78 it service manager jobs at 49 companies in Virginia
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IT Service Manager
Vienna, Virginia, United States
OnsiteFull Time
Provide operational leadership for IT support teams, ensure SLAs and contract standards, monitor ticketing and queue health, drive continuous improvement, and maintain service desk procedures and knowledge.
1mo
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IT Service Delivery Manager SME
Ashburn, Virginia, United States
HybridFull Time
15+ YOE15+ years federal IT portfolio and investment management experience, PMI PMP certification, active Top Secret clearance, US citizenship, expertise in CPIC, TBM, FITARA, intake/process design, portfolio governance, and PMO technical solutions.
CPIC, TBM, FITARA
2w
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Enterprise IT Service Manager
Hampton, Virginia, United States
$68k-$144k/yr OnsiteFull Time
4+ YOEActive TS/SCI clearance, bachelor's degree, 4+ years of operational AF DCGS experience, and ITIL v4 certification. ITSM, helpdesk, customer service, project, team, or ServiceNow experience preferred.
Remedy, Solutions Business Manager, ServiceNow
2w
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Enterprise IT Service Manager
Hampton, Virginia, United States
$68k-$144k/yr OnsiteFull Time
4+ YOEActive TS/SCI clearance, bachelor's degree, 4+ years of operational AF DCGS experience, and ITIL v4 certification. ITSM, helpdesk, customer service, project, team, and ServiceNow experience preferred.
IT Service Management (ITSM), Remedy, Solutions Business Manager, ServiceNow, collaborative tools and services
3w
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IT Manager - CPIC
Ashburn or Washington
OnsiteFull Time
7+ YOEBachelor's degree and certification (PMP or FAC-P/PM Level II),7+ years federal IT investment management and CPIC experience,ability to obtain client suitability,familiarity with AI concepts,strong communication and customer service.
Artificial Intelligence (AI)
1mo
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IT Service Mgr
Arlington, Virginia, United States
$80k-$130k/yr OnsiteFull Time
5+ YOE5+ years help desk support in DoD environments, bachelor’s degree, HDI Support Center Manager certification, TS/SCI clearance, knowledge of Tech Control equipment, networking, incident and change management, strong oral/written communication.
Switches, Encryption devices, Network Operation Consoles, DISAC 310-175-9
2w
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IT Project Manager
San Diego or Fort Lee
OnsiteFull Time
5+ YOEBachelor’s degree in a technical discipline, 5+ years managing ServiceNow or similar IT service management/software projects, active Secret clearance, U.S. citizenship, and DoD secure-cloud and agile expertise.
ServiceNow, ServiceNow Strategic Portfolio Management (SPM), ServiceNow IT Service Management (ITSM), ServiceNow Agile Development 2.0, AWS GovCloud, Microsoft Azure Government, Microsoft Azure
1w
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IT Service Transition Manager
Tewksbury or Richardson or Tucson or Dulles
$108k-$205k/yr HybridFull Time
8+ YOEUniversity degree or equivalent experience with 8+ years’ experience, or advanced degree with 5+ years. Requires active transferable U.S. Top Secret clearance and U.S. citizenship; ITIL or CORE certification preferred.
PMO, ITIL
1w
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Modern IT Service Management Manager
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM or service integration, 7+ years designing SIAM models, 5+ years configuring ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, ITIL 4, DevOps, CMDB
1w
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Modern IT Service Management Manager
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in ITSM and SIAM, 5+ years configuring or specifying ITSM platforms, 3+ years applying ITIL 4, and a bachelor's degree or equivalent experience.
ServiceNow, BMC Helix, Jira Service Management, Freshservice, Microsoft Azure, ITIL 4, DevOps, CMDB, API, RACI
1mo
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Director of IT Service Delivery
Hampton, Virginia, United States
$90k-$100k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor's degree in IT-related field, 3+ years leadership in IT service delivery or end-user services, IT service/asset management experience, strong communication and stakeholder management.
2mo
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IT Service Desk / Knowledge Base Manager
Fort Belvoir, Virginia, United States
OnsiteFull Time
10+ YOE10+ years in IT service desk or knowledge management, master’s degree or equivalent experience, CompTIA CASP+ or CISSP preferred, ability to obtain/maintain Tier 3 background investigation, strong troubleshooting and leadership skills.
1mo
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Director II, IT Service Owner - HR & Communication Services
Falls Church, Virginia, United States
$173k-$294k/yr OnsiteFull Time
12+ YOEBachelor's degree,12+ years leadership in HR technology or enterprise systems, experience with Workday/PeopleSoft, program delivery, enterprise transformations, and executive stakeholder management.
Workday, PeopleSoft
3mo
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Manager, IT Service Desk & End User Services
McLean, Virginia, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree in IT/CS; 5+ years IT support, 3+ years in supervision; ServiceNow; Windows endpoints; Google Workspace; Entra ID/Okta; ITIL/CompTIA certifications.
ServiceNow, Google Workspace, Entra ID, Okta, Windows
2w
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IT Configuration Manager
Virginia or North Carolina or South Carolina or Georgia or Florida or Alabama or Texas or Colorado
$116k-$186k/yr RemoteFull Time
5+ YOEBachelor’s degree or equivalent experience, 5+ years in IT service or configuration management, and experience leading process improvement or governance initiatives. Strong ITIL, CMDB, service mapping, discovery, and data quality knowledge required.
CMDB, ServiceNow, ITIL, IT Service Management (ITSM), IT Operations (ITOM)
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IT Services Manager
Virginia Beach, Virginia, United States
OnsiteFull Time
5+ YOEBS in Computer Science/MIS, 5+ years managing IT infrastructure and systems, hands-on technician experience, Microsoft Excel and Visio proficiency, network and IT facility knowledge, helpdesk and leadership skills, fluent English.
Microsoft Excel, Microsoft Visio
2mo
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IT Service Delivery Lead
Winchester, Virginia, United States
OnsiteFull Time
3+ YOE1+ Mgmt3+ years IT support experience with 1+ year in a senior/lead role; hands-on experience with Kaseya VSA/IT Glue, Cisco Meraki, Windows Server/Active Directory, RMM tooling; ability to lift 50 lbs, travel between facilities, and work on production floors.
Kaseya One, Kaseya VSA, IT Glue, Cisco Meraki, Windows Server, Active Directory, Group Policy, DelmiaWorks, Scale Computing HC3, HyperCore, Microsoft 365, Entra ID, Azure AD, Intune, SharePoint, RMM
2mo
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IT Manager, Cyber Security Services
Norfolk or United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's in CS/IT, 10+ years IT experience with 5+ years management, CISM or CISSP (or similar), CompTIA Security+ preferred, strong knowledge of NIST/HIPAA/ITIL/OWASP/COBIT, incident response and audit (SOC/PCI) experience.
NIST, HIPAA, ITIL, SANS, COBIT, OWASP, ISO, SOC, PCI, Windows
1w
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond
$91k-$157k/yr HybridFull Time
7+ YOE3+ MgmtBachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM and queue management expertise, analytical and customer-service skills; ITIL preferred.
Microsoft 365, Windows, macOS, ITSM, AI
3mo
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IT Audit Manager (Federal Audit)
Alexandria, Virginia, United States
OnsiteFull Time
4+ YOE1+ MgmtBachelor’s degree; minimum 4 years auditing/related experience; interim Secret clearance; management experience; strong customer service and project management skills; CISA preferred; experience with SOC 1/2, FISCAM/FISMA knowledge desired.
Microsoft Office Suite, Data analysis tools, AI tools
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