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Manager, IT Service Management
New York, New York, United States
$250k-$300k/yr OnsiteFull Time
8+ YOE8+ years leading enterprise IT service management platform transformations, experience with ServiceNow, strong communication, change management, integrations, and stakeholder leadership.
ServiceNow
1mo
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IT Service Manager
Chicago or New York City
$150k-$200k/yr OnsiteFull Time
Experience in ITSM (Major Incident, Problem, Change Management) in financial/trading environments; strong stakeholder management, reporting, SLA governance, and Jira Service Management experience.
Atlassian, Jira Service Management
1mo
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IT Service Manager
Oklahoma City, Oklahoma, United States
OnsiteFull Time
3+ YOE3-5 years IT Service Management, ITIL on ServiceNow; ITIL certification; Bachelor's degree; healthcare experience preferred; ITIL Practice Manager certifications preferred.
ITIL, ServiceNow
2mo
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IT Service Manager
Annapolis Junction, Maryland, United States
OnsiteFull Time
10+ YOETop Secret/SCI with Poly; Bachelor's degree; 10+ years system engineering; IT service management and service desk experience; strong communication and documentation skills.
ITIL, DevOps Foundation, Help desk system
1mo
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IT Service Manager
Chicago or New York
$150k-$200k/yr OnsiteFull Time
Experience in IT Service Management within financial technology or trading environments; practical Major Incident, Problem, and Change Management; JSM/Atlassian knowledge; strong stakeholder, reporting, and continuous improvement skills.
Atlassian, Jira Service Management
1mo
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IT Service Manager
Vienna, Virginia, United States
OnsiteFull Time
Provide operational leadership for IT support teams, ensure SLAs and contract standards, monitor ticketing and queue health, drive continuous improvement, and maintain service desk procedures and knowledge.
2w
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Manager, IT Service Desk
Seattle, Washington, United States
$111k-$166k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years IT experience, 3+ years managing a service desk, ITILv4 certification, bachelor’s degree preferred, experience with service operations, product management practices, vendor management, and people leadership.
1mo
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IT Service Operations Manager
Bronx, New York, United States
$105k-$120k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years in IT operations/service desk with people management; experience with incident management, reliability principles, ITSM and monitoring tools, endpoint management (Intune), IAM, and vendor management.
Zendesk, Jira Work Management, Microsoft Intune, Microsoft Azure, Microsoft Azure Monitor, Microsoft Log Analytics, Action Groups, Prometheus, Grafana, PagerDuty, Opsgenie, PowerShell, Python
3w
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IT Service Delivery Manager SME
Ashburn, Virginia, United States
HybridFull Time
15+ YOE15+ years federal IT portfolio and investment management experience, PMI PMP certification, active Top Secret clearance, US citizenship, expertise in CPIC, TBM, FITARA, intake/process design, portfolio governance, and PMO technical solutions.
CPIC, TBM, FITARA
3mo
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IT Service Management Manager
New York, New York, United States
$130k-$150k/yr HybridFull Time
5+ YOEBachelor's in IT/CS; 5+ years IT service management; ITIL experience; ServiceNow and IT infrastructure knowledge; leadership.
ServiceNow, ITIL, CMDB, Change Management, Incident Management, Problem Management
2w
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Manager, IT Service Management
Northbrook or United States
$113k-$169k/yr HybridFull Time
7+ YOE7+ years IT service management/platform experience, 5+ years ServiceNow administration or platform ownership; experience with ITSM, CMDB, Discovery, Asset Management, vendor management; preferred ITIL, ServiceNow, PMP/Agile certifications.
ServiceNow, ServiceNow Discovery, Service Mapping, CMDB, Now Assist, Strategic Portfolio Management (SPM)
1mo
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Manager, IT Service Desk
Carlsbad, California, United States
HybridFull Time
10+ YOE5+ Mgmt10+ years IT service management experience with 5+ years supervising an IT service desk; bachelor\u0002s degree in IT/CS; deep ITIL/ITSM knowledge; leadership, project/change management, and experience with JSM/Jira/Confluence, Dynatrace, and Q-Radar.
JSM, Jira, Confluence, Dynatrace, Q-Radar
1mo
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IT Service Delivery Manager
Lenox, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ Mgmt3–5 years in service delivery, infrastructure operations, application support, or IT leadership; experience managing web apps, APIs, cloud services; strong incident and change management; networking and Microsoft server/workstation familiarity; professional, customer-focused; high school diploma required.
API management, Cloud services, Monitoring tools, Microsoft Server and workstations, Networking equipment
1w
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Manager, IT Service Delivery
Lincoln University, Pennsylvania, United States
OnsiteFull Time
5+ YOE5+ years IT support/service delivery experience with supervisory background; bachelor's in IT/CS; familiarity with ITSM, endpoint management (Windows/macOS), security fundamentals, and AI-assisted service tools.
Windows, macOS, Jamf, ITSM
3w
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IT Service Management Manager
New York, New York, United States
$119k-$139k/yr HybridFull Time
5+ YOEBachelor's in IT or related field, 5+ years IT service management experience, ITIL lifecycle experience, ServiceNow proficiency, strong technical background in infrastructure, networking, and leadership skills.
ServiceNow
3mo
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Manager, IT Service Management
Salt Lake City, Utah, United States
RemoteFull Time
ITSM manager with CMDB experience; ITIL certification; associates degree or 2-4 years ITSM experience; leads ITSM team to maintain CMDB and optimize services.
FreshService, CMDB, ITSM, ITIL
1mo
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IT Service Delivery Manager
United States
RemoteFull Time
5+ YOE3+ MgmtBachelor's or equivalent experience; 5+ years IT support (3+ years in IT service/coordination); experience with MSPs and ITSM tools; escalation ownership, reporting, vendor management, and strong communication skills.
ServiceNow, Jira Service Management, Freshservice
22h
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IT Service Management
Stamford, Connecticut, United States
OnsiteFull Time
15+ YOE15+ years in IT service management, bachelor\u0002s degree or equivalent, strong leadership, expertise with ITSM frameworks (ITIL, COBIT), experience with ITSM tools (ServiceNow), and MS Office proficiency.
ServiceNow, ITIL, COBIT, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
1w
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Service Delivery Manager / IT Project Manager
Lexington Park, Maryland, United States
$75k-$90k/yr HybridFull Time
3+ YOEBachelor's degree with 3+ years experience (substitutions allowed), US citizen with Secret clearance, project management, cloud and on‑prem hosting, POA&M and audit experience, risk analysis, stakeholder coordination.
AWS GovCloud, CSM portals, Plan of Actions & Milestones (POA&M)
2w
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Manager, IT Service Delivery
Whittier, California, United States
$93k-$153k/yr OnsiteFull Time
3+ YOEManage L2/3 support, ITSM/ServiceNow improvements, automation, monitoring, disaster recovery, change management, escalate/resolving complex end-user issues; experience with desktop support delivery and managing multiple teams required.
ServiceNow, Microsoft Windows, XenApp, XenDesktop, Citrix, Windows Performance Analyzer (WPA), AD, GPO
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