18 managed services support engineer jobs at 15 companies in Everett, MA
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Field Services Engineer
South Ashburnham, Massachusetts, United States
$62k-$75k/yrFieldFull Time
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
4+ YOEField service support in manufacturing, ITIL/SLA, incident/escallation management, IMAC, smart-hands, networks/servers, OT security, ServiceNow, asset/stock management, vendor and team leadership.
Boston or Seattle or Bengaluru or California or Florida or Oregon or Texas or India
HybridFull Time
AtScale: Provides a universal semantic layer platform for data and AI.
Experience troubleshooting cloud data platforms, SQL querying, enterprise system debugging, strong communication, and customer case management; ability to work East Coast hours.
California or Boston or Florida or Oregon or Seattle or Texas or India or Bengaluru
RemoteFull Time
AtScale: Provides a universal semantic layer platform for data and AI.
Experience troubleshooting cloud data platforms (Snowflake, Databricks, BigQuery), SQL querying, log analysis, case management, strong communication, and ability to work East Coast (ET) hours.
Humanoid: Developing commercial humanoid robots for industrial applications.
2+ YOE2+ years IT support experience, hands-on with Windows/macOS/Linux endpoints, MDM/endpoint management, AV/meeting room systems, basic networking, IT procurement and asset management, Jira Service Management experience, Google Workspace familiarity.
Windows, macOS, Linux (Ubuntu), JumpCloud, Jira Assets, Google Meet, Zoom Rooms, Microsoft Teams, Jira Service Management, ServiceNow, Freshdesk, Google Workspace
York or Princeton or Pittsburgh or Portland or Ohio or Arizona or Texas or Washington or Chicago or Philadelphia or Miami or Atlanta or Boston
$85k/yrOnsiteFull Time
TransPerfect: Providing global translation, localization, and language technology solutions.
1+ YOEBachelor’s degree; 1-3 years software support and configuration; content management and data analysis; strong English communication; MS Office; web conferencing tools.
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, WebEx, GoToMeeting, XSL, XSLT, HTML, CSS, DITA, DocBook, S1000D, MIL-STD, FrameMaker, InDesign, Oxygen, XMetaL, ArbortextEditor
New York City or San Francisco or San Juan or San Diego or Salt Lake City or RTP or Rochester or Remote, United States or Tampa or New York or Princeton or Pittsburgh or Portland or Phoenix or Philadelphia or New York City or Nashville or Minneapolis or Milwaukee or Miami or Los Angeles or Denver or Dallas or Corvallis or Columbus or Chicago or Charlotte or Boston or Austin or Atlanta
$90k-$120k/yrHybridFull Time
TransPerfect: Provides global language services and localization technology solutions.
1+ YOEBachelor's degree; 1-3 years software support/configuration; content management and data analysis; strong communication; MS Office; web conferencing tools; English fluency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, WebEx, GoToMeeting
WECTEC Staffing Services: Provides technical staffing and contingent labor for energy industries.
3+ YOE3+ years in distribution/utility customer interactions, engineering project support; Electric Power Technology Certification; Bachelor’s degree in related field or HS diploma with extensive experience.
Black Kite: AI-native platform for third-party cyber risk management.
5+ YOE5+ years in IT operations/service delivery with hands-on frontline support, vendor and contract management, identity/MDM and Microsoft 365 administration, ITSM, and automation instincts.
Claude Enterprise, ChatGPT Enterprise, JumpCloud, Slack, Zoom, Asana, Neat, Microsoft 365, Suptask, n8n, Python, PowerShell
Head of Global Application Production Services, VP III
Boston or Quincy
$120k-$218k/yrOnsiteFull Time
State StreetNYSE: STT: Provides investment servicing and management to institutional investors.
12+ YOE7+ MgmtBachelor's degree and 12+ years software engineering and global support experience; 7+ years managing global teams; deep knowledge of production support, incident management, DevOps and CI/CD.
Manage 10-15 customer service engineers, drive regional service performance and SLA compliance, use service management systems and metrics, coach and develop staff, and travel up to 50% to support regional operations.
JLLNYSE: JLL: Global commercial real estate and investment management services.
15+ YOEBachelor's in Engineering or equivalent, 15+ years in engineering/IFM/technical services or workplace solutions, proven people leadership and client-facing sales support, ability to travel up to 50%, authorized to work in the U.S.
Senior Manager Software Engineering, DET Public Sector
Indianapolis or Burlington or McLean
$173k-$260k/yrHybridFull Time
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
8+ YOE4+ Mgmt8+ years in digital support or portal product management; 4+ years of people management; experience with Salesforce Experience Cloud/Service Cloud and Zendesk; Agile/Scrum; data privacy (GDPR/CCPA); vendor management; strong leadership and collaboration.
Salesforce Experience Cloud, Salesforce Service Cloud, Zendesk, Mulesoft, Heroku, Google Analytics, Amplitude, Coveo, Salesforce Knowledge, Salesforce CMS
BICO GroupNasdaq Stockholm: BICO: Develops laboratory automation and bioconvergence technologies for life sciences.
1+ YOECoordinate service between customers, field engineers, and global teams; manage service requests, create quotations, schedule service and parts logistics; 1–3 years service coordination or technical support experience preferred.
IT Design Leads, Patient Support Program (Boston, Massachusetts, US, 02210)
Boston or Burlington or United States
$132k-$155k/yrRemoteFull Time
MerckXETRA: MRK: A science and technology providing healthcare, life science, and electronics solutions.
2+ YOE2+ MgmtMaster's in CS/IS/Engineering plus 2 years IT experience; expertise in Salesforce Service Cloud and Marketing Cloud, HPALM, Copado, Gearset, Dell Boomi, MuleSoft, PSP ecosystems, GxP experience, and leadership in global technology initiatives.
Ahold Delhaize USAEuronext Amsterdam: AD: Provider of operational support for omnichannel grocery retail brands.
10+ YOE5+ MgmtBachelor's in CS/IT/Engineering or equivalent, 10+ years supporting enterprise databases, 5+ years leadership, advanced expertise with Oracle, Microsoft SQL Server, PostgreSQL, MySQL and cloud DBs, strong security/compliance and service delivery experience.
Oracle, Microsoft SQL Server, PostgreSQL, MySQL, Azure, AWS, Rubrik, Datadog, SolarWinds, Rapid7, Microsoft Defender, ITIL
2+ YOEBachelor's in CS/engineering or equivalent,2 years customer-facing experience,cloud operations or technical support experience,EMR not required,experience in cloud consulting and stakeholder engagement.
5+ YOEBachelor's in computer science/engineering or equivalent,5+ years customer-facing experience driving technical implementations,experience with cloud operations/support/migrations,and strong communication and problem-solving skills.