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32 manager scaled customer success jobs at 24 companies in Mountain View, CA

3mo
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Scaled Enterprise Customer Success Manager
San Francisco or New York City or Austin
$150k-$175k/yr HybridFull Time
Perplexity AI
Perplexity AI: Private American software offering an AI-powered conversational search engine with real-time web answers and citations.
3+ YOE3+ years in Customer Success, Account Management, Sales, or related roles at scaling tech companies; experience with SMB/Mid-Market; SaaS/AI tools; data-driven, scalable programs; strong communication.
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Scaled Customer Success Manager
San Francisco or London or Bangalore
$145k-$180k/yr OnsiteFull Time
Cartesia
Cartesia: Private AI building real-time speech, transcription, and voice-agent models and APIs for developers.
3+ YOE3–6 years in customer success or similar at B2B SaaS, experience scaling portfolios, strong product intuition, data-driven, excellent communication, building playbooks and lifecycle programs.
CRM, APIs, AI tools
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2mo
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Scaled Customer Success Manager
San Francisco, California, United States
$100k-$130k/yr OnsiteFull Time
Ivo
Ivo: AI-powered contract intelligence platform serving in-house legal and procurement teams at enterprise companies.
1+ YOE1+ year customer-facing experience (SMB success, account management, or similar); strong written and verbal communication; data-driven; self-starter; comfortable managing a large book with high-volume tech-touch engagement; familiarity with CRM/CS tools is a plus.
Salesforce, Gainsight, HubSpot
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Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
Ramp
Ramp: Finance automation platform for business.
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
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Head of Digital and Scaled Customer Success
San Francisco or Chicago or New York City
$178k-$262k/yr HybridFull Time
Asana
AsanaNYSE: ASAN: Platform for human and AI collaboration for teams.
7+ YOE7+ years customer success leadership in SaaS, experience scaling digital/programmatic success, metrics and experimentation expertise, cross-functional partnering, AI curiosity, and team leadership.
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3w
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Customer Success Manager
Los Altos, California, United States
$110k-$150k/yr OnsiteFull Time
Descope
Descope: Private identity-platform software helping developers add customer and agentic authentication, MFA, SSO, and access control.
3+ YOE3–5 years in customer success or account management, experience with scaled/tech-touch programs, CRM/BI tools, strong communication and technical aptitude.
HubSpot, Looker, FunnelStory
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Manager, Scaled Engagement Management
New York or San Francisco or London
$125k-$200k/yr OnsiteFull Time
Profound
Profound: AI-search marketing technology helping enterprise brands optimize visibility across ChatGPT, Perplexity, and AI platforms.
6+ YOE1+ Mgmt6+ years in Customer Success with 1+ year managing teams; systems thinking, experience building scaled engagement playbooks, analytics fluency, hands-on use of AI/LLMs, and strong executive communication.
SQL, LLMs
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1mo
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Manager, Customer Success (SMB)
San Francisco, California, United States
$200k-$220k/yr HybridFull Time
Nooks
Nooks: N AI platform helping B2B sales teams research prospects, sequence outreach, dial, and coach reps.
5+ YOE2+ Mgmt5+ years in B2B SaaS Customer Success with 2+ years managing teams; strong data literacy, experience with scaled/high-volume CS motions, and familiarity with CS and sales tooling.
Gainsight, Totango, ChurnZero, Outreach, Salesloft, HubSpot, Salesforce
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2w
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Commercial Customer Success Manager
San Francisco, California, United States
$125k-$155k/yr HybridFull Time
incident.io
incident.io: AI-powered software reliability platform helping engineering teams manage on-call, incident response, and status pages.
Experience managing 40–100+ customer accounts, supporting technical teams, identifying expansion opportunities, and using scaled customer success programs, playbooks, and AI-assisted workflows.
AI
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Customer Success Manager
San Jose, California, United States
$263k-$355k/yr HybridFull Time
Arm
ArmNASDAQ: ARM: The architecture of the future.
5+ YOEBachelor's in Engineering/Computer Science,5+ years in technical program/project management or related roles,experience with large-scale silicon/SoC programs,strong communication and stakeholder management skills.
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Senior Manager, Customer Success - San Mateo
San Mateo, California, United States
OnsiteFull Time
InMobi
InMobi: Singapore-headquartered private consumer technology providing mobile advertising and AI-powered consumer platforms to brands and users.
5+ YOE5+ years in customer success or onboarding, technical guidance, and scaling accounts; strong relationship management and communication skills.
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Customer Success Manager, Mid-Market
South San Francisco, California, United States
$92k-$125k/yr HybridFull Time
Color
Color: Healthcare technology providing integrated, oncologist-led virtual cancer care to employers, unions, health plans, and public-sector populations.
3+ YOE3+ years customer/client success experience (CSM level), deep understanding of employee benefits/digital health, strong relationship and analytical skills, comfortable using AI and tech to scale, excellent communication and organization.
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Fractional Head of Customer Success
Austin or Nashville or Seattle or San Jose or San Diego or Salt Lake City or Raleigh or Durham or Phoenix or Oakland or New York City or Minneapolis or Miami or Los Angeles or Houston or Denver or Dallas or Columbus or Chicago or Boston or Atlanta or United States or Canada
RemoteFull Time
Reflow
Reflow: Workforce and workflow intelligence platform helping mid-market and enterprise operations teams understand and improve work.
Experienced Head/VP of Customer Success from VC-backed B2B startups, proven in managing and scaling CS teams, designing end-to-end CS lifecycle, comfortable working fractional/hourly, based in USA or Canada.
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Head of Customer Success, Enterprise
San Francisco or New York or United States or Canada or South America
$276k-$325k/yr OnsiteFull Time
Harvey
Harvey: Developing AI solutions for legal and professional services.
10+ YOE5+ Mgmt10+ years in customer success/account management with 5+ years managing and scaling enterprise CS teams; proven NRR/adoption/expansion track record; experience building 10+ person teams; executive engagement and data-driven decision making; familiarity with AI/LLM.
AI/LLM technology
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1w
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VP, Customer Success, Agentforce and Data 360
New York City or Chicago or Atlanta or Seattle or Indianapolis or San Francisco
$222k-$390k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: The #1 AI CRM driving customer success together.
15+ YOE10+ MgmtRequires 15+ years in customer success or enterprise-facing roles, 10+ years in senior management, and 5+ years leading leaders. Global program scaling, executive communication, analytics, and cross-functional leadership required.
CRM, SaaS, Salesforce, Agentforce, Data 360
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2mo
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Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Seattle or New York or Mountain View
$183k-$284k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Multinational technology focused on e-commerce and cloud computing.
10+ YOEAWS certification, 10+ years in senior customer-facing/customer success or transformation advisory roles, 10+ years leading large-scale SDLC/engineering modernization programs, proven ability to develop scalable transformation frameworks, executive presence, and expertise in AI-driven software delivery.
Amazon Kiro, Amazon Bedrock, SageMaker, CI/CD, DevSecOps
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VP of Customer Success & Adoption
Santa Clara, California, United States
$360k-$380k/yr OnsiteFull Time
Forward Networks
Forward Networks: Private network-software helping enterprises and government agencies model, secure, and automate complex hybrid networks.
12+ YOE6+ Mgmt12+ years in customer success with 6+ years in leadership; proven experience building/scaling CS functions, driving adoption, improving NRR/GRR, reducing churn; data fluency, commercial instincts, strong communication and coaching skills.
Gainsight, Catalyst, Vitally, ChurnZero
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1w
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Associate Manager, Customer Experience Partner Success
New York City or Seattle or Phoenix or San Francisco or Boston
$95k-$140k/yr OnsiteFull Time
DoorDash
DoorDashNYSE: DASH: Technology enabling local on-demand delivery and commerce.
4+ YOE7+ MgmtRequires 4+ years of professional experience, 7+ years managing people including managers, and a bachelor's or master's degree. Experience leading scaled support, operations, or quality functions is preferred.
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Associate Manager, Customer Experience Partner Success
New York City or Seattle or Phoenix or San Francisco or United States
$95k-$140k/yr OnsiteFull Time
DoorDash
DoorDashNYSE: DASH: Technology enabling local on-demand delivery and commerce.
4+ YOE7+ MgmtRequires 4+ years professional experience, bachelor's or master's degree, and 7+ years people management including managing managers. Experience leading scaled support, operations, or quality functions and complex strategy delivery.
AI, Covey Scout for Inbound
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Head of Borrower Success
United States or Columbus or Austin or San Francisco or New York City or Canada or Quebec
$128k-$177k/yr RemoteFull Time
Upstart
UpstartNasdaq: UPST: Public AI lending marketplace connecting consumers with banks and credit unions for personal, auto, and home-equity loans.
4+ YOE4+ MgmtBachelor’s degree or equivalent experience; 4+ years leading customer support, experience, servicing, or related operations; experience managing managers, scaled multi-channel operations, outsourced vendors, and regulated performance programs.
AI, generative AI
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