99 itsm jobs at 52 companies in Charlotte, NC
2w
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Senior Manager - ITSM
Charlotte or Denver or New York
$116k-$165k/yr HybridFull Time
8+ YOE5+ MgmtUndergraduate degree or equivalent, 8+ years IT experience with 5+ years in technology operations/ITSM and leadership; experience leading incident/problem/change management; familiarity with ITIL; strong communication and ability to operate in high-pressure situations.
ITIL
2w
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IT Service Management (ITSM) Specialist - Configuration Management
Windsor or Des Moines or Boston or Jacksonville or Atlanta or New York City or Charleston or Charlotte
$71k-$119k/yr OnsiteFull Time
4+ YOE4+ years in ITSM, ServiceNow and CMDB experience preferred, IT Asset/Configuration Management knowledge, Bachelor's degree or equivalent preferred, ITIL foundation preferred, Excel proficiency.
ServiceNow, CMDB, Software Asset Management (SAM) Professional, Common Services Data Model (CSDM), Microsoft Excel
2mo
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IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Charlotte, US
Charlotte, North Carolina, United States
$200/hr RemoteContract
Director-level IT/technology experience with hands-on use of ITSM/ESM platforms (e.g., Jira Service Management, Freshservice, ServiceNow); decision-making experience for platform selection/implementation; exceptional written communication; PayPal account required.
Jira Service Management, Freshservice, ServiceNow, Atomicwork, Moveworks, Workday, SAP SuccessFactors, ADP, Oracle HCM, Microsoft Excel, Google Sheets, Notion, Jira, PayPal
1w
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IT Incident Mgmt Lead
Austin or Charleston or Charlotte or Harrisburg or Miami or Nashville or Pittsburgh or Raleigh
$128k-$199k/yr OnsiteFull Time
5+ YOE5+ years in IT operations/ITSM, ITIL 4 Foundation required, hands-on ServiceNow ITSM experience, Major Incident leadership, CMDB/CSDM knowledge, strong communication and decision-making skills.
ServiceNow ITSM, CMDB, CSDM
1mo
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Manager - IT Services Support
Charlotte, North Carolina, United States
$85k-$110k/yr HybridFull Time
Proven experience leading IT service/support or MSP teams, strong ITSM knowledge, hands-on use of ITSM/PSA/RMM tools, SLA and ticket lifecycle management, customer relationship skills, and leadership/coaching ability.
ITSM, PSA, RMM, Microsoft 365, Azure
3mo
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CMDB Platform and ITIL Process Governance Administrator
Wayne or Charlotte or Dallas
HybridFull Time
5+ YOEFive+ years related IT experience; ITSM; ITIL Foundation; CMDB/data governance; data normalization; ServiceNow a plus.
ServiceNow, CMDB, ITSM, AWS, Azure
2w
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Storage Administrator IV
Salisbury, North Carolina, United States
$125k-$188k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience, 5+ years of enterprise storage administration, SAN/NAS and multipathing expertise, scripting with PowerShell/Bash, and monitoring and ITSM tool experience.
SAN, NAS, PowerShell, Bash, ITSM, Azure Files, AWS EBS, AWS FSx, NetApp, Dell EMC, Pure, HPE, ITIL
6d
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Digital Grid Modernization Lead, Senior Manager
Houston or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Richmond or Rochester or Rosemont or Sacramento or Boston or St. Louis or Salt Lake City or San Antonio or San Diego or San Francisco or San Juan or Seattle or Spartanburg or Albany or Stamford or Atlanta or Toledo or Austin or Washington or Denver or Des Moines or Detroit or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Grand Rapids or Indianapolis or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Montpelier or Nashville or New Orleans or New York City or Oklahoma City or Philadelphia or Phoenix or Pittsburgh or Portland
$124k-$280k/yr OnsiteFull Time
6+ YOEBachelor's degree and 6+ years of experience required; advanced ITIL, ITSM, utility grid modernization, vendor management, systems thinking, and cross-functional leadership experience preferred.
ITIL, IT Service Management (ITSM)
3w
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Network Administrator IV (537456)
Salisbury, North Carolina, United States
OnsiteFull Time
5+ YOE5+ years enterprise SAN/NAS experience, storage and backup proficiency, scripting for automation, monitoring and ITSM experience, strong communication and problem-solving; CCNP/ITIL preferred.
SAN, NAS, SD WAN, WLAN controllers, load balancers, ITSM, monitoring tools
1w
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BMS/OT Technology Support Specialist
Charlotte or Detroit or Indianapolis or Cleveland or Birmingham
$101k-$137k/yr RemoteFull Time
5+ YOEBachelor's degree or equivalent experience, 5+ years of BMS experience, Niagara Framework expertise, OT networking, patch and certificate management, ITSM governance, and U.S. work authorization.
Building Management System (BMS), Operational Technology (OT), Niagara Framework, JACE, JENEsys, VLAN, LAN, DHCP, DNS, VPN, ZTNA, Qualys, Tenable, Phosphorus.io, PKI, ServiceNow, ITSM, NIST SP 800-82, GICSP, CompTIA Security+, Siemens, Distech, Lynxspring, Microsoft Excel
5d
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Field service engineer - Gastonia NC
Gastonia, North Carolina, United States
OnsiteFull Time
4+ YOERequires 4–7 years of onsite desktop support experience in office and factory environments, with Windows, networking/Wi-Fi, audiovisual, field service, and ITSM troubleshooting skills.
IT Shop, SCCM, Nexthink, Windows, ITSM, WIFI
1mo
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Senior IT Project Manager
Boston or Charlotte or New York City or Washington
$146k-$203k/yr OnsiteFull Time
8+ YOE5+ Mgmt8+ years IT experience, 5+ years supervisory and systems/security experience, Bachelor’s degree, PMP preferred, advanced MS Office and Atlassian tool proficiency, SDLC and ITSM knowledge.
Microsoft Office, Confluence, Jira, Portfolio, Structure, ITSM
1w
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Charlotte - IT Operations Engineer
Charlotte or Illinois or Los Angeles or California
$115k-$155k/yr HybridFull Time
3+ YOEAssociate's degree and 3+ years of IT operations experience with ITSM platforms required. Experience with Microsoft, Cisco, Meraki, VMware, enterprise monitoring, Azure, AD, Entra, M365, scripting, and APIs.
PowerShell, Active Roles, ITSM, Microsoft, Cisco, Meraki, VMware, Azure, Active Directory (AD), Microsoft Entra, Microsoft 365, APIs, LAN, WAN
2mo
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Senior ServiceNow Application Developer
Radnor or Charlotte or Fort Wayne or Greensboro
$97k-$176k/yr HybridFull Time
5+ YOE5+ years hands-on ServiceNow experience, advanced JavaScript/GlideScript, strong knowledge of ServiceNow modules (ITSM, CMDB, ITOM, CSM, SPM, SecOps) and CSDM; ServiceNow certifications a plus.
JavaScript, GlideScript, ServiceNow, IntegrationHub, APIs, ITSM, CMDB, ITOM, CSM, SPM, SecOps, ServiceNow Common Service Data Model (CSDM)
2d
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Sr. Infra Ops – IT Engineer
Charlotte or Columbus or Hartford
$117k-$175k/yr HybridFull Time
8+ YOERequires 8+ years with monitoring and observability tools, AI-driven data analysis, prompt engineering, ITSM and ticketing platforms, event correlation, alert prioritization, service impact analysis, and automation.
Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, ITSM
2w
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Field service engineer - Desktop Support
Gaffney, South Carolina, United States
FieldFull Time
4+ YOE4-7 years onsite desktop support experience across office and factory environments; break/fix, deployments, ITSM processes, Windows troubleshooting, basic networking, and endpoint tools experience.
IT Shop, SCCM, Nexthink, ITSM, Windows, HP, Lexmark, Cisco VC
2w
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Lead Specialist, Oracle SCM
Fort Lauderdale or Jacksonville or Miami or Orlando or Tampa or Atlanta or Chicago or St Louis or Charlotte or Raleigh or Montvale or Short Hills or New York or Austin or Dallas or Houston
OnsiteFull Time
5+ YOE5+ years supporting medium-to-large applications with Oracle SCM (Order Management, Procurement, Global Trade); bachelor's degree required; experience with Oracle implementations, ITIL/ITSM, client communication and troubleshooting.
Oracle Order Management, Oracle Procurement, Oracle Global Trade Management, Oracle Cloud, ITIL, ITSM
1w
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ServiceNow Architect
United States or Paramus or Coral Gables or Research Triangle Park or Charlotte or Raleigh or Atlanta or Los Angeles or Philadelphia or San Jose or Dallas or Houston or Austin or San Francisco or Washington or Chicago or New York
$117k-$219k/yr HybridFull Time
3+ YOEBachelor's degree, 3+ years in architecture or related technology roles, deep ServiceNow solution experience, CTA certification, ITSM knowledge, integration, technical design, estimation, planning, and client communication skills.
ServiceNow, ITSM, IBM Cloud, Artificial intelligence, AI, Red Hat
3d
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Sr. Infra Ops – IT Engineer
Hartford or Charlotte or Columbus
$117k-$175k/yr HybridFull Time
8+ YOERequires 8+ years monitoring and observability experience, AI-driven analysis, prompt engineering, ITSM and ticketing platforms, event correlation, alert prioritization, service impact analysis, and US work authorization.
Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, ITSM, STEM OPT I-983 Training Plan
2w
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Field service engineer - Desktop Support
Gaffney, South Carolina, United States
FieldFull Time
4+ YOE4–7 years onsite desktop support experience supporting laptops/desktops, printers, rugged devices and A/V; strong Windows and basic networking troubleshooting; experience with SCCM, Nexthink, IT Shop and ITSM processes.
IT Shop, SCCM, Nexthink, ITSM, Windows 11, HP, Lexmark, Cisco VC
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