114 it service manager jobs at 76 companies in Washington, DC
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IT Service Manager
Vienna, Virginia, United States
OnsiteFull Time
Provide operational leadership for IT support teams, ensure SLAs and contract standards, monitor ticketing and queue health, drive continuous improvement, and maintain service desk procedures and knowledge.
1mo
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IT Service Delivery Manager SME
Ashburn, Virginia, United States
HybridFull Time
15+ YOE15+ years federal IT portfolio and investment management experience, PMI PMP certification, active Top Secret clearance, US citizenship, expertise in CPIC, TBM, FITARA, intake/process design, portfolio governance, and PMO technical solutions.
CPIC, TBM, FITARA
1w
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IT Manager - CPIC
Ashburn or Washington
OnsiteFull Time
7+ YOEBachelor's degree and certification (PMP or FAC-P/PM Level II),7+ years federal IT investment management and CPIC experience,ability to obtain client suitability,familiarity with AI concepts,strong communication and customer service.
Artificial Intelligence (AI)
1mo
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IT Service Mgr
Arlington, Virginia, United States
$80k-$130k/yr OnsiteFull Time
5+ YOE5+ years help desk support in DoD environments, bachelor’s degree, HDI Support Center Manager certification, TS/SCI clearance, knowledge of Tech Control equipment, networking, incident and change management, strong oral/written communication.
Switches, Encryption devices, Network Operation Consoles, DISAC 310-175-9
1mo
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Scientific IT Service Desk Manager
Bethesda, Maryland, United States
$98k-$132k/yr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOE3+ MgmtManage multi-tier IT service desk supporting scientific computing and laboratory environments; ITSM (ServiceNow) experience, heterogeneous endpoint support, cybersecurity compliance, team leadership and service improvement experience.
ServiceNow, Windows, macOS, Linux, iOS
3w
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Scientific IT Service Desk Manager
Bethesda, Maryland, United States
$132k-$178k/yr OnsiteFull Time
3+ YOE3+ Mgmt3+ years managing multi-tier IT service desk in research/scientific environments; knowledge of scientific instruments and lab workflows; ITSM/ServiceNow experience; cybersecurity and stakeholder coordination skills.
ServiceNow, Windows, macOS, Linux, iOS, ITIL
3w
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Senior IT Project Manager
Washington, District of Columbia, United States
HybridFull Time
10+ YOE10+ years IT project management experience, college degree preferred, PMP/CSM/PMI-ACP preferred, experience in legal/professional services, stakeholder and budget management, US export-control eligibility required.
1mo
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IT Service Desk / Knowledge Base Manager – Level IV
Washington, District of Columbia, United States
OnsiteFull Time
10+ YOESenior-level leader with 10+ years in IT service desk/knowledge management, advanced troubleshooting, knowledge base management, data-driven process improvement, and ability to obtain Tier 3 background investigation.
1mo
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IT Service Desk Operations Program Manager
Alexandria, Virginia, United States
$97k-$162k/yr OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years managing enterprise help desk/service desk operations, 8 years federal customer service experience, ITIL Foundation, ability to obtain Public Trust clearance.
1d
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SUPV IT PROJECT MANAGER
Fort Meade, Maryland, United States
$144k-$187k/yr OnsiteFull Time
1+ YOEGS-14 role requiring one year of specialized IT experience equivalent to GS-13, supervisory experience, IT planning and service delivery expertise, business analysis, systems design, and Top Secret clearance.
USA Hire, USAJOBS
2w
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Director II, IT Service Owner - HR & Communication Services
Falls Church, Virginia, United States
$173k-$294k/yr OnsiteFull Time
12+ YOEBachelor's degree,12+ years leadership in HR technology or enterprise systems, experience with Workday/PeopleSoft, program delivery, enterprise transformations, and executive stakeholder management.
Workday, PeopleSoft
1mo
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IT Service Management Specialist
Chantilly or Colorado Springs
$63k-$130k/yr OnsiteFull Time
8+ YOECurrent Top Secret/SCI clearance, DOD 8140 (minimum Security+), 8+ years relevant IT management or service delivery experience; ITIL, ServiceNow, and PMP experience desired.
ServiceNow
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IT Service Management Specialist
Chantilly or Colorado Springs
$63k-$130k/yr OnsiteFull Time
8+ YOEActive TS/SCI clearance, DOD 8140 (Security+) required, minimum 8 years IT service management/governance experience, familiarity with ITIL practices, ServiceNow experience desired, ability to obtain polygraph.
ServiceNow
2mo
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Manager, IT Service Desk & End User Services
McLean, Virginia, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree in IT/CS; 5+ years IT support, 3+ years in supervision; ServiceNow; Windows endpoints; Google Workspace; Entra ID/Okta; ITIL/CompTIA certifications.
ServiceNow, Google Workspace, Entra ID, Okta, Windows
3mo
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IT Asset Manager
Washington, District of Columbia, United States
$80k-$128k/yr HybridFull Time
5+ YOE5+ years in IT asset management; experience with Jira Service Management, asset management platforms, and workflow automation; ability to govern asset lifecycles across distributed environments.
Jira Service Management, Asset management platforms, Workflow automation, Inventory tracking systems, Ticketing systems
1d
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IT PROGRAM MANAGER
Arlington, Virginia, United States
$144k-$187k/yr OnsiteFull Time
1+ YOEOne year of specialized experience at the GS-13 level managing IT initiatives, leading programs, developing computer solutions, and demonstrating attention to detail, customer service, oral communication, and problem solving.
USA Hire, Microsoft USAJOBS
5d
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Lead, IT Product Management
Dallas or Charlotte or Louisville or Tampa or Fort Lauderdale or Washington or Chicago or Atlanta or New York City or Nashville or Boston
$126k-$174k/yr OnsiteFull Time
8+ YOERequires 8+ years in product management or IT service ownership, enterprise networking expertise, roadmap execution, cross-functional delivery, executive communication, and technical translation skills.
WAN, LAN, SD-WAN, DNS, DHCP, IPAM, SASE, Agile, AI/ML, Equinix, MegaPort, Google, Azure, AWS, Oracle
3w
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IT Service Desk Manager
Clarksburg, Maryland, United States
$140k-$170k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years IT experience with 3+ years leading teams, bachelor\u0002s or equivalent, strong infrastructure, security, Active Directory and cloud experience; M365 GCC High and NIST800-171/CMMC preferred.
Active Directory, M365 GCC High, NIST800-171 / CMMC
3mo
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IT Service Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOELead enterprise IT service desk; 7+ years; TS clearance; Bachelor's preferred; ITIL/HDI preferred; ServiceNow/ITSM experience.
ServiceNow, ITSM, ITIL, HDI, HDI Support Manager Certification
1mo
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Senior Manager IT Support
Silver Spring, Maryland, United States
$144k-$186k/yr OnsiteFull Time
8+ YOE2+ Mgmt2+ years supervisory experience; bachelor’s degree (or equivalent experience) and minimum 8 years IT support/operations experience. Experience in service delivery, incident management, disaster recovery, change control, vendor management, and KPI oversight.
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