Senior Manager of Implementation Success - NYC Metro
New York City or Boston or Los Angeles or San Francisco or Oakland or San Jose or Seattle or Washington
$83k-$99k/yrRemoteFull Time
New Classrooms: Provides personalized math learning solutions and software for schools.
6+ YOE6+ years in K–12 education, edtech, or related field; school-based experience; strong data literacy, project management, and partner-facing skills; proficiency with Google Workspace, Excel/Sheets; ability to travel frequently across NYC and up to 10% nationally.
Google Workspace, Microsoft Excel, Google Sheets, Amazon QuickSight, Tableau, Looker, Google Data Studio
ServiceNowNYSE: NOW: Enterprise cloud platform for digital workflow automation.
5+ YOERequires 5+ years in customer success, account management, implementation, or SaaS consulting; enterprise customer experience; executive relationship skills; problem-solving and change management abilities; and a bachelor's degree or equivalent.
ServiceNowNYSE: NOW: Provides a cloud platform for automating enterprise digital workflows.
5+ YOERequires 5+ years in Customer Success, Account Management, Implementation, or SaaS Consulting; enterprise customer experience; executive relationship skills; technical communication; and a bachelor's degree or equivalent.
ServiceNow, Moveworks AI Assistant, ServiceNow AI platform, Reasoning Engine, LLMs, ITSM
Glean: AI platform for enterprise search and automated workplace agents
3+ YOE3+ years in technical deployment/implementation management or technical account management of SaaS; strong SDLC/Agile/DevOps experience; certified in cloud fundamentals.
Commure: AI-powered software platform for healthcare workflow and administrative automation.
2+ YOERequires 2–5+ years in implementation, operations, consulting, customer success, solutions engineering, or similar customer-facing work, plus project management, communication, organizational, and cross-functional skills.
ServiceNowNYSE: NOW: Enterprise cloud platform for digital workflow automation.
5+ YOERequires 5+ years in account management, implementation, or SaaS sales; enterprise deployment experience; executive relationship skills; a bachelor's degree; and willingness to travel 10–25%.
ServiceNowNYSE: NOW: Provides a cloud platform for automating enterprise digital workflows.
5+ YOE5+ years in account management/implementation or sales in software/SaaS, bachelor’s degree, experience with enterprise deployments, strong communication, problem-solving, and executive relationship skills; willing to travel 10-25%.
ServiceNowNYSE: NOW: Provides a cloud platform for automating enterprise digital workflows.
2+ YOERequires 2+ years in software/SaaS account management, implementation, or sales; enterprise deployment experience; technical solution communication; executive relationship building; and a bachelor's degree.
ServiceNowNYSE: NOW: Enterprise cloud platform for digital workflow automation.
2+ YOERequires 2+ years in account management, implementation, or software/SaaS sales, enterprise deployment experience, executive relationship skills, technical solution communication, and a bachelor's degree.
Hippocratic AI: Develops safety-focused generative AI for autonomous clinical healthcare conversations.
5+ YOEBachelor’s degree and 5+ years of health systems experience required, with complex healthcare implementation, relationship-building, project management, clinical workflow, and regulatory knowledge.
LeanData: Automates lead-to-account matching and routing for B2B revenue teams.
8+ YOE3+ Mgmt8+ years in customer success or post-sales B2B SaaS, 3+ years managing CS teams, ownership of gross/net retention, strong operational and analytical skills, experience with mid-market/enterprise implementations, relevant degree (MBA a plus).
8+ YOERequires 8+ years across management consulting, Customer Success Operations, Revenue Operations, or digital transformation in complex enterprise or SaaS environments, with AI implementation and workflow redesign expertise.
Campbell Union School District: Providing public K-8 education services in Santa Clara County.
Valid California teaching credential or Emergency 30-Day Substitute Permit, resume, and demonstrated success working with K-8 children; classroom management and lesson-plan implementation skills required.