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ITIL Process Manager
Findlay or San Antonio
OnsiteFull Time
10+ YOE3+ MgmtBachelor's degree,10+ years IT experience,3+ years leadership,ITIL Foundation preferred,experience with ITSM/ITOM/ITAM, vendor management, OT and SAFe experience preferred.
ITSM, ITOM, ITAM, Operational Technology (OT), Scaled Agile Framework (SAFe)
1mo
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ITIL Specialist, Junior
United States
RemoteFull Time
2+ YOEBachelor’s degree or equivalent; 2–5 years ITSM/IT operations; ITIL knowledge; ITSM platform config; strong analytical and communication skills; current Secret clearance.
ITSM platforms, Incident management tools, Change management tools
2w
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ITIL/ITSM Coordinator
Dallas, Texas, United States
OnsiteFull Time
5+ YOE5+ years in IT operations/service management, incident/problem/change/release coordination, strong ITIL knowledge (certification preferred), experience with ServiceNow, stakeholder communication, and P1/P2 incident handling.
ServiceNow, AWS, Azure, GCP, CI-CD
2mo
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ITIL Automation / Orchestration Engineer
United States
$145k-$196k/yr RemoteFull Time
8+ YOE8+ years of related experience; US Citizenship; active SECRET clearance with ability to obtain TOP SECRET/SCI; strong ITSM/ITIL, automation, scripting, and integration skills.
ITSM, ServiceNow, Automation, DevSecOps, REST, Scripting
2mo
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ITIL Automation / Orchestration Engineer
United States
$145k-$196k/yr RemoteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
8+ YOE8+ years of ITIL/ITSM automation experience; strong scripting (Python/JavaScript/PowerShell); ServiceNow integration; DevSecOps; US citizenship; active Secret clearance with ability to obtain Top Secret/SCI.
ServiceNow, REST, Python, JavaScript, PowerShell, CI/CD, Cloud platforms
2mo
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CMDB Platform and ITIL Process Governance Administrator
Wayne or Charlotte or Dallas
HybridFull Time
5+ YOEFive+ years related IT experience; ITSM; ITIL Foundation; CMDB/data governance; data normalization; ServiceNow a plus.
ServiceNow, CMDB, ITSM, AWS, Azure
3mo
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ITSM Automation & Optimization Leader (ITIL Expert)
Chicago, Illinois, United States
$137k-$240k/yr HybridFull Time
10+ YOESenior ITSM leader with ITIL expertise, 10+ years in IT service management, and proven automation and governance experience.
ITIL, COBIT, ISO/IEC 20000, Artificial Intelligence, Workflow Automation
3w
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ITIL Problem Management Analyst
Irvine, California, United States
OnsiteContract
5+ YOE5+ years in IT operations with 3+ years in problem management or ITSM; ITIL Foundation required; hands-on ServiceNow experience; strong RCA, analytics, and stakeholder management skills.
ServiceNow, ServiceNow Performance Analytics, Power BI, Tableau
2d
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ITIL Production Support Engineer
Atlanta or Charlotte or Dallas or New York City
$63k-$83k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years production/application support, strong ITIL knowledge, incident/problem/change/Major Incident management, SQL, ticketing and monitoring tool experience, cloud and scripting exposure.
ServiceNow, Remedy, Jira Service Management, SQL, Splunk, Dynatrace, AppDynamics, Datadog, Grafana, Azure, AWS, GCP, PowerShell, Python, Shell
3w
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Principal Engineer - Senior Project Manager (ITIL)
New York City, New York, United States
$170k-$210k/yr HybridFull Time
14+ YOE14+ years IT project management experience, ServiceNow implementation expertise, experience delivering fixed-price contracts, knowledge of ITAM/CMDB/ITSM/ITOM, PMP/ITIL/ServiceNow certifications preferred, bachelor’s or master’s in related field.
ServiceNow, ITAM, CMDB, ITSM, ITOM
1w
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Software Engineer Sr. - Mainframe & ITIL
Pittsburgh or Cleveland or Denver or Birmingham or Dallas or Phoenix
$86k-$158k/yr OnsiteFull Time
3+ YOERequires mainframe and ITIL experience, production support/site reliability skills, typically 3+ years industry experience; bachelor's degree preferred.
Information Technology Infrastructure Library (ITIL), Mainframe Software
1mo
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Account Services Specialist - ITSM, ITIL
Addison, Texas, United States
$75k-$112k/yr HybridFull Time
6+ YOE6+ years in account/service role; solid ITIL knowledge (ITIL4 preferred); ServiceNow experience; undergraduate degree or equivalent; strong written and verbal communication.
ServiceNow
1mo
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Account Services Specialist - ITSM, ITIL (Dallas, TX, US)
Dallas, Texas, United States
$75k-$112k/yr OnsiteFull Time
6+ YOE6+ years in account service; strong understanding of ITIL/ITSM processes; undergraduate degree preferred; excellent written and verbal communication; ability to perform general office tasks.
ITSM, ITIL
1mo
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Service Desk Manager - ITIL 4 Certified
Washington, District of Columbia, United States
OnsiteFull Time
Manage enterprise IT service desk operations, oversee incident/problem management, ensure SLA compliance, drive continuous improvement; ITIL 4 Foundation certification and service desk leadership experience required.
ITIL 4 Framework
1mo
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IT Service Manager
Oklahoma City, Oklahoma, United States
OnsiteFull Time
3+ YOE3-5 years IT Service Management, ITIL on ServiceNow; ITIL certification; Bachelor's degree; healthcare experience preferred; ITIL Practice Manager certifications preferred.
ITIL, ServiceNow
1mo
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Associate Security Consultant - Incident Management
Iselin, New Jersey, United States
OnsiteFull Time
7+ YOEBachelor's degree required; 7+ years incident management/IT/cybersecurity experience; experience with ServiceNow and Splunk; knowledge of NIST or ITIL; ITIL or CISSP preferred.
ServiceNow, Splunk, NIST, ITIL
2mo
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Track Lead - Process Consulting, ServiceNow (19831)
United States
OnsiteFull Time
Proficiency in ITIL and process consulting; experience with ServiceNow, BMC Remedy, CA Service Desk, and Avanti; leadership and mentoring experience; ITIL Foundation recommended.
ServiceNow, BMC Remedy, CA Service Desk, Avanti, ITIL
2mo
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IT Change Manager
Houston, Texas, United States
OnsiteFull Time
6+ YOE6+ years as Change Manager; 5+ years ITIL; 3+ years ServiceNow; ITIL v4 foundation; Bachelors in IT/CS; cloud certifications (AWS/Azure/Google Cloud) preferred.
ServiceNow, ITIL, AWS, Azure, Google Cloud
2w
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Transition Manager - IT Managed Services
United States
RemoteFull Time
3+ YOE3+ years experience in managed services transition, ITSM/ITIL, project or process management; Bachelor's in IT or Business preferred; certifications such as ITIL, PMP, Lean Six Sigma or cybersecurity credentials preferred.
SIEM, Next Generation Firewall (NGFW), Azure, ITSM, ITIL
3mo
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IT Service Delivery Program Manager
Secaucus, New Jersey, United States
$123k-$150k/yr OnsiteFull Time
5+ YOEBachelor’s degree in IT/CS/Engineering; minimum 5 years leading IT service management; ITIL Foundation preferred; additional ITIL certifications a plus; ServiceNow experience a plus; strong SLA/OLA and vendor management.
ServiceNow, ITIL
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