7 journey designer jobs at 7 companies in Plainfield, IL
1w
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AI Journey Operations Manager
Bellevue or Chicago or Toronto
$136k-$187k/yr HybridFull Time
7+ YOERequires 7+ years in B2B demand generation, revenue or sales operations, AI-enabled GTM workflows, qualification and routing design, funnel analytics, governance, and cross-functional leadership.
Qualified, Outreach, Salesforce, Marketo, Common Room, Clay, CRM
4d
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Service Design Senior Associate
Chicago or New York
$105k-$170k/yr OnsiteFull Time
3+ YOE3+ years of service design experience, including journey mapping, service blueprints, qualitative research, inclusive design, accessibility, iterative design, storytelling, and financial services expertise.
AI tooling
1mo
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Sr Manager, Service Management
Chicago, Illinois, United States
$153k-$191k/yr OnsiteFull Time
8+ YOEBachelor's degree required, 8+ years service design/UX or enterprise service management experience, expertise in journey mapping, multi-channel design, ServiceNow experience, strong communication and organization skills.
ServiceNow
1mo
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in SaaS Customer Success/CX/CS/Sales with 3+ years leadership; expertise in end-to-end journey design, design thinking, AI/LLM integration, analytics and executive governance.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
4d
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Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Senior Associate
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$77k-$202k/yr OnsiteFull Time
3+ YOEBachelor's degree required, 3+ years of experience, and expertise in customer analytics, journey analysis, segmentation, data management, experience design, and business process improvement.
2w
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Cloud Telephony Technician
Chicago, Illinois, United States
$45k/yr OnsiteFull Time
Experience implementing UCaaS or customer communications technologies, designing IVRs or customer journeys, using telephony platforms and CRM, and communicating technical solutions. Python or PowerShell preferred.
UCaaS, Microsoft Office, Python, PowerShell, Claude Code, Codex, CRM
2mo
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Customer Care AI Program Lead
Bolingbrook, Illinois, United States
$80k-$106k/yr HybridFull Time
5+ YOE5+ years in customer support/contact center operations, 2+ years with AI/automation or conversational platforms, experience prioritizing journeys for automation, designing KPIs and QA programs, working with product/engineering/operations and BPO partners, strong analytics and communication skills.
Gladly, Sierra, Ada, LivePerson, Dialogflow