48 journey manager jobs at 31 companies in Fairfax, CA
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End-to-End Journey Management, Principal
Oakland or California or Long Beach or El Dorado Hills or Lodi or Rancho Cordova or Redding or San Diego or Woodland Hills
$138k-$207k/yrHybridFull Time
Blue Shield of California: Nonprofit California health plan providing insurance coverage to individuals, families, employers, and public-program members.
10+ YOEBachelor's degree or equivalent experience, 10+ years of relevant experience, and 3+ years in customer journey mapping and management. Requires workshop facilitation, data analysis, executive communication, stakeholder influence, and cross-functional leadership.
Vice President, Customer Journey Product Tools & Data
San Francisco, California, United States
$262k-$458k/yrHybridFull Time
VisaNYSE: V: Global leader in digital payments and transaction technology.
8+ YOE12+ years with a bachelor’s (or 10+ with an advanced degree, or 8+ with a PhD); extensive enterprise product, platform, data, and transformation leadership experience; platform, CRM and CPQ experience; strong product and change leadership.
Canary Technologies: AI-powered hospitality software provider helping hotels and resorts manage guest experiences, operations, and revenue.
10+ YOE2+ Mgmt10+ years product management experience with 2–3 years at senior/director level in enterprise SaaS; strong technical depth, cross-functional leadership, customer engagement, and ability to tie product work to business metrics.
IntuitNASDAQ: INTU: A global financial technology platform powering prosperity.
5+ YOE5+ Mgmt5+ years leadership experience in services or SaaS, undergraduate degree, experience in service experience strategy, customer journey mapping, analytics, cross-functional leadership, and familiarity with payments advantageous.
Sony Interactive Entertainment: Global leader in interactive entertainment, hardware, and digital network services.
5+ YOE5+ years optimizing digital customer experiences; bachelor's degree or equivalent; experience with digital products, personalization technology, customer journey mapping, cross-functional Product and Engineering work, project leadership, data analysis, Excel, and PowerPoint.
Teal Health: Women’s health providing FDA-authorized at-home cervical cancer screening kits with virtual medical support nationwide.
5+ YOERequires 5–8+ years in lifecycle, CRM, retention, growth marketing, or journey optimization; experience building multi-channel programs, experimentation, analytics, personalized journeys, and regulated communications.
Chicago or New York or Santa Monica or Los Angeles or Palo Alto or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$155k-$225k/yrOnsiteFull Time
Cooley: Private law firm advising technology, life sciences and high-growth companies on deals, litigation, intellectual property and regulation.
7+ YOE2+ MgmtRequires 7+ years of applicable experience, including 2+ years of management experience, journey mapping, data storytelling, CRM and campaign technology expertise, and strong communication and organizational skills.
Kendo Brands: LVMH-owned beauty brand developer and wholesaler creating, manufacturing, and distributing founder-led cosmetics and skincare brands.
2+ YOE2+ years in CRM, lifecycle, or digital marketing; email and SMS expertise; CDP, segmentation, lifecycle journey, QA, reporting, collaboration, and project management skills.
Kendo Brands: LVMH-owned beauty brand developer and wholesaler creating, manufacturing, and distributing founder-led cosmetics and skincare brands.
2+ YOERequires 2+ years in CRM, lifecycle, or digital marketing; Email and SMS experience; CDP, segmentation, lifecycle journey familiarity; strong QA, analytics, collaboration, project management, and organizational skills.
EXL ServiceNASDAQ: EXLS: Global data analytics, AI, and digital operations solutions.
7+ YOERequires 7+ years in product, digital, funnel, growth, or customer journey analytics; SQL proficiency; Python or R knowledge; dashboarding, forecasting, root-cause analysis, communication, and stakeholder management skills.
Orlando or San Francisco or Boston or Chicago or London or New York City or Dublin or Ontario
OnsiteFull Time
Hornblower Group: Private maritime experiences and transportation serving tourists and commuters through cruises, tours, ferries, and marine services.
5+ YOE5+ years in marketing automation, 3+ years hands-on Salesforce Marketing Cloud, advanced HTML/CSS/SQL and AMPscript, campaign deliverability expertise, analytics and journey optimization.
Salesforce Marketing Cloud, Journey Builder, Automation Studio, Email Studio, Audience Builder, Data Extensions, Mobile Studio, Content Builder, HTML, CSS, SQL, AMPscript, API, Google Analytics, Tableau, Microsoft Power BI
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Herndon or Houston or Irvine or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$338k/yrHybridFull Time
AccentureNYSE: ACN: Global professional services delivering 360° value.
10+ YOERequires 10+ years in industrial consulting, digital, commercial, or technology strategy; transformation and complex B2B journey expertise; AI, data, platform integration, program leadership, and executive communication skills.
LyftNASDAQ: LYFT: Ridesharing and transportation-as-a-service mobility platform.
6+ YOE6+ years growth marketing experience, strong SQL skills, experimentation and prioritization experience, hands-on with AI tools, experience building automated CRM journeys, excellent communication and analytical skills.
OpenAI: AI research and deployment focused on beneficial AGI.
5+ YOE5+ years product/growth/consumer marketing experience; ability to translate insights into positioning, messaging, launches, lifecycle journeys, and measurable growth; strong cross-functional execution and clear writing.
Front Office Strategy Consulting - Sales Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yrOnsiteFull Time
PwC: Global professional services network providing audit, tax, and consulting services.
5+ YOEBachelor's degree and at least 5 years of experience. Requires customer experience strategy, journey analysis, CRM, analytics, coaching, strategic questioning, and sales strategy consulting skills.
The Bay Club Company: An active lifestyle and hospitality operating private clubs.
3+ YOE3+ years in email/lifecycle/CRM marketing with ownership of multi-touch campaigns; segmentation, journey design, automation, deliverability, A/B testing; directing and QA-ing AI agents; analytical and highly organized; Salesforce Marketing Cloud preferred.
Salesforce Marketing Cloud, Microsoft Word, Microsoft Excel
State Bar of California: Judicial-branch regulatory agency that licenses and disciplines California attorneys while protecting the public.
5+ YOE2+ MgmtBachelor's degree and 5+ years progressive experience (including 2+ at advanced journey level); program evaluation, data analysis, auditing, project management, confidentiality, strong writing and public speaking skills.
Sable: AI is a private software that builds real-time AI agents for customer demos, onboarding, and product interactions.
Own end-to-end deployments, scope projects, build and tune AI customer journeys, lead customer relationships, and work with engineering to spec and prioritize fixes.
Applications Analyst II – Epic Ambulatory & Community Connect - FT - Days - Ambulatory Tech Group @ MV
Mountain View, California, United States
$58-$87/hrOnsiteFull Time
El Camino Health: Nonprofit community healthcare system providing acute hospital, primary, specialty, and urgent care to Silicon Valley residents.
Journey-level applications analyst role focused on implementing, managing, and optimizing Epic clinical applications, integrations, interoperability, security, compliance, and system stability.