111 it service manager jobs at 82 companies in Jericho, NY
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IT Service Manager
Chicago or New York City
$150k-$200k/yr OnsiteFull Time
Experience in ITSM (Major Incident, Problem, Change Management) in financial/trading environments; strong stakeholder management, reporting, SLA governance, and Jira Service Management experience.
Atlassian, Jira Service Management
2mo
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IT Service Manager
Chicago or New York
$150k-$200k/yr OnsiteFull Time
Experience in IT Service Management within financial technology or trading environments; practical Major Incident, Problem, and Change Management; JSM/Atlassian knowledge; strong stakeholder, reporting, and continuous improvement skills.
Atlassian, Jira Service Management
1mo
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IT Service Delivery Program Manager
Secaucus, New Jersey, United States
$123k-$150k/yr OnsiteFull Time
5+ YOEBachelor’s degree in IT, computer science, engineering, or related field; 5+ years leading IT service management in complex global environments; ITIL Foundation preferred; ServiceNow experience a plus.
ServiceNow, ITIL, Service Level Agreements (SLAs), Operating Level Agreements (OLAs)
2mo
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IT Service Operations Manager
Bronx, New York, United States
$105k-$120k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years in IT operations/service desk with people management; experience with incident management, reliability principles, ITSM and monitoring tools, endpoint management (Intune), IAM, and vendor management.
Zendesk, Jira Work Management, Microsoft Intune, Microsoft Azure, Microsoft Azure Monitor, Microsoft Log Analytics, Action Groups, Prometheus, Grafana, PagerDuty, Opsgenie, PowerShell, Python
1w
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Manager, IT Service Desk
New York City, New York, United States
$161k-$190k/yr HybridFull Time
5+ YOE4+ MgmtBachelor’s degree or equivalent experience, 5+ years of technology experience, and preferred 4+ years managing enterprise IT service desks. Requires leadership, ITSM, service desk operations, analytics, automation, and technical support expertise.
Genesys Cloud, ServiceNow, ACD, IVR, ITSM, Microsoft Office, Microsoft Windows, iOS, Android, TCP/IP, DNS, DHCP, VPN, Active Directory
4d
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Manager, IT Service Management
New York City, New York, United States
$130k-$144k/yr HybridFull Time
3+ YOE1.5+ MgmtRequires a qualifying computer science or related education and 3–6 years of IT experience, including 18 months of management or supervision; ServiceNow and ITIL experience preferred.
ServiceNow, Microsoft Visio, ITIL, ITIL v4, Key Performance Indicators (KPIs), Service Level Agreements (SLAs)
5d
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IT Manager, Service Delivery
Iselin, New Jersey, United States
$156k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree in IT or related field; 5–7 years in analytics, reporting, BI, or clinical informatics; 2–3 years managing teams; agile experience; EPIC, Looker, SQL, and healthcare analytics expertise.
Looker, LookML, SQL, Microsoft Office, Google Suite, Asana, ServiceNow, Jira, EPIC, Cogito, Clarity, Caboodle, LMS
6d
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Modern IT Service Management Manager
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM or service integration, 7+ years designing SIAM models, 5+ years configuring ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, ITIL 4, DevOps, CMDB
1mo
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IT Manager
New York, New York, United States
$130k-$140k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's in IT or equivalent; 10+ years IT operations experience; 5+ years managing IT teams/vendors; SLA and service delivery experience; Microsoft Office and reporting tool proficiency; strong communication and leadership skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Power BI, SysAid, Asana
5d
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Modern IT Service Management Manager
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM and SIAM, 5+ years configuring or specifying ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, Microsoft Azure, ITIL 4, DevOps, CMDB, API, RACI
2mo
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IT Manager
Bronx, New York, United States
$95k-$125k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's in IT or 7+ years progressive IT experience (incl. 3+ years managerial); experience with Windows/macOS/mobile OS and MDM (Intune, JAMF), ITIL/service desk operations, vendor management, device rollouts, and strong leadership/communication skills.
Intune, JAMF, Windows, macOS, ServiceDesk, ITIL, Kyocera, Verizon Wireless, Lenovo, CDW, Liquid Technologies, Best Buy, MMHayes, Meridian, Connections, Insight, Adobe, ThinkCell, RingCentral, PGP Networks
1w
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It Project Manager
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$64k-$83k/yr OnsiteFull Time
1+ YOERequires U.S. citizenship, one year of specialized IT experience equivalent to GS-9, and proficiency in attention to detail, customer service, interpersonal skills, problem solving, teamwork, and technical competence.
Electronic Health Record (EHR), USA Hire, USAJOBS, Microsoft Word, Microsoft Excel
2mo
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IT Service Desk Manager
Chicago or New York City or Toronto or London or Frankfurt or Tokyo or Hong Kong or Seoul or Sydney
$135k-$165k/yr HybridFull Time
Experience leading a distributed service desk, hands-on Tier 2/3 support, Microsoft 365 and Intune experience, Azure/AWS familiarity, VMware, networking fundamentals, PowerShell scripting, Jira Service Management, ITIL familiarity, strong communication and customer-service skills.
Microsoft 365, Microsoft Exchange Online, Microsoft Teams, Microsoft SharePoint Online, Microsoft OneDrive, Microsoft Intune, Microsoft Endpoint Manager, Microsoft Entra ID, Active Directory, Simeon Cloud, Windows 11, Windows Server, Azure, AWS, VMware, DNS, DHCP, VPN, Zscaler, Zoom, Jira Service Management, Jira, Confluence, PowerShell, Python, Dell, Apple, macOS, iOS, ChatGPT, Claude AI, Glean, Fireflies AI, Gemini
3w
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Manager, IT Service Desk
New York, New York, United States
$140k-$160k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in service desk/IT support with 2–3 years leadership; strong ITIL knowledge, ServiceNow experience, endpoint/identity/collaboration/network expertise, data-driven incident/problem management, and strong communication.
ServiceNow, Microsoft 365, Microsoft Excel, Microsoft PowerPoint
1mo
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Senior IT Manager
New York City or United States
$165k-$195k/yr RemoteFull Time
7+ YOE2+ Mgmt7+ years in IT support/operations with 2+ years managing teams; hands-on experience with Okta, Google Workspace, Slack, Iru or Jamf; HIPAA and SOC 2/HITRUST familiarity; strong communication and customer service skills.
Okta, Google Workspace, Slack, Iru (formerly Kandji), Jamf, Vanta, Drata
3w
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Assistant Vice President, IT Business Manager
Iselin or London
HybridFull Time
5+ YOE5+ years in IT business management/governance or program/service management in banking; strong communication, governance, stakeholder engagement, reporting and analytical skills; advanced PowerPoint; PowerBI beneficial.
Microsoft PowerPoint, PowerBI
2d
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IT Project Manager - Platform Services - Vice President
New York City, New York, United States
$125k-$226k/yr HybridFull Time
Extensive IT project management experience in financial services, SDLC, Agile or hybrid delivery, vendor implementation, testing, release management, and production readiness. Bachelor's degree or equivalent experience required.
FIS Global Plus, TCS BaNCS, Pershing, NetX360, API, Microsoft?, AI
1mo
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Lead, IT Service Operations
New York or Princeton or Dallas
$125k-$155k/yr HybridFull Time
9+ YOE9+ years cloud engineering experience, strong Unix/Linux and Java ecosystem knowledge, AWS/Terraform/Azure DevOps experience, scripting (PowerShell/Bash/Python), incident management and observability experience, bachelor\u0019s degree preferred.
UNIX, Linux, shell scripting, Java, JEE, JBoss, Oracle WebLogic, IBM WebSphere, JMS, IBM MQ, Active MQ, AWS, AWS Cloud formation, Azure DevOps, Terraform, Jira, ServiceNow, GITHub, ChatGPT, PowerShell, Bash, Python, Splunk, Datadog, Springboot
1mo
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Director, Enterprise IT Service Delivery
Rye, New York, United States
$170k-$180k/yr OnsiteFull Time
8+ YOE7+ MgmtBachelor's in IT/CS required, Master's/MBA preferred. 8+ years IT service delivery (min 8), 7+ years senior leadership. Strong ITIL, incident/request management, enterprise service management, leadership, and communication skills.
1w
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Lead, IT Product Management
Dallas or Charlotte or Louisville or Tampa or Fort Lauderdale or Washington or Chicago or Atlanta or New York City or Nashville or Boston
$126k-$174k/yr OnsiteFull Time
8+ YOERequires 8+ years in product management or IT service ownership, enterprise networking expertise, roadmap execution, cross-functional delivery, executive communication, and technical translation skills.
WAN, LAN, SD-WAN, DNS, DHCP, IPAM, SASE, Agile, AI/ML, Equinix, MegaPort, Google, Azure, AWS, Oracle
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