168 itsm jobs at 111 companies in Chicago, IL
3w
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Senior Associate, ServiceNow ITSM
Irvine or Los Angeles or San Francisco or Denver or Washington or Tampa or Atlanta or Chicago or Boston or St Louis or Short Hills or New York City or Philadelphia or Austin or Dallas or Houston or Seattle
$94k-$203k/yr OnsiteFull Time
3+ YOE3+ years managing enterprise systems and ServiceNow (ITSM/ITOM/IRM), ServiceNow System Administrator certification, JavaScript skill, bachelor's degree or 8 years' equivalent, experience leading agile teams.
ServiceNow, JavaScript
1mo
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ServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open Location (Chicago, IL, US, 60606)
Chicago or United States or New York City or Washington or California
$103k-$188k/yr HybridFull Time
2+ YOEBachelor's degree required; 2-4 years ServiceNow ITSM project experience (3+ years Big 4 consulting preferred). ServiceNow CSA/CAD and ServiceNow Implementation Specialist - ITSM required, ability to lead teams, travel, and strong communication skills.
ServiceNow, Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, AI Control Tower, Agentic, CMDB, IT Operations Management (ITOM), Performance Analytics
2w
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ServiceNow Developer
Chicago, Illinois, United States
$120k-$140k/yr HybridFull Time
5+ YOEMinimum 5 years ServiceNow development experience, ServiceNow certifications preferred, strong scripting, integrations, ITSM/ITOM knowledge, and Bachelor\u0002s degree.
ServiceNow, IntegrationHub, REST, SOAP, JavaScript, Flow Designer, Now Assist, Build Agent, Automated Test Framework (ATF), CSDM, ITSM, ITOM, HAM
1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
5d
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Director, IT Service Continuity
North Chicago, Illinois, United States
$161k-$305k/yr HybridFull Time
9+ YOEBachelor’s degree with 10+ years or master’s degree with 9+ years, extensive IT continuity or crisis management experience, ITSM/ITIL expertise, and complex team leadership.
IT Service Management (ITSM), ITIL, ServiceNow, Coupa, ProcessUnity, CL Digital, AI
2mo
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Production Reliability Engineer II
Scottsdale or San Francisco or Chicago or New York
$66k-$82k/yr HybridFull Time
2+ YOEBachelor's degree in CS/IS; 2-5 years in IT/DevOps; ITIL/ITSM knowledge; Agile; strong problem solving; ability to relate business needs to system capabilities.
ITIL, ITSM, Agile, Networking, Distributed Systems
2d
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Digital Grid Modernization Lead, Senior Manager
Houston or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Richmond or Rochester or Rosemont or Sacramento or Boston or St. Louis or Salt Lake City or San Antonio or San Diego or San Francisco or San Juan or Seattle or Spartanburg or Albany or Stamford or Atlanta or Toledo or Austin or Washington or Denver or Des Moines or Detroit or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Grand Rapids or Indianapolis or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Montpelier or Nashville or New Orleans or New York City or Oklahoma City or Philadelphia or Phoenix or Pittsburgh or Portland
$124k-$280k/yr OnsiteFull Time
6+ YOEBachelor's degree and 6+ years of experience required; advanced ITIL, ITSM, utility grid modernization, vendor management, systems thinking, and cross-functional leadership experience preferred.
ITIL, IT Service Management (ITSM)
1mo
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TECHNOLOGY ADVOCATE - IL
Chicago, Illinois, United States
OnsiteFull Time
Knowledge of AV systems, network connectivity, firmware/software updates, troubleshooting AV/remote participation technology, experience with laptops/projectors/microphones, and proficiency with Microsoft Office and ITSM.
Crestron DMC-E, Microsoft Office, ITSM
1mo
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Manager, Workplace Technology Services
Chicago, Illinois, United States
$85k-$120k/yr OnsiteFull Time
5+ YOE5+ years in IT service delivery or service desk management; experience managing distributed/global support teams, ITSM/ITIL, onboarding/offboarding and access governance, stakeholder and vendor management.
Freshservice, Workspace ONE, CrowdStrike, Microsoft 365, Azure Active Directory / Entra ID, ITIL
2mo
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ServiceNow Architect
Abbott Park, Illinois, United States
$113k-$227k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years IT experience, 4+ years ITSM/ITIL, strong ServiceNow architecture and governance expertise, hands-on ServiceNow administration/development, integrations and CMDB/CSDM knowledge.
ServiceNow, ServiceNow ITSM, CMDB, CSDM, web services, SOAP, MID Server, ITIL
1d
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IT Analyst - Experienced
Richmond or St. Louis or Cleveland or Philadelphia or Chicago or San Francisco or New York City or Kansas City or Boston or Atlanta or Minneapolis or Dallas
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience; 3–5 years in IT configuration management or analytics; ServiceNow and CMDB experience; ITSM knowledge; strong analytical, communication, documentation, and problem-solving skills.
ServiceNow, CMDB, Discovery, ITSM
1mo
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Executive Director, Infra Build & Run
Lake Forest, Illinois, United States
$135k-$251k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's (or equivalent),10+ years IT leadership with 5+ years leading enterprise infrastructure, experience with ITIL/ITSM/SIAM, managing MSPs, cloud and data center platforms (Azure preferred).
ITIL, SIAM, ITSM, Azure
2d
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TC ITS Service Management Analyst
Lakewood, Illinois, United States
$100k-$125k/yr OnsiteFull Time
3+ YOEBachelor's degree in computer science or information systems, or equivalent experience; 3+ years of experience; ServiceNow, ITSM/ITIL, reporting, troubleshooting, and communication skills; ITIL Foundations certification required.
ServiceNow, JavaScript, HTML, CSS, Microsoft Office, Microsoft Visio, ITIL, CMDB
2mo
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ServiceNow Architect
Abbott Park, Illinois, United States
$113k-$227k/yr OnsiteFull Time
8+ YOEBachelor's in Business/Computer Science, 8+ years IT experience, 4+ years ITSM/ITIL experience, strong ServiceNow architecture and governance expertise, hands-on ServiceNow admin/dev and integrations experience.
ServiceNow, ITSM, CMDB, Discovery, CSDM, SOAP, Web services, MID Server, ITIL
3w
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Service Desk Analyst III
Elk Grove Village, Illinois, United States
$60k-$70k/yr OnsiteFull Time
3+ YOE3+ years service desk experience preferred; technical desktop, networking, phone, and software troubleshooting; ITSM ticketing proficiency; associate degree in related field preferred; CompTIA certs desired.
Microsoft Windows 10/11, macOS, Active Directory, Entra ID, Microsoft 365 (o365), MFA/SSO, iOS, Android, Dell, VPN, RMM, EDM, MDM, TCP/IP, DNS, Chrome, Microsoft Teams, Zoom, ITSM, ITIL
1d
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Sr Director, Infrastructure and Network Services
Cook County or DuPage County or Will County or Lake County or Kane County or McHenry County
$160k-$241k/yr OnsiteFull Time
15+ YOE7+ MgmtBachelor's degree or equivalent IT education and experience, 15+ years of progressive infrastructure leadership, 7+ years managing leaders and vendors, portfolio ownership, cybersecurity, ITSM, and executive incident response expertise.
HPE, Microsoft Enterprise Agreement, Microsoft, Cisco, Meraki, VMware, ITSM, SOC, ERP, CAD
1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years IT support experience; strong ITSM/ITIL knowledge, Microsoft 365, Windows, and identity/access management; proven escalation handling, mentoring, service improvement, and stakeholder engagement skills.
ITSM, ITIL, Microsoft 365, Windows, identity/access
6d
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Director, Enterprise Solution Consultant
Chicago, Illinois, United States
RemoteFull Time
10+ YOERequires 10+ years in enterprise pre-sales consulting, customer success, or solution architecture; enterprise transformation experience; executive engagement; enterprise workflow, ITSM, architecture, and ServiceNow module expertise.
ServiceNow, ITSM, ITOM, CSM, FSM, GRC, CMDB, API
22h
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Deskside Support/Field Service Tech
Chicago, Illinois, United States
$64k-$73k/yr OnsiteFull Time
4+ YOERequires 4–8 years of trader, front-office, or financial services IT support experience; Windows/Mac troubleshooting, Active Directory, Citrix, Microsoft 365, networking, ITSM, and strong communication skills.
Windows, Mac, Active Directory, Citrix, Microsoft 365, TCP/IP, DNS, ServiceNow, Remedy, ITSM, ITIL
14h
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Deskside Support/Field Service Tech
Chicago, Illinois, United States
$64k-$73k/yr OnsiteFull Time
4+ YOERequires 4–8 years in trader, front-office, or financial services IT support; Windows/Mac troubleshooting; Active Directory, Citrix, Microsoft 365, networking, ITSM, communication, and problem-solving skills.
Windows, Mac, Active Directory, Citrix, Microsoft 365, TCP/IP, DNS, ServiceNow, Remedy, ITIL
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