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114 manager customer success programs jobs at 87 companies in California

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Customer Success Programs Lead (Education)
San Francisco, California, United States
$180k-$280k/yr OnsiteFull Time
Juicebox
Juicebox: The modern AI recruiting platform that understands who you're looking for.
4+ YOE4+ years in CS programs, customer education, community, champions, or lifecycle roles; experience building programs from scratch; executive presence; strong content and communication instincts; ability to manage many projects; founder mentality.
Slack
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3w
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Customer Success Manager
Los Altos, California, United States
$110k-$150k/yr OnsiteFull Time
Descope
Descope: Private identity-platform software helping developers add customer and agentic authentication, MFA, SSO, and access control.
3+ YOE3–5 years in customer success or account management, experience with scaled/tech-touch programs, CRM/BI tools, strong communication and technical aptitude.
HubSpot, Looker, FunnelStory
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4d
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Senior Customer Success Manager
Illinois or California or Florida or Virginia or Toronto or Minnesota or Texas
$140k-$170k/yr RemoteFull Time
UiPath
UiPathNYSE: PATH: Develops AI-powered enterprise automation software.
10+ YOE10+ years in customer success, program management, consulting, strategic account management, or related customer-facing roles; experience leading complex programs and executive governance; bachelor's degree required.
Agentic AI, AI, SaaS
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1w
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Customer Success Program Manager
Palo Alto, California, United States
RemoteFull Time
Workato
Workato: Cloud-native enterprise automation and integration platform.
3+ YOERequires 3–6 years in program management, project management, operations, or related work; experience owning organization-wide programs, defining metrics, using data, communicating clearly, and working through ambiguity.
Agentic AI, Asana, Jira, Salesforce, Snowflake
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Customer Success Manager
San Jose, California, United States
$263k-$355k/yr HybridFull Time
Arm
ArmNASDAQ: ARM: The architecture of the future.
5+ YOEBachelor's in Engineering/Computer Science,5+ years in technical program/project management or related roles,experience with large-scale silicon/SoC programs,strong communication and stakeholder management skills.
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3w
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Scaled Customer Success Manager
San Francisco or London or Bangalore
$145k-$180k/yr OnsiteFull Time
Cartesia
Cartesia: Private AI building real-time speech, transcription, and voice-agent models and APIs for developers.
3+ YOE3–6 years in customer success or similar at B2B SaaS, experience scaling portfolios, strong product intuition, data-driven, excellent communication, building playbooks and lifecycle programs.
CRM, APIs, AI tools
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2w
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Commercial Customer Success Manager
San Francisco, California, United States
$125k-$155k/yr HybridFull Time
incident.io
incident.io: AI-powered software reliability platform helping engineering teams manage on-call, incident response, and status pages.
Experience managing 40–100+ customer accounts, supporting technical teams, identifying expansion opportunities, and using scaled customer success programs, playbooks, and AI-assisted workflows.
AI
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Customer Success Manager (US Remote)
San Francisco or United States or Israel
RemoteFull Time
Upwind Security
Upwind Security: Cloud & AI Security for the Realtime Era
3+ YOE3+ years in customer success or account management in SaaS/cybersecurity, strong cloud security knowledge, executive communication, stakeholder management, driving adoption, and cross-functional program leadership.
Upwind, Cloud-Native Application Protection Platform (CNAPP), eBPF
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3w
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Customer Success Manager (Bay Area, CA)
Redwood City, California, United States
$100k-$140k/yr HybridFull Time
WorkBoard
WorkBoard: Private enterprise SaaS providing AI-driven strategy execution and OKR software to organizations worldwide.
5+ YOE5+ years experience overall with 3 years in customer success/program management/consulting; experience with SaaS, change management, executive advising, and program execution.
WorkBoard, Salesforce
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1w
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Digital Customer Success Program Manager
Mountain View, California, United States
$116k-$192k/yr HybridFull Time
ServiceNow
ServiceNowNYSE: NOW: Enterprise software providing cloud-based workflow automation platforms.
5+ YOERequires 5–10 years in customer success, CS operations, digital CS, lifecycle marketing, or product adoption; SaaS adoption and retention experience; digital program creation; segmentation, health scoring, CRM, automation, AI, and analytics skills.
AI, CRM, SaaS
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3d
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Principal Customer Success Manager
United States or New York City or California or Seattle or Washington or Austin or Chicago or Denver or Boston or Los Angeles or San Diego
$160k-$180k/yr RemoteFull Time
Signifyd
Signifyd: Enterprise fraud-protection software provider helping online retailers prevent fraud, abuse, and chargebacks while approving more orders.
5+ YOE5+ years in senior enterprise SaaS deployment or program management for complex strategic customers, with executive relationship-building, sales acumen, program management, communication, and collaboration skills.
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1mo
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Customer Success Operations Manager
San Francisco or New York
$106k-$150k/yr HybridFull Time
Affinity
Affinity: AI-first private capital CRM helping private equity and venture capital firms source, manage, and close deals.
3+ years CS operations experience at high-growth companies; strong CS metrics and SaaS model knowledge; expert Salesforce and CS tools; proficiency with Excel/Google Sheets, BI tools, and AI; strong communication and program management.
Microsoft Excel, Google Sheets, Looker, Tableau, Claude, ChatGPT, Salesforce CRM, Gainsight, Planhat
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3mo
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Customer Success Manager
San Francisco, California, United States
$140k-$180k/yr HybridFull Time
Magnitude
Magnitude: Cybersecurity software serving enterprise security teams with autonomous AI for continuous third-party and Nth-party risk management.
5+ YOE5+ years enterprise B2B CSM experience, 8+ years total in enterprise SaaS, bachelor’s in a technical field (or equivalent), strong executive relationship, analytical, program management, and technical troubleshooting skills.
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1w
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Digital Customer Success Program Manager
Mountain View, California, United States
$116k-$192k/yr RemoteFull Time
ServiceNow
ServiceNowNYSE: NOW: Enterprise software providing cloud-based workflow automation platforms.
5+ YOERequires 5–10 years in Customer Success, CS Operations, Digital CS, Lifecycle Marketing, or Product Adoption; SaaS adoption and retention experience; digital program development; health scores, segmentation, automation, and customer success platforms.
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2mo
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Strategic Customer Success Manager
San Francisco or United States
$224k-$287k/yr HybridFull Time
Retool
Retool: Private software providing an internal-tools development platform for business and enterprise teams.
5+ YOE5+ years in customer success or strategic account management at B2B SaaS, enterprise account expansion experience, whitespace analysis, exec relationship building, product demo and program leadership skills.
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1w
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Senior Customer Success Manager, Strategic Technical Accounts
San Francisco, California, United States
$120k-$145k/yr RemoteFull Time
DuploCloud
DuploCloud: N AI-powered DevOps platform helping startups and enterprises automate cloud infrastructure.
7+ YOERequires 7+ years in customer success, strategic or technical account management, solutions consulting, professional services, program management, or related customer-facing work, plus technical fluency and cloud infrastructure knowledge.
AWS, GCP, Kubernetes, Infrastructure as Code
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2mo
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Senior Customer Success Enablement Manager
San Francisco, California, United States
$167k-$199k/yr HybridFull Time
Intercom
Intercom: The only helpdesk designed for the AI Agent era
8+ YOE8+ years in Customer Success or Enablement, experience building and delivering enablement programs, strong stakeholder influence, data-driven measurement of outcomes, program design, coaching, and knowledge of CS methodologies.
Salesforce, Gong, Claude, Claude Code, Intercom, MEDDICC, Command of the Message
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2mo
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Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
Ramp
Ramp: Finance automation platform for business.
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
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3mo
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Scaled Enterprise Customer Success Manager
San Francisco or New York City or Austin
$150k-$175k/yr HybridFull Time
Perplexity AI
Perplexity AI: Private American software offering an AI-powered conversational search engine with real-time web answers and citations.
3+ YOE3+ years in Customer Success, Account Management, Sales, or related roles at scaling tech companies; experience with SMB/Mid-Market; SaaS/AI tools; data-driven, scalable programs; strong communication.
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2w
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Technical Customer Success / Customer Program Manager
United States or Pleasanton or India
RemoteFull Time
Ciroos
Ciroos: Private AI SRE software helping enterprise SRE, DevOps, and operations teams investigate incidents and reduce toil.
Experience leading complex enterprise customer programs; technical fluency across cloud, SRE, observability, integrations, and security; excellent communication and customer relationship skills.
AWS, Microsoft Azure, Google Cloud Platform, Kubernetes, Splunk, Datadog, ServiceNow, Slack, Jira, Linear, SRE, ITSM
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