3 journey designer jobs at 3 companies in Wheaton, IL
1mo
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Sr Manager, Service Management
Chicago, Illinois, United States
$153k-$191k/yr OnsiteFull Time
8+ YOEBachelor's degree required, 8+ years service design/UX or enterprise service management experience, expertise in journey mapping, multi-channel design, ServiceNow experience, strong communication and organization skills.
ServiceNow
4d
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Cloud Telephony Technician
Chicago, Illinois, United States
$45k/yr OnsiteFull Time
Experience implementing UCaaS or customer communications technologies, designing IVRs or customer journeys, using telephony platforms and CRM, and communicating technical solutions. Python or PowerShell preferred.
UCaaS, Microsoft Office, Python, PowerShell, Claude Code, Codex, CRM
1mo
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Customer Care AI Program Lead
Bolingbrook, Illinois, United States
$80k-$106k/yr HybridFull Time
5+ YOE5+ years in customer support/contact center operations, 2+ years with AI/automation or conversational platforms, experience prioritizing journeys for automation, designing KPIs and QA programs, working with product/engineering/operations and BPO partners, strong analytics and communication skills.
Gladly, Sierra, Ada, LivePerson, Dialogflow