83 itsm jobs at 54 companies in Michigan
2mo
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Service Desk Support Manager
Port Huron, Michigan, United States
OnsiteFull Time
7+ YOE7+ years IT operations; IT service desk management experience; ITSM/ITIL knowledge; IT asset management; strong leadership and communication.
IT Service Management (ITSM) tools, ITIL, IT Asset Management (ITAM), Remote access tools
3mo
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*ATLANTA, COLUMBUS, DETROIT, and PITTSBURGH Analyst, Support Systems (ServiceNow) – Information Technology (IT)
Atlanta or Columbus or Detroit or Pittsburgh
OnsiteFull Time
5+ YOEBachelor's in management, information systems, or related; 5+ years IT systems support experience; 2+ years supporting ServiceNow ITSM; familiarity with service management and process optimization.
ServiceNow, ServiceNow ITSM
2d
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Digital Grid Modernization Lead, Senior Manager
Houston or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Richmond or Rochester or Rosemont or Sacramento or Boston or St. Louis or Salt Lake City or San Antonio or San Diego or San Francisco or San Juan or Seattle or Spartanburg or Albany or Stamford or Atlanta or Toledo or Austin or Washington or Denver or Des Moines or Detroit or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Grand Rapids or Indianapolis or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Montpelier or Nashville or New Orleans or New York City or Oklahoma City or Philadelphia or Phoenix or Pittsburgh or Portland
$124k-$280k/yr OnsiteFull Time
6+ YOEBachelor's degree and 6+ years of experience required; advanced ITIL, ITSM, utility grid modernization, vendor management, systems thinking, and cross-functional leadership experience preferred.
ITIL, IT Service Management (ITSM)
6d
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BMS/OT Technology Support Specialist
Charlotte or Detroit or Indianapolis or Cleveland or Birmingham
$101k-$137k/yr RemoteFull Time
5+ YOEBachelor's degree or equivalent experience, 5+ years of BMS experience, Niagara Framework expertise, OT networking, patch and certificate management, ITSM governance, and U.S. work authorization.
Building Management System (BMS), Operational Technology (OT), Niagara Framework, JACE, JENEsys, VLAN, LAN, DHCP, DNS, VPN, ZTNA, Qualys, Tenable, Phosphorus.io, PKI, ServiceNow, ITSM, NIST SP 800-82, GICSP, CompTIA Security+, Siemens, Distech, Lynxspring, Microsoft Excel
1mo
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IT Services Cost & Delivery Analyst
Auburn Hills, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's degree, 5+ years in IT services/operations/consulting, strong English, Microsoft PowerPoint/Excel/Word proficiency, ITSM/ITIL and TBM knowledge preferred, vendor management experience.
Microsoft PowerPoint, Microsoft Excel, Microsoft Word, IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Technology Business Management (TBM)
2w
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Help Desk Analyst I
Detroit, Michigan, United States
$48k-$58k/yr OnsiteFull Time
Provide tier‑one IT support: monitor events, troubleshoot and repair desktops/tablets/mobiles, resolve or escalate incidents via ITSM, document solutions, and communicate with faculty, students, and staff.
ITSM, Internet Explorer, Chrome, Firefox, Safari
1w
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Process Analyst, Managed Services Delivery – Release Management (including UAT) and Transition to Support
Livonia, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's degree in healthcare or information technology plus 7+ years related experience, or equivalent. Requires 5+ years in IT operations, ITSM, release management, ServiceNow, process governance, compliance, or operations analysis.
ServiceNow, ITIL, Lean, Six Sigma, SDLC, Agile, COBIT, PMP, CISA, CRISC, CMDB, ITSM, SLA, KPI, RACI, SOP
3w
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Field service engineer (Desktop ,AV, Mobility )
Detroit, Michigan, United States
FieldFull Time
4+ YOE4-7 years onsite desktop support experience across office and factory environments; AV, mobility, printer and scanner support; Windows 11, SCCM, Nexthink, basic networking, ITSM processes.
SCCM, Nexthink, IT Shop, ITSM, Windows 11, Cisco VC, HP, Lexmark
3w
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Field service engineer
Detroit, Michigan, United States
FieldFull Time
4+ YOE4-7 years onsite desktop/field support across office and factory environments; experience with break/fix, deployments, printers, handheld scanners, A/V; strong Windows and basic networking troubleshooting; ITSM processes.
IT Shop, SCCM, Nexthink, ITSM, Windows
1mo
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Director, Enterprise Network And Communications
Grand Rapids, Michigan, United States
HybridFull Time
12+ YOE7+ MgmtBachelor's in CS/IT, 12+ years network/voice infrastructure experience, 7+ years senior leadership, expertise in routing/switching, SD-WAN, wireless, data center networking, AIOps, automation, cloud networking, UCaaS/VoIP, ITSM/ITIL.
AIOps, Ansible, Terraform, Azure, GCP, SASE, SSE, UCaaS, CCaaS, SIP, VoIP, ITSM, ITIL
3w
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Field service engineer
Detroit, Michigan, United States
OnsiteFull Time
4+ YOE4+ years onsite desktop support across office and factory environments; break/fix and deployment for laptops, rugged devices, printers, scanners, and A/V; use ITSM processes; SCCM, Nexthink, IT Shop experience; strong Windows and basic networking troubleshooting.
IT Shop, SCCM, Nexthink, ITSM, Windows, HP, Lexmark, WIFI
2w
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Technical Support Analyst I
Livonia, Michigan, United States
HybridFull Time
1+ YOEProvide end-user IT support, troubleshoot hardware/software, administer Active Directory and iSeries, use WebEx/TeamViewer, document via ITSM; bachelor's or equivalent experience and 1–2 years customer service experience; able to work 12:30pm–9pm shift.
Active Directory, iSeries, WebEx, Teamviewer, Outlook, Microsoft Teams, Multi-Factor Authentication, ITSM
1mo
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Sr. Technical Lead – CPQ
Mankato or Novi
$91k-$136k/yr OnsiteFull Time
5+ YOEUS work authorization required; Bachelor's in Information Technology plus 5 years CPQ functional support experience, or 9 years CPQ experience; available for flexible hours including nights/weekends; ~20% domestic and international travel; Cincom CPQ, Microsoft on-premises/Azure and DevOps experience, PLM/ERP integration and ITSM knowledge preferre...
Cincom CPQ, Microsoft Azure, DevOps, Enterprise PLM, ERP, ITSM, GenAI
3mo
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Manager of IT Support
Sterling Heights, Michigan, United States
HybridFull Time
7+ YOE3+ Mgmt7+ years IT experience; 3+ years leading IT support; ITSM tools; Jira and Microsoft 365 administration; ITIL certification; multi-site experience.
Jira, Microsoft 365
1w
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ServiceNow Platform Engineer
Columbus or Detroit or Charlotte or Dallas or Atlanta or Houston or Birmingham
OnsiteFull Time
5+ YOE5+ years application development/ServiceNow experience, ITSM knowledge, Bachelor's degree or equivalent experience, strong OOP, REST/JSON experience, platform administration and security skills.
ServiceNow, REST, JSONv2
2w
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Cisco Network Engineer with SD-WAN and Meraki(Onsite)
Battle Creek, Michigan, United States
$105k-$130k/yr OnsiteFull Time
10+ YOEBachelor's degree in a related field, 10–16 years listed experience, Cisco routing and switching, wireless, Meraki, SD-WAN, firewalls, troubleshooting, ITSM, and customer communication skills.
AWS, Cisco, Cisco Meraki, VeloCloud, Cisco Wireless, Cisco Catalyst, Cisco Nexus, VLAN, STP, HSRP, OSPF, EIGRP, BGP, SD-WAN, MPLS, VPN, IPsec, Cisco Fortinet, Check Point, DNS, DHCP, ServiceNow
3w
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Military Veteran - Tour of Duty Associate - Information Security Program Manager
Detroit, Michigan, United States
OnsiteFull Time
Recent military-affiliated candidate. Competency in information security and program management, experience with Azure DevOps/QuickBase, data analysis and ITSM tools, security frameworks, and preferred security certifications (CISA/CISSP).
Microsoft Azure DevOps Server (ADS), QuickBase, Excel, PowerBI, Tableau, ServiceNow, Azure DevOps (ADO)
2w
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System Enablement Specialist
Ann Arbor or Orlando
$80k-$90k/yr HybridFull Time
5+ YOE5+ years IT support/systems administration experience; bachelor\u0002s or equivalent; strong Microsoft 365, Active Directory/Azure AD, Windows, networking, Yardi, SQL, ITSM, and customer service skills.
Yardi Voyager, RentCafe, Chat IQ, SQL, Microsoft 365, Windows 10/11, Active Directory, Azure AD, Exchange Online, Intune, Microsoft Teams
1mo
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IT Senior System Administrator
Ann Arbor, Michigan, United States
OnsiteFull Time
5+ YOEMinimum 5 years systems administration experience; strong Windows Server, Microsoft 365, Microsoft Entra ID, Azure, Intune, networking, PowerShell, and ticketing/ITSM skills; US work authorization required.
Windows Server, Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, Microsoft Azure, Azure Monitor, AVD, Exchange Online, SharePoint Online, Teams, OneDrive, PowerShell, Forti, Jira Service Management, ServiceNow, Azure DevOps, GitHub, SIEM
3w
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IT Help Desk Agent
Novi, Michigan, United States
$23-$27/hr OnsiteFull Time
0+ YOEHigh school diploma required; 0–2 years help desk/technical support experience; Windows 11 and Active Directory knowledge; familiarity with networking, VPN, and ITSM ticketing systems; strong communication skills.
Windows 11, macOS, Active Directory, TCP/IP, DNS, DHCP, VPN, ServiceNow, Remedy, Jira Service Management, Zendesk, Microsoft 365, Exchange Online, Teams, SharePoint, TeamViewer, AnyDesk, SCCM
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