43 manager scaled customer success jobs at 30 companies in Hackensack, NJ
3mo
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Scaled Customer Success Manager
New York City, New York, United States
OnsiteFull Time
Rogo: Provides a generative AI platform for financial institutions.
2+ YOE2-4+ years in customer success or account management; experience with scalable, digital CS; strong data, automation, and program management skills.
3mo
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Scaled Customer Success Manager
New York City, New York, United States
$140k-$190k/yr OnsiteFull Time
2+ YOE2+ years in customer success, support, or account management; revenue ownership; data-driven growth; lifecycle campaigns; Bachelor’s degree or equivalent.
3mo
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Scaled Enterprise Customer Success Manager
San Francisco or New York City or Austin
$150k-$175k/yr HybridFull Time
3+ YOE3+ years in Customer Success, Account Management, Sales, or related roles at scaling tech companies; experience with SMB/Mid-Market; SaaS/AI tools; data-driven, scalable programs; strong communication.
1mo
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Scaled Customer Success
Boston or New York City or Washington
OnsiteFull Time
2+ YOE2–6 years in customer success, account management, solutions consulting, operations, or customer-facing SaaS; strong written and verbal communication; systems- and metrics-oriented; willing to relocate to Boston, NYC, or Washington DC; US Person required; willing to travel periodically.
4w
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Manager, Scaled Customer Success - New York
New York City, New York, United States
$175k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years Customer Success/Account Management in SaaS, 2+ years people management, experience with scaled/digital CS motions, familiarity with Planhat/Gainsight/Vitally/ChurnZero, AI/automation interest, strong commercial and communication skills.
Planhat, Gainsight, Vitally, ChurnZero
1mo
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Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
2w
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Head of Digital and Scaled Customer Success
San Francisco or Chicago or New York City
$178k-$262k/yr HybridFull Time
7+ YOE7+ years customer success leadership in SaaS, experience scaling digital/programmatic success, metrics and experimentation expertise, cross-functional partnering, AI curiosity, and team leadership.
1mo
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Manager, Scaled Engagement Management
New York or San Francisco or London
$125k-$200k/yr OnsiteFull Time
6+ YOE1+ Mgmt6+ years in Customer Success with 1+ year managing teams; systems thinking, experience building scaled engagement playbooks, analytics fluency, hands-on use of AI/LLMs, and strong executive communication.
SQL, LLMs
2mo
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Manager, Customer Success Team
San Francisco or New York City or United States
$150k-$240k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in customer success or account management in SaaS/HealthTech, 2+ years managing teams, strong project management, executive presence, analytical skills, and experience scaling customer programs; EHR integration experience a plus.
EHR, PMS, Epic, Athena, eClinicalWorks (eCW)
1mo
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Director, Customer Success
Toronto or New York City or San Francisco
$221k-$260k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in SaaS Customer Success with 5+ years managing managers; experience owning NRR, building orgs, and scaling AI-driven CS models; strong commercial judgment and cross-functional leadership.
ChatGPT, Claude, Granola, Slack
5d
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Leader Enterprise Customer Success, NA
New York City, New York, United States
$200k-$220k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer success, account management, or related roles, 2+ years managing teams, enterprise retention and expansion experience, CS process scaling, executive presence, forecasting, and cross-functional collaboration.
Gainsight, ChurnZero, Totango, Salesforce, Slack
2mo
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Deployment Strategist, Scaled (Customer Success)
New York City, New York, United States
OnsiteFull Time
1+ YOE1-3 years in SaaS implementation/onboarding/customer success, portfolio management and deployment execution, strong written communication, technical comfort, NYC-based with 10-20% travel.
2w
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Customer Success Program Manager - Scale Team
Munich or New York City
HybridFull Time
3+ YOERequires 3–5 years of programmatic execution and post-sales customer journey experience, technical or business degree, AI fluency, stakeholder management, scaled engagement skills, and native-level German.
Process Intelligence Platform, Process Intelligence Graph
2mo
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Director of Customer Success
New York City, New York, United States
$160k-$200k/yr OnsiteFull Time
Proven experience building and scaling high-performing customer success teams, coaching CSMs, owning strategic accounts, and designing onboarding and engagement playbooks.
ServiceTitan, Salesforce, Lasso, Buildertrend, BuildOps, Housecall Pro
2mo
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Senior Director, Customer Success
New York, New York, United States
$225k-$255k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years in customer success with 2+ years in leadership; proven NRR ownership and expansion in enterprise accounts; experience scaling CS function; comfortable with technical deployments; strong data-driven mindset.
2mo
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Student Success Manager
New York City, New York, United States
OnsiteFull Time
3+ YOE3+ years leading/scaling operations, customer success, or program management; escalation handling; process design; CRM workflow experience (HubSpot, Salesforce, Airtable); strong communication and stakeholder collaboration.
CRM, HubSpot, Salesforce, Airtable
2mo
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Fractional Head of Customer Success
Austin or Nashville or Seattle or San Jose or San Diego or Salt Lake City or Raleigh or Durham or Phoenix or Oakland or New York City or Minneapolis or Miami or Los Angeles or Houston or Denver or Dallas or Columbus or Chicago or Boston or Atlanta or United States or Canada
RemoteFull Time
Experienced Head/VP of Customer Success from VC-backed B2B startups, proven in managing and scaling CS teams, designing end-to-end CS lifecycle, comfortable working fractional/hourly, based in USA or Canada.
1mo
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Head of Customer Success, Enterprise
San Francisco or New York or United States or Canada or South America
$276k-$325k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success/account management with 5+ years managing and scaling enterprise CS teams; proven NRR/adoption/expansion track record; experience building 10+ person teams; executive engagement and data-driven decision making; familiarity with AI/LLM.
AI/LLM technology
1mo
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VP of Customer Success
San Francisco or New York City
$250k-$300k/yr HybridFull Time
3rd-line or higher customer success leadership at a high-growth B2B software company; experience scaling global CS across Americas, EMEA, and APJC; strong account health, forecasting, and AI-forward tooling experience.
1mo
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Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Seattle or New York or Mountain View
$183k-$284k/yr OnsiteFull Time
10+ YOEAWS certification, 10+ years in senior customer-facing/customer success or transformation advisory roles, 10+ years leading large-scale SDLC/engineering modernization programs, proven ability to develop scalable transformation frameworks, executive presence, and expertise in AI-driven software delivery.
Amazon Kiro, Amazon Bedrock, SageMaker, CI/CD, DevSecOps