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35 managed services support engineer jobs at 26 companies in Berkeley, CA

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Technical Support Engineer, Thermal & HVAC
San Jose, California, United States
$110k-$135k/yr OnsiteFull Time
Supermicro
SupermicroNASDAQ: SMCI: Designs and manufactures high-performance server and storage solutions.
5+ YOE5+ years technical support/field service experience with HVAC/liquid cooling or thermal solutions preferred; bachelor\u0002s in engineering or equivalent; strong troubleshooting, deployment, project management, communication skills; willing to travel up to 40%.
DCBBS
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3w
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Dedicated Support Engineer
New York City or Seattle or San Francisco or Little Rock
$93k-$141k/yr HybridFull Time
LiveRamp
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
2+ YOE2–5 years in ad tech/marketing or software support; strong customer communication; SQL familiarity; bachelor's in CS/engineering/math or equivalent experience; able to manage ticket queues and improve customer outcomes.
SQL
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1w
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Manager, Technical Support Engineer
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
CoreWeave
CoreWeaveNASDAQ: CRWV: Cloud platform providing GPU-accelerated infrastructure for AI workloads.
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
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Content Services Solutions Engineer
New York City or San Francisco or San Juan or San Diego or Salt Lake City or RTP or Rochester or Remote, United States or Tampa or New York or Princeton or Pittsburgh or Portland or Phoenix or Philadelphia or New York City or Nashville or Minneapolis or Milwaukee or Miami or Los Angeles or Denver or Dallas or Corvallis or Columbus or Chicago or Charlotte or Boston or Austin or Atlanta
$90k-$120k/yr HybridFull Time
TransPerfect
TransPerfect: Provides global language services and localization technology solutions.
1+ YOEBachelor's degree; 1-3 years software support/configuration; content management and data analysis; strong communication; MS Office; web conferencing tools; English fluency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, WebEx, GoToMeeting
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Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers, program management, field service operations, service logistics, and customer-facing incident management.
Salesforce/SFDC
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Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers with program management expertise, experience with field service operations, hardware deployment, and spares/logistics.
Salesforce/SFDC
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Manager, Support Engineering
New York or San Francisco or Buenos Aires or London
$150k-$220k/yr OnsiteFull Time
Profound
Profound: Analytics platform for brand visibility in AI-generated search results.
5+ YOE2+ Mgmt5+ years in technical support/customer engineering with 2+ years managing engineers; experience building support at high-growth SaaS/AI companies; hands-on troubleshooting of integrations and on-call/24/7 coverage design.
Cloudflare, Vercel, WordPress, Sanity, Contentful, Slack
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4d
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Support Operations Manager
San Francisco, California, United States
$279k-$310k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years leading support operations with vendor management, automation, service governance, data-driven metrics, and partnering with engineering to operationalize AI across support.
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Senior Manager, Premium Services
Palo Alto or New York City or Toronto or Austin or Vancouver or Sydney or Gurugram or Tel Aviv or Dublin or Buenos Aires
$140k-$275k/yr HybridFull Time
MongoDB
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
8+ YOE8+ Mgmt8+ years managing technical support/customer-facing engineering teams; strong operational excellence, people development, and technical troubleshooting across database and distributed systems; project leadership and KPI-driven decision-making.
MongoDB, MongoDB Atlas, Tableau, AWS, Google Cloud, Microsoft Azure
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Product Support Inspection Specialist
San Leandro, California, United States
$36-$42/hr OnsiteFull Time
Peterson Holding
Peterson Holding: Sells Caterpillar equipment and construction technology solutions.
3+ YOEExperience in heavy equipment or automotive service; Excel skills; strong time management; customer service; translate inspection data; CAT Inspect familiarity preferred.
Microsoft Excel, Cat Inspect
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Senior Software Engineer, Snowpark Container Service
Bellevue or Menlo Park
$200k-$288k/yr OnsiteFull Time
Snowflake
SnowflakeNYSE: SNOW: Cloud-based platform for data storage, processing, and analytics.
7+ YOE7+ years building large-scale distributed systems; strong CS fundamentals; hands-on Java, C++, or Go; experience with Kubernetes, OCI, and multi-cloud (AWS/Azure/GCP); ability to operate and support production services.
Snowpark, Kubernetes, OCI, AWS, Azure, GCP, Java, C++, Go
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Manager, Technical Support Engineering
Livingston or New York City or Sunnyvale or San Francisco or Bellevue or Dallas
$165k-$242k/yr OnsiteFull Time
CoreWeave
CoreWeaveNASDAQ: CRWV: Specialized cloud infrastructure provider for high-performance AI workloads.
4+ YOE4+ Mgmt4+ years managing technical support or field engineering teams, hands-on technical background, experience in SaaS/AI/ML, data-driven management, strong cross-functional communication, familiarity with cloud infrastructure and ML tooling.
Weights & Biases, AWS, GCP, Azure, Kubernetes, Python, PyTorch, TensorFlow, JAX
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Manager, Worldwide Support
Mexico or San Jose or Durham or Mexico City or Bangalore or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
HybridFull Time
Nutanix
NutanixNASDAQ: NTNX: Sells cloud software and hyperconverged infrastructure for enterprises.
2+ YOE3+ Mgmt3+ years management in a technical environment, 2+ years as a technical engineer, BS in Computer Information Systems or equivalent, strong leadership, account/project management, scheduling, and advanced written/verbal communication (English).
Virtual Call Center, Salesforce
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Associate Manager, Field Services (West)
Denver or Phoenix or Tucson or Anaheim or Huntington Beach or Los Angeles or Sacramento or San Diego or San Francisco or San Jose or Valencia or Las Vegas or Reno or Spokane or Seattle
$85k-$162k/yr FieldFull Time
Boston Scientific
Boston ScientificNYSE: BSX: Developer and manufacturer of innovative medical devices and therapies.
5+ YOE1+ MgmtAssociate degree in engineering/STEM,5+ years field service/technical support experience,1+ year leadership experience,valid driver’s license and reliable vehicle,ability to travel up to 75%.
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Director, Support & Field Service
Fremont, California, United States
$180k-$210k/yr OnsiteFull Time
Zerova Technologies
Zerova Technologies: Designs and manufactures electric vehicle charging solutions and hardware.
5+ YOESenior-level leader in field service/technical support; manages technicians/field engineers; EV charging systems experience; vendor mgmt; cloud service platforms.
Cloud-based service management platform, AC Level 2 charging, DC fast charging
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2mo
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Sr. Manager, Networking Service Support
Santa Clara or Dallas
$153k-$215k/yr OnsiteFull Time
Coherent
CoherentNYSE: COHR: Manufactures lasers, engineered materials, and optical networking components.
5+ YOEMinimum 5 years in networking/communications; BS/MS in engineering/sciences/photonics; MBA a bonus.
Networking systems, Field service management, Logistics
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IT Manager - IT Field Support Services - Promotional
San Jose, California, United States
$201k-$244k/yr OnsiteFull Time
County of Santa Clara
County of Santa Clara: Provides public services and healthcare to Santa Clara County residents.
7+ YOE2+ MgmtBachelor’s in CS/IT/Engineering/Business (or equivalent) and 7+ years IT/business experience (2+ years technical leadership/supervisory) OR equivalent experience; ability to manage IT services, budgets, SLAs, and teams; valid California driver authorization for travel.
PeopleSoft HCM 9.2, PeopleCode, Kronos, AWS, Azure, GCP, VMWare, ArcGIS Desktop, ArcGIS Pro, Jupyter Notebook, Microsoft Power BI, Python, AIX, Linux, Windows 10, Windows 11, Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022, VM Ware, GitHub, Jira, Visual Studio, Microsoft .NET, HTML, CSS, Javascript, MS SQL Server, Oracle, Microsoft PowerShell, SQL, Hadoop, Tableau, SAS, Epic EMR, Microsoft SharePoint, Microsoft Office 2016, Microsoft Office 365, MS Exchange, MS Visio, MS Project Web App, MS PowerPoint, MS Access, SSRS, SSIS, MS SQL server Management Studios, Power BI, Veeam, SolarWinds, Tomcat, Apache, JBoss, Citrix Virtual Desktops, Citrix Virtual Applications, F5 (Load Balancer)
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VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Salesforce
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Recruiter - Facilities & Support Services (Remote) (1549541)
Ohio or Washington or Maryland or Florida or Los Angeles or San Francisco or New York City
$90k-$100k/yr RemoteFull Time
Compass Group
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
5+ YOEBachelor's preferred,5+ years full-cycle recruiting for professional/management roles,experience hiring facilities/engineering/maintenance talent,CRM sourcing (HireEZ),data-driven recruiting and strong communication.
HireEZ
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Senior Manager, End User Services – North America
Fremont or North America
$180k-$195k/yr HybridFull Time
Nextpower
NextpowerNasdaq: NXT: Provides integrated solar tracker and energy technology solutions.
10+ YOE5+ MgmtBachelor's in IT/CS/Engineering or equivalent; 10+ years in end-user computing or IT operations; 5+ years leading support teams; deep hands-on experience with Microsoft 365, Entra ID/Active Directory, Intune, NinjaOne, Okta, collaboration platforms, and PowerShell.
Microsoft 365, Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft OneDrive, Microsoft Teams, Microsoft Entra ID, Microsoft Azure AD, Microsoft Active Directory, Microsoft Intune, NinjaOne, NinjaOne RMM, Okta, Zoom, Zoom Rooms, Teams Rooms, Box Enterprise, Windows, macOS, PowerShell, ITSM, ServiceNow, Jamf, Druva, Audio Visual (AV)
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