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Software Engineer Sr. - Mainframe & ITIL
Pittsburgh or Cleveland or Denver or Birmingham or Dallas or Phoenix
$86k-$158k/yr OnsiteFull Time
3+ YOERequires mainframe and ITIL experience, production support/site reliability skills, typically 3+ years industry experience; bachelor's degree preferred.
Information Technology Infrastructure Library (ITIL), Mainframe Software
1mo
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TECHNICAL LEAD L1
Chandler, Arizona, United States
$60k-$135k/yr OnsiteFull Time
5+ YOE5+ years experience with F5 load balancing (LTM & GTM), application traffic management, enterprise networking, network security, automation (iRules, Python/Bash), SSL/PKI, and ITIL-based operations; CCNP/F5 201/ITIL preferred.
F5 LTM, F5 GTM, F5 APM, F5 ASM, iRules, Python, Bash, ITIL, AVI, VMware, iControl, BGP, HTTPS, TCP/IP, SSL, SSL/PKI, DNS, Web Accelerator, Application Security Module, Application Policy Module
2mo
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Production Reliability Engineer II
Scottsdale or San Francisco or Chicago or New York
$66k-$82k/yr HybridFull Time
2+ YOEBachelor's degree in CS/IS; 2-5 years in IT/DevOps; ITIL/ITSM knowledge; Agile; strong problem solving; ability to relate business needs to system capabilities.
ITIL, ITSM, Agile, Networking, Distributed Systems
2w
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Service Delivery Manager
Fort Wayne or Scottsdale
OnsiteFull Time
5+ YOE3+ MgmtBachelor's or equivalent experience; 5+ years in IT service delivery/operations; 3+ years customer-facing leadership; strong IT infrastructure, cloud, networking, security knowledge; ITIL familiarity.
ITIL Service Management, Microsoft Azure, AWS, Google Cloud Platform, Microsoft 365 Administration, Autotask, Datto, SolarWinds, Power BI, RMM
1w
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Analyst, Network Operations Center
Phoenix, Arizona, United States
$25-$40/hr OnsiteFull Time
Experience monitoring networks and operational systems, incident response, ITSM/ITIL knowledge, familiarity with ServiceNow/Datadog/SolarWinds, strong analytical and communication skills; relevant certs a plus.
ServiceNow, Datadog, SolarWinds, ITSM, ITIL
1mo
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Epic Certified Beacon Consultant 6304718
Milwaukee or Herndon or Kirkland or Irvine or Cincinnati or New York or Cleveland or Oklahoma City or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Redmond or Bentonville or Beaverton or Detroit or San Diego or Maine or Maryland or District of Columbia or United States
$75-$85/hr OnsiteFull Time
3+ YOE3+ years Healthcare IT Beacon analyst experience, Epic Beacon certification, high school/GED; experience with oncology workflows, ServiceNow/ITIL documentation, HIPAA compliance, and on-call rotations.
Epic Beacon, ServiceNow, ITIL
1mo
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Data, AI and Emerging Technology Risk Principal Analyst
Johnston or Iselin or Westwood or Phoenix
HybridFull Time
7+ YOE7+ years IT risk experience; deep expertise with CRI/NIST/COBIT/ITIL; experience with cloud, data platforms, analytics, and security tools; strong executive communication and mentoring skills.
CRI Profile, NIST Cybersecurity Framework, NIST 800-53, COBIT, ITIL, AWS RDS, OCI, Snowflake, Databricks, Redshift, Starburst, Hadoop, Spark, Kafka, Talend, Informatica, Tableau, Webfocus, Autosys, Airflow, Java, Tessell, MongoAtlas, Collibra, Grafana, Datadog, Qualys, Wiz, CyberArk, Splunk, ServiceNow, Jira, Confluence, GRC Archer, WDesk, Nexus, Jenkins, Harness, Fortify, EKS, Openshift, Bedrock, Sagemaker, H2O.ai, MLflow, Microsoft Excel
1mo
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Senior IT GRC Analyst
Hillsboro or Irvine or Phoenix or Tacoma or Utah or San Diego or Denver or Liberty Lake or Los Angeles or Las Vegas or Seattle
$80k-$165k/yr OnsiteFull Time
7+ YOE7+ years in information security/IT audit/operations; ServiceNow IRM/GRC experience; knowledge of NIST, FFIEC, CIS, ITIL, COBIT; familiarity with PCI DSS, GLBA, HIPAA; bachelor’s preferred.
ServiceNow IRM/GRC, NIST CSF, FFIEC, CIS, ITIL, COBIT, ISO 27002, NIST 800, PCI DSS, GLBA, HIPAA, Cybersecurity Assessment Tool (CAT)
1mo
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ITSM manager - Ecommerce
Phoenix, Arizona, United States
$63k-$100k/yr HybridFull Time
8+ YOE2+ Mgmt8+ years in e-commerce/platform operations with 2+ years managing teams; hands-on GCP operations, ITSM/ITIL experience, leading L2 support, incident management, and automation delivery.
Google Cloud Platform (GCP), ServiceNow, Jira Service Management, PagerDuty, Datadog, Splunk, Shopify Plus, Salesforce Commerce Cloud, Magento, Adobe Commerce, SAP Commerce, ITSM, ITIL v3, ITIL v4
1mo
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Director of Support Services (Chandler, AZ)
Chandler, Arizona, United States
$160k-$210k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in IT support/managed services, 5+ years director experience. Proven success with SLA-driven operations, ITSM/ITIL, budget and KPI management, team building, process improvement, and automation.
ITSM, ITIL
2mo
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Help Desk Manager- Mt. Laurel- Second Shift
Mt. Laurel, Arizona, United States
$75k-$95k/yr OnsiteFull Time
Wachter: Integrates technology and electrical systems for businesses nationwide.
5+ YOE2+ Mgmt5+ years in Help Desk/Service Desk leadership; experience managing supervisors and high-volume support; ITIL/ITSM knowledge; ServiceNow or similar; KPI and SLA expertise; Bachelor's degree preferred.
ServiceNow, ITSM, ITIL
1mo
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AS400 /IBM i Infrastructure Analyst
Phoenix, Arizona, United States
$64k-$121k/yr OnsiteFull Time
5+ YOE5+ years administering IBM i/AS400 environments, expertise with IBM i internals, CL/RPG scripting, HA/DR, backup/recovery, ITIL processes, troubleshooting, and strong communication skills.
IBM i, AS/400, PowerHA, MIMIX, iCluster, CL, RPG, ServiceNow, Power Systems, LPAR, ITIL, APIs
1mo
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Technical Analyst
Tempe or Charlotte
OnsiteFull Time
5+ YOE5+ years application support experience; experience with enterprise job scheduling (e.g., JAMS), ServiceNow, ITIL, SQL and ERP (PDI Enterprise) preferred; on-call rotation experience; strong analytical and communication skills.
Microsoft Outlook, Microsoft Teams, ServiceNow, JAMS, SQL, PDI Enterprise, ITIL
1w
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IT Service Delivery Manager
Phoenix or Costa Mesa or Houston
$110k-$130k/yr HybridFull Time
3+ YOE3+ years managing ServiceNow (ITSM/ITOM/ITAM), ServiceNow implementation experience, ITIL 4 Foundation and CSA (or ability to obtain), leadership and communication skills, ISO 27001/SOC 2 support experience.
ServiceNow, ITSM, ITOM, ITAM, Discovery, Service Mapping, CMDB, Event Management, Operational Intelligence, Service Catalog, Knowledge Management, ISO 27001, SOC 2
1mo
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Director Information Infrastructure
Chandler, Arizona, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree or equivalent, 10+ years infrastructure/operations experience, 5+ years leadership, ITSM/ITIL knowledge, vendor and budget management, experience with cloud, networking, security, disaster recovery, SOX/ITGC/compliance support.
SD-WAN, WAN, LAN, Meraki, Fortinet, VOIP, Teams Phone, Windows Server, Active Directory, Microsoft 365, Microsoft Office 365, Microsoft SharePoint, Microsoft OneDrive, Microsoft Teams, Azure, Microsoft Hyper-V, Veeam, Spanning, Kaseya, Automox, FreshService, ITSM, SQL Server
1mo
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ServiceNow Administrator
Boise or Phoenix
RemoteFull Time
5+ YOE5+ years hands-on ServiceNow administration, ServiceNow CSA required, additional ServiceNow certs preferred, strong JavaScript skills, experience with ITSM modules, integrations (REST APIs, Spokes), Flow Designer, ACLs, and ITIL fundamentals.
ServiceNow, JavaScript, Flow Designer, Workflow Data Fabric, REST APIs, ServiceNow Spokes, Service Graph Connectors, Employee Service Center Portal, Business Rules, Client Scripts, Script Includes, CMDB, ITSM, ITOM, HRSD, ITAM, BCM, ITIL
1mo
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Senior IT Process Engineer
Englewood or Tempe or Duluth or Carlsbad
$127k-$201k/yr HybridFull Time
8+ YOE8+ years in IT process engineering or enterprise IT operations; experience designing end-to-end IT processes; practical use of ITIL, Lean, DevOps, or SRE; automation-first mindset; strong stakeholder facilitation and communication; U.S. citizenship required.
ITIL, Lean, DevOps, SRE, ServiceNow, Jira
1mo
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Client Delivery Technical Professional II
Chicago or Tempe
$84k-$103k/yr HybridFull Time
Technical support for treasury management systems; strong knowledge of payment file formats (SWIFT, ISO20022, NACHA, BAI2, etc.), troubleshooting, ITIL, Salesforce case management, network/multi-factor token experience, and client-facing communication.
TXT, CSV, XML, EDI, BAI2, NACHA, SWIFT MT, ISO 20022, CAMT, Chrome, Edge, ITIL Management, Salesforce Case Management, Multifactor Tokens, BofA CashPro, CitiDirect, HSBCnet, JPM Access, BNY Mellon, Bottomline Technologies, Finastra
1mo
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Director, IT Operations
Scottsdale, Arizona, United States
$166k-$249k/yr HybridFull Time
8+ YOE5+ MgmtBachelor's in CS/IT (Master's preferred), 8+ years in IT operations/service management with 5+ years leadership, ITIL/PMP/CISSP preferred, experience with Helpdesk/TOC/ITAM/DR, incident and change management, observability, automation and AI initiatives.
ServiceDesk, incident platforms, monitoring, dashboards, AIOps, observability, AI, DevOps, SRE, FinOps, ITIL
1mo
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IT Business Manager
Chandler, Arizona, United States
OnsiteFull Time
8+ YOE8+ years IT experience with bachelor's or equivalent; service management, MSP governance, ITIL/ITSM knowledge; partner with stakeholders, oversee SLAs/KPIs, drive adoption and service improvements; US citizen/LPR/protected status required for ITAR access.
ITIL, ITSM
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