Program Manager, Patient Experience - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)
Los Angeles, California, United States
$84k-$138k/yrOnsiteFull Time
University of Southern California: Private research university providing higher education and healthcare services.
3+ YOEPlan and deliver patient experience programs, manage budgets and staff, analyze performance data, and lead cross-functional teams to improve patient and family satisfaction.
Derm & Rejuvenation Institute: Providing medical and cosmetic dermatology services to patients.
Strong verbal/written English, consultative sales aptitude, ability to build rapport, manage follow-up and scheduling, present quotes and collect payments, protect confidential information, and learn medical terminology and practice systems.
Los Angeles or San Francisco or California or United States
$136k-$204k/yrFieldFull Time
Vertex PharmaceuticalsNASDAQ: VRTX: Develops and sells prescription drugs for serious genetic diseases.
6+ YOEBachelor's degree required, 6+ years relevant experience in clinical care/healthcare/patient education/social services/biotech, 2+ years field-based biopharma preferred, strong communication, project management, and ability to travel up to 70%.
AHMC Healthcare: Operates a network of acute care hospitals and medical centers.
2+ YOE5+ MgmtBachelor's in healthcare administration/nursing or similar, 2+ years healthcare/customer service experience, 5 years management experience, bilingual preferred (Chinese/Spanish), strong communication and phone etiquette, proficient in Microsoft Office.
Cypress or Washington or Oregon or California or United States
$113k-$193k/yrRemoteFull Time
UnitedHealth GroupNYSE: UNH: Provides health insurance and technology-enabled health care services.
7+ YOE2+ Mgmt7+ years combined healthcare/IT experience with 5+ years Epic configuration; 2+ years resource or project management; 2+ Epic certifications (Prelude, Cadence, Grand Central); Epic CEE; proficiency with MS Project, Microsoft Excel, Visio, Microsoft PowerPoint, Microsoft SharePoint.
Epic, MS Project, Microsoft Excel, Visio, Microsoft PowerPoint, Microsoft SharePoint, MyChart
Program Manager, Patient Experience - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)
Los Angeles, California, United States
$84k-$138k/yrOnsiteFull Time
Keck Medicine of USC: Provides specialized medical care and research via university health system.
3+ YOEBachelor's and Master's in related fields required, 3+ years healthcare or hospitality experience, strong communication, analytical and leadership skills, Fire Life Safety Training (LA City).
City of Hope: Medical research and treatment center for cancer and diabetes.
5+ YOE1+ MgmtBachelor's degree or equivalent experience, 5 years healthcare experience, 1 year leadership, EPIC/EMR experience, budget and staffing management, process improvement, and regulatory compliance knowledge.
AltaMed: Provides comprehensive healthcare services to underserved Southern California communities.
4+ YOE2+ MgmtBachelor's with 2 years management or HS with 5 years management; minimum 4 years contact center experience, 3 years CRM, 3 years with call center/ACD systems; supervisory experience and hiring responsibilities.
Pinnacle Fertility: Operates a national network of physician-led fertility clinics.
2+ YOEHigh school diploma required (Bachelor's preferred), 2+ years clinical healthcare experience in care coordination or case management, EMR proficiency, strong communication and organizational skills, patient advocacy; after‑hours rotating call coverage.
Adventist Health: Faith-based healthcare provider offering hospital and clinical services.
3+ YOE2+ MgmtBachelor's in related field or equivalent; 3 years healthcare experience; 2 years in quality/patient safety and 2 years leadership in acute care; CPHQ or CPPS required within two years; Lean/Six Sigma preferred.
Pipeline Health: Operates a network of community-based acute care hospitals.
1+ YOEMinimum 1 year healthcare experience; patient education, motivational interviewing, care coordination, referral management, EHR documentation, and outreach to support linkage to HIV/syphilis care.
Innovative Integrated Health: Provides integrated medical and social care for independent seniors.
2+ YOE2+ Mgmt2+ years managing multidisciplinary staff, experience with elderly population, high school diploma/GED or associate degree, able to lift up to 35 lbs, strong English communication, proficiency in departmental software.
PATIENT SERVICES MANAGER, FOOD AND NUTRITION - TRAVELING ROLE (Dearborn, MI, US, 48101)
Dearborn or Los Angeles or San Francisco or New York City or Washington or Maryland or Florida or United States
$74k-$78k/yrFieldFull Time
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
7+ Mgmt7+ years patient service leadership experience; B.S. in Nutrition or Hospitality Management preferred; Dietary Manager Certification required if no associate degree; strong Microsoft Office and OMS skills; ability to travel nationally full-time; knowledge of patient service analytics and regulatory compliance.
Microsoft Office, OMS, MyDining, Press Ganey, PRC, Qualtrics
UCLA Health: Provides comprehensive hospital services and academic medical research.
5+ YOEMinimum 5 years in an acute care hospital Transportation Department in a management role; project management experience; knowledge of federal/state/university regulations; strong leadership and coordination skills; ability to manage patient transport and logistics operations.
Prism Vision GroupNYSE: MCK: Provides administrative and business management services for eye care practices.
2+ YOE2+ years patient-facing healthcare or customer service experience preferred; high school/GED; strong communication, critical thinking, cash management, and computer skills; proficiency with Microsoft Office.
AmgenNASDAQ: AMGN: Develops and manufactures biotechnology medicines for serious diseases.
Advanced analytics and leadership experience supporting patient or market access, strong SQL and Tableau skills, ability to translate complex data into executive recommendations, and experience managing analytics teams.
Cedars-Sinai: Provides academic medical care, specialized treatment, and biomedical research.
2+ YOE2 years concierge/liaison experience preferred, 3 years in a health system preferred; high school diploma/GED preferred, bachelor's degree preferred; ability to manage patient care journeys, schedule appointments, coordinate coverage and authorizations.