25 journey manager jobs at 21 companies in Vienna, VA
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1mo
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Sr. Manager, Member Experience (51691)
Washington, District of Columbia, United States
$82k-$137k/yr RemoteFull Time
7+ YOE7+ years in UX/CX, service or experience design, or related fields; experience with mixed-methods research, VoC, journey mapping, prototyping, and cross-functional influence.
Miro, Microsoft Office, Canva
2w
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Clinician - Journey Project (LGSW)
Washington, District of Columbia, United States
$65k-$69k/yr HybridFull Time
1+ YOEMaster's degree required, LGSW (DC) and BLS required, 1+ years providing mental health interventions with trauma-informed care, EHR and MS Office proficiency.
Electronic Health Records (EHR), Microsoft Word, Microsoft Excel, Microsoft Outlook
3w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
2w
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Digital Engagement Manager
Washington, District of Columbia, United States
$85k-$90k/yr RemoteFull Time
5+ YOERequires 5+ years in email, lifecycle, marketing automation, or digital communications; automated journey and campaign experience; strong copywriting, analytics, project management, HTML, deliverability, and privacy compliance skills.
Salesforce Marketing Cloud Account Engagement (Pardot), Salesforce Marketing Cloud, Salesforce, Fonteva, SMS, HTML, CAN-SPAM, GDPR
1mo
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Assistant Manager
Lanham, Maryland, United States
$18-$24/hr OnsiteFull Time
Visionworks: Retails prescription eyewear and provides professional vision care services.
1+ MgmtHS diploma/GED required; minimum 1 year supervisory experience (1-5 years preferred); responsible for store sales, staff supervision, appointment coordination, and delivering customer-focused patient journeys.
3w
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Sr. Manager, Employee Platforms
Dallas or Austin or Denver or Charlotte or Ashburn or New York
$115k-$135k/yr HybridFull Time
5+ YOEOracle HCM Cloud subject matter expert, Bachelor's degree, 5+ years enterprise HR systems experience, technical background (Java, PL/SQL, Web Services), integration and data migration experience, strong stakeholder and leadership skills.
Oracle HCM Cloud, Oracle Recruiting Cloud, Journeys, Position Management, Java, PL/SQL, Web Services
1w
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Senior Manager, Nonprofit Member Experience
Alexandria or Colorado or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Minnesota or Nebraska or Nevada or North Carolina or Ohio or Oregon or Pennsylvania or Tennessee or Texas or Virginia or Washington or West Virginia
$70k-$75k/yr HybridFull Time
7+ YOERequires 7 years in marketing, communications, customer experience, member success, nonprofit programs, or related work; journey ownership, analytics, cross-functional influence, and strong writing skills.
Salesforce, CRM, NPS, CSAT
3w
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Lead Data Engineer (Journey Builder, Email Studio, Automation Studio)
McLean or Plano or Chicago
$179k-$225k/yr OnsiteFull Time
4+ YOEBachelor's degree, 4+ years of application development, 2+ years in big data and cloud computing, plus programming, database, data warehousing, and Agile engineering experience.
Java, Scala, Python, Go, RDBMS, NoSQL, Redshift, Snowflake, Salesforce Marketing Cloud, Journey Builder, Email Studio, Automation Studio, SQL, TypeScript, AWS, Microsoft Azure, Google Cloud, Mongo, Cassandra, UNIX, Linux, Agile, AI
3w
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Customer Insights Lead
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
2w
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Sr. Director, Membership Recruitment & Growth
Washington or Arkansas or Connecticut or Delaware or Florida or Georgia or Idaho or Illinois or Iowa or Kansas or Kentucky or Massachusetts or Maine or Michigan or Minnesota or Montana or New Hampshire or New Mexico or New York or North Carolina or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Utah or Vermont or Wisconsin or Wyoming
$123k-$135k/yr RemoteFull Time
10+ YOEBachelor's degree and 10+ years in membership growth/recruitment or marketing, experience managing teams, fluency in Fonteva and recruitment journey design, strong analytics, segmentation, and outreach skills.
Fonteva, Salesforce
2w
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Senior Service Designer
McLean, Virginia, United States
$120k-$180k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in human-centered/service design, 5+ years managing design teams; experience with research, journey maps, service blueprints, and integrating design into Agile delivery.
Sketch, Mural, Figma, InVision, Adobe Creative Suite
1mo
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Chief Building Engineer
Fairfax, Virginia, United States
$77k-$135k/yr OnsiteFull Time
4+ YOE2+ MgmtOversee multi-building operations, supervise trades staff, manage preventive maintenance and budgets; HS diploma or equivalent plus vocational/apprentice training or journey-level experience; valid driver's license and background checks required.
Computerized Maintenance Management System (CMMS)
1mo
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Building & Grounds Maintenance Superintendent (15169, Grade 22)
Largo, Maryland, United States
$55k-$97k/yr OnsiteFull Time
5+ YOE1+ MgmtHigh school/GED and trade school in a building trade, 5+ years related trades experience (including 4 years journey level and 1 year lead), journey-level trade licenses or equivalent, valid driver's license, ability to lift up to 100 lbs, work at heights, CPR/AED/First Aid, and competency with work-order tracking systems.
1w
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Government Assistance Eligibility Supervisor, Grade N24
Silver Spring or Rockville
$82k-$132k/yr HybridFull Time
3+ YOEBachelor's degree and three years of journey-level financial assistance program delivery or equivalent experience. Supervisory, case review, income support, and eligibility system experience preferred.
Eligibility & Enrollment System (E&E), State Verification & Exchange System (SVES), Medicaid Management Information System (MMIS)
2d
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Maintenance Mechanic Assistant Supervisor
Washington, District of Columbia, United States
$45-$53/hr OnsiteFull Time
Requires supervisory trade maintenance experience, journey-level air conditioning, electrical, plumbing, and general maintenance skills, blueprint and manual interpretation, OSHA safety knowledge, and U.S. citizenship.
blueprints, drawings, schematics, operator manuals, Microsoft Excel
2d
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Supervisor – Facilities Maintenance
Alexandria, Virginia, United States
OnsiteFull Time
5+ YOE2+ MgmtHigh school diploma/GED, 5+ years of journey-level carpentry, 2 years of supervisory experience in building construction, flexible schedule, computer literacy, and CMMS experience required or preferred.
Computerized Maintenance Management System (CMMS), Occupational Safety and Health Administration (OSHA) 10, Personal Digital Assistant (PDA)
6d
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Distribution Overhead Foreman Upper Marlboro, NC
Upper Marlboro, Maryland, United States
$58-$63/hr FieldFull Time
5+ YOERequires 5+ years as a journey-level distribution lineman, high school diploma or equivalent, driver's license, acceptable driving record, travel flexibility, and ability to lift over 50 pounds.
PPE, phasing sticks, load bust tool
1w
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MarTech Technology Strategist
Basking Ridge or Alpharetta or Irving or Ashburn or Temple Terrace or Cary or New York City
$121k-$231k/yr HybridFull Time
6+ YOEBachelor’s degree or 4+ years’ experience; 6+ years in MarTech architecture and engineering; 3+ years building Adobe real-time journeys, schemas, identity resolution, and profiles; Agile pod leadership.
Adobe Experience Platform, RTCDP, AJO, XDM, Identity Service, Profile Service, Destination connectors, AI, ML, Agile
2mo
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Senior Director, Lifecycle Marketing
New York City or Bethesda
$195k-$315k/yr HybridFull Time
10+ YOE10+ years in lifecycle/CRM/retention marketing, expertise in segmentation, personalization, journey orchestration, experience with Salesforce/Adobe/Braze/Iterable, strong analytics and cross-functional leadership; Bachelor’s required, MBA preferred.
Salesforce, Adobe, Braze, Iterable
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