Irving or Houston or Burnsville or Phoenix or Fuquay-Varina
OnsiteFull Time
Robert Bosch: Global supplier of technology and engineering services.
1+ YOE1+ years HSE incident management experience, degree/diploma in occupational health & safety or related field (or equivalent experience), knowledge of US/Canadian workers' compensation systems, and proficiency with Microsoft Office and incident reporting systems.
Microsoft Office, Microsoft Excel, Bosch Incident Management System
Securian Financial: Provides life insurance, retirement, and investment services.
3+ YOE3+ years incident and major incident management experience, strong ServiceNow ITSM expertise, problem management and trend analysis skills, SLA/escallation knowledge, executive communication, and 24/7 incident leadership.
Services for the UnderServed: Provides social services, housing, and behavioral health support.
2+ YOEBachelor's plus 2+ years in healthcare or nonprofit (or HS+7 years), incident management experience preferred, ability to travel across boroughs and be on call, strong communication and writing skills.
Services for the UnderServed: Provides housing and social services for vulnerable populations.
2+ YOEBachelor's degree with 2+ years healthcare/nonprofit experience; incident management, QA, data analysis, reporting, training, and strong written/verbal communication; willing to travel across boroughs and be on call.
ConduentNASDAQ: CNDT: Provides digital business process services for businesses and governments.
2+ YOEManage high-impact IT incidents, coordinate technical teams, communicate with stakeholders, document incidents, and drive post-incident improvements; 2+ years IT operations/service experience and bachelor's in IT or related.
Live Nation EntertainmentNYSE: LYV: Sells tickets and produces concerts for live entertainment events.
5+ YOE5+ years in incident/problem/ITSM with major incident leadership, ITIL knowledge, hands-on ServiceNow/Zendesk/Jira Service Management experience, strong communication and RCA skills.
Fluidstack: Provides high-performance cloud GPU infrastructure for AI development.
Experience running a NOC/GOC or mission-control, owning incident processes and metrics, writing runbooks and postmortems, structured under pressure; PagerDuty/ServiceNow experience a plus.
Intercontinental ExchangeNYSE: ICE: Operates global financial exchanges, clearing houses, and mortgage platforms.
2+ YOE2+ years technical support or client operations experience; Encompass a plus. Knowledge of SaaS operations, incident response, ticketing, Windows desktop, basic networking, strong troubleshooting and communication skills.
Intercontinental ExchangeNYSE: ICE: Operates global financial exchanges, clearing houses, and mortgage technology.
2+ YOE2+ years technical support or client operations experience; SaaS operations, incident response, ticketing, Windows desktop and basic networking knowledge; strong troubleshooting, communication, and documentation skills; Encompass experience a plus.
ConduentNASDAQ: CNDT: Conduent provides technology-led business process solutions and services.
2+ YOE2+ years in IT operations/service management, strong incident/problem/change management and ITIL knowledge, analytical and communication skills, bachelor’s degree or equivalent experience preferred.
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
6+ YOE3+ Mgmt6+ years ITSM experience with 3+ years as Major Incident Manager/Incident Commander, ITIL 4 certification, Azure incident tooling experience, ServiceNow expertise, stakeholder and incident KPI reporting skills.
Azure Monitor, Azure Service Health, Log Analytics, Application Insights, Microsoft Teams, ServiceNow, Azure SQL, ExpressRoute, Azure Active Directory (Entra ID), Microsoft 365 Service Health Dashboard
RHA Health Services: Provides behavioral health and developmental disability support services.
2+ YOEHigh school diploma, valid driver\u0002s license, 2 years working with individuals with developmental disabilities preferred; experience with incident management, regulatory compliance, and quality assurance required.
HCLTechNational Stock Exchange of India: HCLTECH: Global provider of information technology services and software consulting.
Expertise in critical incident management and ITIL, ServiceNow administration, BMC Remedy/CA Service Desk, automation technologies, stakeholder communication, and incident/root-cause analysis.
ITIL, ServiceNow, BMC Remedy, CA Service Desk, Avanti
Solera: Integrated software and data for vehicle lifecycle management.
10+ YOE10+ years in IT operations or incident management, experience leading global 24/7 teams, strong stakeholder and executive communication, data-driven with exposure to automation/AI and incident/problem frameworks (ITIL).
Ahold Delhaize USAEuronext Amsterdam: AD: Provider of operational support for omnichannel grocery retail brands.
3+ YOEBachelor's degree or equivalent, 3+ years in technical or incident management with team leadership, strong IT infrastructure knowledge, experience with incident processes, Agile/Waterfall familiarity, and strong communication and analytical skills.
AT&TNYSE: T: Provides telecommunications, internet, and digital entertainment services.
10+ YOETS/SCI with CI Poly required; 10 years combined education/work experience; compliant with DoD 8140 IAT Level 2; experience managing incidents, coordinating major incidents, producing reports, and driving root-cause analysis.