Analyst, Voice of Customer (VOC) & Retail Experience
Deerfield, Illinois, United States
$63k-$101k/yrOnsiteFull Time
Walgreens: Retail pharmacy providing prescriptions and health and wellness products.
3+ YOE3+ years retail or mail pharmacy experience, ability to elicit and document requirements, experience with requirements specification methods (JAD/RAD, use cases, process flows), strong written/verbal communication and presentation skills; VOC, survey and text-analytics experience preferred.
Medallia, Qualtrics, InMoment, Forsta, Microsoft Excel
ChubbNYSE: CB: Provides property, casualty, and life insurance and reinsurance services globally.
Talent development expertise in learning design, program implementation, communication, project management, analytics, and stakeholder partnership; intermediate-to-advanced Excel and Power BI skills; bachelor's degree preferred.
Microsoft Excel, Microsoft Power BI, WebEx, Microsoft PowerPoint, Medallia, Hogan, Korn Ferry
Lotte Hotels & Resorts: Managing and operating a global chain of luxury hotels.
1+ YOE1+ years progressive housekeeping leadership preferred; experience managing 25+ staff, PMS/housekeeping systems knowledge, strong coaching and conflict-resolution skills, ability to work flexible schedule and maintain brand standards.
Digital Client Experience (CX) Lead - Wealth Management
Chicago, Illinois, United States
$115k-$195k/yrOnsiteFull Time
Northern TrustNASDAQ: NTRS: Financial services for individuals, families, and global institutions.
10+ YOEBachelor’s degree in business, marketing, finance, or related field; 10+ years in customer experience or client strategy within financial services; CX transformation, wealth management, CRM, and CX platform expertise.