New York City • 50 milesRemote · Hybrid · Onsite · Field · All Environments
New York City • 50 milesRemote · Hybrid · Onsite · Field · All Environments
New York City • 50 milesRemote · Hybrid · Onsite · Field · All Environments
New York City • 50 milesRemote · Hybrid · Onsite · Field · All Environments
75 manager customer success programs jobs at 52 companies in New York City, NY
2w
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Customer Success Manager
New York City, New York, United States
$92k-$116k/yr OnsiteFull Time
2+ YOERequires 2+ years of project management experience in clinical research, eCOA/ePRO, clinical technologies, or CRO settings; critical thinking, project planning, budget management, documentation, and cross-functional coordination skills.
Asana
2mo
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
1mo
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Senior Customer Success Manager
New York City or North America
RemoteFull Time
6+ YOE6+ years in Customer Success/Onboarding/Implementation for SaaS or creative tech; experience scaling enterprise programs, strong data literacy, excellent communication; familiarity with advertising/marketing tech or generative AI preferred.
4d
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Principal Customer Success Manager
United States or New York City or California or Seattle or Washington or Austin or Chicago or Denver or Boston or Los Angeles or San Diego
$160k-$180k/yr RemoteFull Time
5+ YOE5+ years in senior enterprise SaaS deployment or program management for complex strategic customers, with executive relationship-building, sales acumen, program management, communication, and collaboration skills.
2mo
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Deployment Operations & Customer Success Manager
New York City, New York, United States
$120k-$160k/yr OnsiteFull Time
3+ YOE3+ years in customer success, implementation, or deployment operations; experience with government or enterprise clients; strong project management, communication, and relationship-building skills; comfortable using AI tools like Claude.
Claude
2mo
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Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
3w
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Senior Manager, Customer Support & Success
New York City, New York, United States
$150k-$160k/yr HybridFull Time
6+ YOERequires 6+ years in customer success, support leadership, RevOps, client experience, or CX enablement; experience building CX programs, improving retention metrics, analyzing customer data, and using CRM, Jira, and BI tools.
Kustomer, Jira
2mo
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Customer Success Manager (AI, supply chains)
New York City or United States
$100k-$150k/yr RemoteFull Time
3+ YOE3+ years customer-facing experience with enterprise software; strong workflow mapping, program management, data fluency, and communication; comfortable with AI and cross-functional technical collaboration.
1mo
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Founding Customer Success Manager (Sales Enablement Team)
New York City, New York, United States
$105k-$145k/yr HybridFull Time
1+ YOEExperience in sales enablement or customer success with sales experience (minimum 1 year); strong executive presence, coaching, and program-building skills.
3mo
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Senior Manager, Student Success
New York City, New York, United States
OnsiteFull Time
5+ YOE5+ years leading and scaling operations or customer-success teams in high-growth marketplaces; experience managing small teams, handling escalations, building SOPs, and using CRMs (HubSpot, Salesforce, Airtable).
HubSpot, Salesforce, Airtable
6d
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Partnerships and Customer Success Manager (Contractor)
New York City, New York, United States
$100-$115/hr HybridContract
4+ YOE4+ years in customer success, partner operations, technical account or program management; post-sale ownership; API fluency; project management; excellent communication; autonomy in ambiguity; US work eligibility.
1mo
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Customer Success Program Manager - Scale Team
Munich or New York City
HybridFull Time
3+ YOERequires 3–5 years of programmatic execution and post-sales customer journey experience, technical or business degree, AI fluency, stakeholder management, scaled engagement skills, and native-level German.
Process Intelligence Platform, Process Intelligence Graph
2mo
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Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Seattle or New York or Mountain View
$183k-$284k/yr OnsiteFull Time
10+ YOEAWS certification, 10+ years in senior customer-facing/customer success or transformation advisory roles, 10+ years leading large-scale SDLC/engineering modernization programs, proven ability to develop scalable transformation frameworks, executive presence, and expertise in AI-driven software delivery.
Amazon Kiro, Amazon Bedrock, SageMaker, CI/CD, DevSecOps
1w
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VP, Customer Success, Agentforce and Data 360
New York City or Chicago or Atlanta or Seattle or Indianapolis or San Francisco
$222k-$390k/yr HybridFull Time
15+ YOE10+ MgmtRequires 15+ years in customer success or enterprise-facing roles, 10+ years in senior management, and 5+ years leading leaders. Global program scaling, executive communication, analytics, and cross-functional leadership required.
CRM, SaaS, Salesforce, Agentforce, Data 360
1mo
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Onboarding Success Manager - Proposal Management
New York City, New York, United States
$100k-$120k/yr HybridFull Time
Manage customer onboarding, configure platform, deliver training, create project plans, and drive adoption; strong communication, project management, and proposal workflow knowledge.
1mo
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AI Success Engineer - EDU
San Francisco or New York City
$234k-$260k/yr OnsiteFull Time
8+ YOE8+ years in technical customer-facing roles; deep knowledge of OpenAI products, APIs and SDKs; program management and customer advisory experience; ability to drive adoption and technical deployments for education customers.
OpenAI, APIs, SDKs, connectors
1mo
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Client Success Manager - New York City
New York City, New York, United States
$85k-$100k/yr HybridFull Time
Manage enterprise employer accounts, build executive relationships, analyze program data, lead business reviews, drive renewals/expansion, and travel occasionally; requires US work authorization.
Google Workspace (Docs, Sheets, Slides), Salesforce, HubSpot
1mo
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Senior Client Success Manager - US
New York, New York, United States
$90k-$100k/yr RemoteFull Time
5+ YOE5+ years client-facing experience with enterprise accounts, experience executing creator or digital marketing programs, data-driven decision making, Salesforce proficiency, strong stakeholder communication and account growth experience.
Salesforce
2mo
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Senior Strategy & Operations Manager, Customer Success
New York, New York, United States
$170k-$225k/yr HybridFull Time
6+ YOE6+ years in strategy, operations, business analysis, or strategic finance; experience building AI-powered workflows; strong analytical and modeling skills; ability to drive cross-functional alignment and communicate clearly.
1w
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Head of Borrower Success
United States or Columbus or Austin or San Francisco or New York City or Canada or Quebec
$128k-$177k/yr RemoteFull Time
4+ YOE4+ MgmtBachelor’s degree or equivalent experience; 4+ years leading customer support, experience, servicing, or related operations; experience managing managers, scaled multi-channel operations, outsourced vendors, and regulated performance programs.
AI, generative AI
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