30 journey manager jobs at 23 companies in Massachusetts
3w
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Principal Journey Manager and Experience Researcher ( US / Canada, Remote)
Georgia or Vancouver or Toronto or Massachusetts
$117k-$211k/yr RemoteFull Time
Experienced researcher to lead journey management and discovery research, conduct qualitative and quantitative studies, synthesize insights, and influence cross-functional partners.
6d
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Senior Product Manager, Marketing Analytics Platforms
Arden Hills or Marlborough
$132k-$250k/yr HybridFull Time
8+ YOEBachelor's degree and 8+ years in product management, marketing technology, digital or marketing analytics, business intelligence, or related fields. Requires Adobe Customer Journey Analytics or comparable platform experience.
Adobe Customer Journey Analytics, Adobe Analytics, Adobe Experience Platform, Adobe Experience Cloud, Adobe Journey Optimizer, Real-Time CDP, Salesforce Marketing Cloud
2mo
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Manager, Insurance Product Innovation & Emerging Solutions
Arizona or California or Colorado or Florida or Georgia or Illinois or Massachusetts or Michigan or Nevada or New Jersey or New York or North Carolina or Ohio or Pennsylvania or Texas or Virginia or New York
$122k-$178k/yr RemoteFull Time
5+ YOEBachelor's degree, 5+ years in healthcare/health insurance/product management or corporate strategy, experience with product development, pilot programs, consumer journey mapping; willingness to travel up to 25%.
1w
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Senior Product Manager, Marketing Analytics Platforms
Marlborough or Arden Hills
$132k-$250k/yr HybridFull Time
8+ YOEBachelor's degree and 8+ years in product management, marketing technology, digital or marketing analytics, business intelligence, or related fields. Requires Adobe Customer Journey Analytics experience and strong governance, data, and stakeholder skills.
Adobe Customer Journey Analytics, Adobe Analytics, Adobe Experience Platform, Adobe Experience Cloud, Adobe Journey Optimizer, Real-Time CDP, Salesforce Marketing Cloud
1w
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Front Office Strategy Consulting - Sales Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and at least 5 years of experience required. Requires customer experience strategy, journey analysis, CRM, analytics, coaching, and strategic questioning skills.
Customer Relationship Management (CRM)
2d
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Business Project Manager, Customer Operations and Digital Strategy
Westwood or Manchester or Connecticut
$122k-$135k/yr HybridFull Time
5+ YOEBachelor’s degree in Business required; MBA preferred. Requires project management certification or coursework, 5+ years managing strategic projects, Waterfall and Agile expertise, process and customer journey mapping, and strong analytical communication skills.
Microsoft Teams, Microsoft SharePoint, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Jira
1mo
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Senior Manager, Global Partner Experience
Boston, Massachusetts, United States
$140k-$160k/yr OnsiteFull Time
5+ YOE5+ years in partner programs, channel strategy, enablement or operations; experience mapping partner journeys, aligning enablement to programs, using data to drive improvements, and cross-functional collaboration.
3w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
1mo
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Assistant Manager
Billerica, Massachusetts, United States
$20-$26/hr OnsiteFull Time
Visionworks: Retails prescription eyewear and provides professional vision care services.
1+ MgmtHS diploma/GED or equivalent; 1+ years supervisory experience; customer service and sales leadership; coaching and people management; ability to support store operations and patient/customer journey.
1mo
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Product Marketing Manager
Boston or Andover
$118k-$176k/yr HybridFull Time
4+ YOEBachelor's degree in marketing or related field, 4 years product or B2B marketing experience, strong copywriting, competitive analysis, customer journey mapping, project management, and data-driven decision making.
Figma, Adobe Photoshop, Adobe Creative Cloud, InDesign, Premiere Pro, Canva, Synthesia, Microsoft Copilot, Anyword
2mo
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Product Lead, Client Digital Experience
Chicago or Boston
$165k-$288k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent experience; 10+ years in product management/digital experience (financial services preferred); experience with end-to-end digital journeys, Agile/Scrum/Kanban, vendor management, cloud and service-oriented architectures.
Agile, Scrum, Kanban, Lean Startup, Design Thinking, Service Oriented Architecture, Cloud-based platforms
3w
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Email Marketing Manager
Orlando or San Francisco or Boston or Chicago or London or New York City or Dublin or Ontario
OnsiteFull Time
5+ YOE5+ years in marketing automation, 3+ years hands-on Salesforce Marketing Cloud, advanced HTML/CSS/SQL and AMPscript, campaign deliverability expertise, analytics and journey optimization.
Salesforce Marketing Cloud, Journey Builder, Automation Studio, Email Studio, Audience Builder, Data Extensions, Mobile Studio, Content Builder, HTML, CSS, SQL, AMPscript, API, Google Analytics, Tableau, Microsoft Power BI
1mo
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Associate Marketing Manager, Email and Digital Channels
Boston or Portsmouth or Alpharetta or New York City or Avon
$97k-$138k/yr OnsiteFull Time
5+ YOEOwnership of email channel, Salesforce Marketing Cloud expertise, HTML/CSS for email coding, A/B testing, journey building, analytics, 5+ years marketing experience, BA preferred.
Salesforce Marketing Cloud, HTML, CSS, Web CMS, DAM
1mo
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Salesforce Marketing Cloud Manager
Boston, Massachusetts, United States
$122k-$170k/yr OnsiteFull Time
5+ YOE5+ years with Salesforce Marketing Cloud, strong AMPscript/SQL/SSJS/API skills, experience with Journey Builder/Mobile Studio, product ownership experience, Bachelor's degree, Jira experience, leadership and regulatory knowledge (CAN-SPAM, TCPA).
Salesforce Marketing Cloud, Journey Builder, Mobile Studio, Cloud Pages, AMPscript, SSJS, SQL, APIs, Einstein Recommendations, Jira, Salesforce Data Cloud, Agentforce
1d
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Director of CX Strategy and Portfolio Management
Waltham, Massachusetts, United States
OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years of leadership experience in product, portfolio/program management, or customer strategy; expertise in Agile, journey mapping, governance, roadmapping, organizational change, analytics, and cross-functional leadership.
Salesforce, Agile, ADKAR
1mo
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Senior Director of Account Management, Financial Services (Strategics)
Chicago or Boston or New York City or United States
$200k-$250k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in sales/account management/client success,5+ years people management,2+ years managing managers,ability to operationalize customer journeys and communicate complex issues simply.
2w
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Sr. Director, Membership Recruitment & Growth
Washington or Arkansas or Connecticut or Delaware or Florida or Georgia or Idaho or Illinois or Iowa or Kansas or Kentucky or Massachusetts or Maine or Michigan or Minnesota or Montana or New Hampshire or New Mexico or New York or North Carolina or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Utah or Vermont or Wisconsin or Wyoming
$123k-$135k/yr RemoteFull Time
10+ YOEBachelor's degree and 10+ years in membership growth/recruitment or marketing, experience managing teams, fluency in Fonteva and recruitment journey design, strong analytics, segmentation, and outreach skills.
Fonteva, Salesforce
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
1mo
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Veterinarian, Lead
Saugus, Massachusetts, United States
OnsiteFull Time
Licensed veterinarian (DVM) for small animal general practice with leadership ability; clinical autonomy, mentorship, and commitment to high-quality medicine. Relocation and sign-on bonuses available.
Journey
3w
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Associate Director of Respiratory Provider Experience
Cambridge, Massachusetts, United States
$149k-$215k/yr OnsiteFull Time
7+ YOE7+ years in HCP marketing/commercial operations or field enablement in pharma/biotech/medical device; experience with provider journey mapping, cross-functional collaboration, analytics, and agile pod leadership.
Veeva, Turing
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