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32 managed services support engineer jobs at 22 companies in Frederick, MD

1w
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Principal Support Engineer and Technical Trainer
Columbia, Maryland, United States
OnsiteFull Time
Mettler-Toledo
Mettler-ToledoNYSE: MTD: Manufacturing precision instruments for laboratory and industrial applications.
5+ YOEBachelor's degree in engineering/chemistry/physics or equivalent,5+ years field service technical support,training experience,knowledge of IR/optics/lasers/HPLC/GC/Mass Spectrometry,ATEX/IECEx,project management,and troubleshooting electronic/electrical/mechanical systems.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, InfoPath
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3w
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
Cellebrite
CellebriteNASDAQ: CLBT: Provider of digital forensic and investigative intelligence software solutions.
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
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1mo
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Specialized Infrastructure Services - ISSO Support Systems Engineer
Laurel or Jessup
$176k-$282k/yr OnsiteFull Time
Peraton
Peraton: National security and mission-critical government technology services provider.
15+ YOEProvide ISSO support for information systems: maintain ATO, manage POA&Ms, vulnerability and account management, develop SSPs, perform security assessments, use XACTA; TS/SCI with polygraph and DoD8570 IAT Level 2+ required; ~15 years systems engineering experience.
XACTA, Risk Management Framework (RMF), SECONOPs
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3mo
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Content Services Solution Engineer
York or Princeton or Pittsburgh or Portland or Ohio or Arizona or Texas or Washington or Chicago or Philadelphia or Miami or Atlanta or Boston
$85k/yr OnsiteFull Time
TransPerfect
TransPerfect: Providing global translation, localization, and language technology solutions.
1+ YOEBachelor’s degree; 1-3 years software support and configuration; content management and data analysis; strong English communication; MS Office; web conferencing tools.
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, WebEx, GoToMeeting, XSL, XSLT, HTML, CSS, DITA, DocBook, S1000D, MIL-STD, FrameMaker, InDesign, Oxygen, XMetaL, ArbortextEditor
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4d
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Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)
Washington, District of Columbia, United States
$95k-$102k/yr OnsiteFull Time
Concept Solutions: Provides IT systems and engineering for federal government agencies.
5+ YOEBachelor's degree,5+ years in configuration/change management or related IT discipline,Tier 3 executive support experience,advanced Microsoft 365 troubleshooting,PowerShell and ServiceNow experience,FAA suitability clearance required.
Exchange Online, Outlook Web Access (OWA), Microsoft Teams, Microsoft 365, Planner, Whiteboard, Power Platform, Google Gemini, Google NotebookLM, PowerShell, MFCMAPI, ServiceNow, Power BI, Power Apps, Power Automate, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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1mo
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Cloud Developer and Customer Support Engineer
McLean, Virginia, United States
$87k-$198k/yr HybridFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Consulting and technology services for government and commercial clients
3+ YOE3+ years Python with AWS/Azure; 2+ years in customer-facing support; Linux/Windows; IaC; cloud services evaluation; incident management; Bachelor's; AWS Solutions Architect or DevOps cert.
AWS, Azure, GCP, Python, Git, Terraform, CloudFormation, Jira, ServiceNow, Zendesk, Linux, Windows
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1mo
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Cloud Developer and Customer Support Engineer
McLean, Virginia, United States
$87k-$198k/yr OnsiteFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Provides technology and management consulting services to diverse organizations.
3+ YOE3+ years Python; AWS/Azure experience; 2+ years in customer-facing tech support; IaC/automation; cloud service evaluation; incident management; Bachelor's degree; AWS Solutions Architect or DevOps Certification.
Python, AWS, Azure, Git, Linux, Windows, Terraform, CloudFormation, Jira, ServiceNow
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1w
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Cybersecurity Operations Engineer I - Managed Service Provider (Hybrid)
Reston, Virginia, United States
$80k-$95k/yr HybridFull Time
ISI Enterprises
ISI Enterprises: Cybersecurity compliance and managed services for defense contractors.
2+ YOEU.S. citizen eligible for government clearance, bachelor\u0002s or equivalent, 2+ years cybersecurity/MSP experience, experience deploying and supporting Microsoft security, EDR, SIEM/SOAR, cloud and vulnerability management, strong troubleshooting and communication skills.
Microsoft Defender, Microsoft Sentinel, CrowdStrike, HaloPSA, Azure, SIEM/SOAR
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3d
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Engineering Support Associate
Arlington, Virginia, United States
$56k-$101k/yr OnsiteFull Time
Arlington County
Arlington County: Provides essential public services and infrastructure to Arlington residents.
High school diploma or GED and experience in engineering support, construction management, lab testing, customer service in trades, or records management; valid driver's license required; CDL A/B preferred.
ArcGIS Pro, Cartegraph, Cayenta, AutoCAD, QAlert
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3d
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Senior Customer Support Director
Herndon, Virginia, United States
$145k-$165k/yr OnsiteFull Time
Airbus
AirbusEuronext Paris: AIR: Designs and manufactures commercial and military aircraft and space systems.
10+ YOE3+ Mgmt10+ years aerospace experience, 3+ years managing category 1 customer support, aerospace engineering qualification, contracting knowledge, aviation safety awareness, transverse team leadership, strong English communication.
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1mo
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Customer Support Specialist
Hagerstown, Maryland, United States
$51k-$79k/yr OnsiteFull Time
Oshkosh
OshkoshNYSE: OSK: Manufacturer of specialty trucks, military vehicles and access equipment.
2+ YOEBachelor's degree or equivalent and 2+ years relevant experience; strong customer service, technical parts research, order management, ability to read engineering drawings/schematics; Microsoft Office and ERP/CRM experience.
JED system, Microsoft Office, ERP systems, XA, Edge systems, Salesforce, Online Express
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1w
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Sr. Engineer
Owings Mills, Maryland, United States
$125k-$135k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
10+ YOE10+ years IT production support experience in asset management or financial services; ServiceNow/Jira/Confluence/SharePoint/Splunk/Compass; SQL, Informatica, Business Objects, AWS; ITIL knowledge; L2/L3 and on-call support experience.
ServiceNow, Jira, Confluence, Microsoft SharePoint, Splunk, Compass, SQL, Informatica, Business Objects, AWS, Grafana
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6d
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Voice/Data Communications Engineer
Alexandria, Virginia, United States
$135k-$140k/yr OnsiteFull Time
National Capitol Contracting
National Capitol Contracting: Provider of IT, audio-visual, and data analytics services.
Experience leading enterprise Microsoft 365 engineering or operations teams; managing technical projects, production support, and service delivery; supporting SharePoint Online, Teams, OneDrive, Power Platform; strong leadership and communication.
Microsoft 365, SharePoint Online, Microsoft Teams, OneDrive for Business, Power Platform, Microsoft Copilot, Azure
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2w
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DevOps Engineer
Herndon or Springfield
OnsiteFull Time
Quevera
Quevera: Software engineering and cloud solutions for government and defense.
3+ YOEActive TS/SCI with polygraph and Green Badge (or able to obtain), 3+ years supporting DevSecOps/SRE in AWS, experience with GitLab CI, ECS/Docker, AWS services, CI/CD and change management for DoD/IC environments; willing to work onsite in SCIF up to 100%.
GitLab CI, XACTA, AWS Lambda, RDS, VPC, CloudWatch, Systems Manager (SSM) Parameter Store, Amazon S3, ECS, Docker, EKS, Node.js, TypeScript
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1w
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Senior Windows Client Engineer, Region Services Corporate Infrastructure (RSCI) - VECTOR Team
Herndon, Virginia, United States
$155k-$210k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
7+ YOE2+ MgmtActive TS/SCI with poly required; 7+ years supporting Windows OS with competencies in AD/DHCP/PowerShell/SCCM/GPO/DNS; 2+ years technical lead experience; PowerShell automation; Associate degree or security certs accepted.
PowerShell, SCCM, GPO, Active Directory (AD), DHCP, DNS
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5d
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Surge Support Lead (VA ESOM)
Washington, District of Columbia, United States
$74k-$84k/yr OnsiteFull Time
Kentro
Kentro: Provider of digital and IT services for federal agencies.
5+ YOE5+ years relevant IT experience, bachelor\u0002s in CS/engineering preferred (8+ years may substitute), system administration, networking, scripting, Microsoft Office/Excel proficiency, strong customer service, able to lift 50 lbs and travel up to 50%.
Microsoft Office, Microsoft Excel, MS Bookings
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1mo
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Pending Field IT Operations & Customer Support Opportunities within DHS/TSA
Springfield or United States
FieldFull Time
SAIC
SAICNYSE: SAIC: Provides engineering, IT, and mission support services to government.
2+ YOEUS citizenship and ability to obtain DHS Public Trust; varying education from high school (service desk) to bachelor\u0002s (engineers/managers); 2+ years for entry roles, 5+ years for engineering/management; desired ITIL, CompTIA A+, ServiceNow, AWS Connect experience.
ServiceNow, AWS Connect, WebEOC, Land Mobile Radio (LMR)
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1mo
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Pending Field IT Operations & Customer Support Opportunities within DHS/TSA
Springfield or Dulles or Reston
OnsiteFull Time
SAIC
SAICNASDAQ: SAIC: Provides government and defense clients with technology and engineering services.
2+ YOEUS citizenship and ability to obtain/maintain DHS Public Trust (some roles require Secret/Top Secret). Education ranges from high school to bachelor's; experience ranges from 2+ years (service desk/field IT) to 5+ years (engineers/managers). Desired: ITIL Foundation, CompTIA A+, ServiceNow, AWS Connect.
ServiceNow, AWS Connect, WebEOC, Land Mobile Radio (LMR)
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2w
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ServiceNow Customer Service Management (CSM) Developer (373)
Arlington, Virginia, United States
OnsiteFull Time
iTech AG
iTech AG: Provides IT modernization and consulting services to government agencies.
3+ YOE3+ years ServiceNow development experience; implement/support CSM, Flow Designer, IntegrationHub, REST/SOAP, JavaScript; ServiceNow CSA/CAD/CIS-CSM preferred; Agile/SAFe experience; strong troubleshooting and communication skills.
ServiceNow, Flow Designer, IntegrationHub, REST, SOAP, JavaScript, UI Builder, Service Portal, Agent Workspace, Now Assist, Virtual Agent, CCaaS, Amazon Connect, Genesys, Five9, NICE, Cisco Contact Center
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2mo
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Senior Manager Software Engineering, DET Public Sector
Indianapolis or Burlington or McLean
$173k-$260k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
8+ YOE4+ Mgmt8+ years in digital support or portal product management; 4+ years of people management; experience with Salesforce Experience Cloud/Service Cloud and Zendesk; Agile/Scrum; data privacy (GDPR/CCPA); vendor management; strong leadership and collaboration.
Salesforce Experience Cloud, Salesforce Service Cloud, Zendesk, Mulesoft, Heroku, Google Analytics, Amplitude, Coveo, Salesforce Knowledge, Salesforce CMS
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