OnsiteFull Time
8+ YOEBachelor's plus 8 years experience required; active security clearance; ability to obtain DoDD 8140.01 IT Level II within 30 days; 4 years M3 experience; PKI/entitlement management and help desk operations experience.
M3, SIPRNET, JWICS, JEMS, NCTC, JPAS, Scattered Castles, DoDIIS Full-Service Directory (FSD), DoDIIS PKI, Full-Service Directory SSO
4d
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Apprentice - IT Helpdesk Campus Support
Lynchburg, Virginia, United States
$13-$19/hr HybridFull Time
Some prior experience installing and troubleshooting hardware/software, proficiency with Microsoft Office, working toward a bachelor’s in CS/IS preferred, ability to obtain Vendor Hardware Repair and CompTIA ITF+/A+ certifications, strong communication and attention to detail.
Microsoft Office
3w
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IT Helpdesk Student Worker
Lynchburg, Virginia, United States
$13/hr OnsitePart Time
Familiarity with customer service; ability to greet customers, create and triage tickets, and assist with projects. Student status with availability up to 18 hrs/week during semester (up to 40 hrs during breaks). Office hours 8AM–5PM M–F.
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