539 patient experience manager jobs at 153 companies in Dundalk, MD
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Director Patient Experience
Baltimore, Maryland, United States
OnsiteFull Time
University of Maryland Medical Center: Nonprofit academic teaching hospital providing comprehensive tertiary and quaternary care to Baltimore and the Mid-Atlantic region.
7+ YOE3+ MgmtMaster's degree required (Nursing, PT, RT, or related), 7+ years progressive leadership in patient experience or healthcare ops with 3+ years leading patient experience initiatives; advanced knowledge of patient-centered care, regulations, and change management.
Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
PATIENT EXPERIENCE SYSTEM MANAGER - Towson, MD (1556726)
Towson, Maryland, United States
$75k-$85k/yrOnsiteFull Time
Crothall Healthcare: Private healthcare support-services provider serving hospitals and health systems with environmental, facilities, transport, observation, and sterile-processing services.
2+ YOEExperience in service-oriented operations, customer service training, and coaching; strong organizational, multi-tasking, budget, and Microsoft Office skills; HS diploma/GED required; bachelor's preferred.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Alexandria Rehabilitation & Healthcare Center: For-profit skilled nursing facility providing post-acute rehabilitation and long-term care to Alexandria-area residents.
Bachelor’s degree preferred; experience in healthcare, long-term care, senior living, hospitality, or customer service preferred. Requires strong communication, conflict resolution, organization, and data analysis skills.
Metz Culinary Management: Family-driven providing contract dining and hospitality services.
Patient services or restaurant management experience, hospitality-minded leadership, strong verbal and written communication, Microsoft Office skills, and ability to create reports, summaries, and letters.
Flourish Research: Private U.S. clinical trial site network conducting Phase I–IV studies for biopharma sponsors and CROs.
5+ YOE3+ MgmtHigh school diploma or equivalent required; college degree preferred. Requires 5 years of patient recruitment experience in a clinical research site and 3+ years managing recruitment teams.
Dominion HospitalNYSE: HCA: Private HCA-affiliated psychiatric hospital providing inpatient and outpatient mental-health care for children, adolescents, and adults.
3+ YOEBachelor's degree required (Master's preferred).3+ years patient safety/quality/risk management experience; RN or MSW and CPPS/CPHQ preferred; Lean/Six Sigma preferred; knowledge of HRO principles.
Mercy Medical Center: Catholic nonprofit teaching hospital providing acute, specialty, and primary care to patients in Baltimore and Central Maryland.
1+ YOETransport patients, supplies, and equipment within the medical center; current Heartsaver CPR required; high school diploma/GED; computer proficiency with Microsoft Office, Meditech, Epic, Performance Manager, NetLearning; 1 year patient transport experience preferred.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Meditech, Epic, Performance Manager, NetLearning
The Johns Hopkins Hospital: Nonprofit academic medical center providing tertiary and quaternary care, research, and medical education for patients and trainees.
5+ YOE5+ MgmtHigh School/GED required; BS in food services or hospitality preferred. Requires five years' management experience in large-scale, high-volume food service. Experience with food safety, scheduling, staff supervision, procurement; Baltimore City certificate preferred.
Ivy Rehab: Network of outpatient physical, occupational, speech, and ABA clinics.
2+ YOETwo or more years of preferred healthcare administrative experience, Microsoft Office proficiency, strong time management, multitasking, adaptability, and commitment to patient care.
Microsoft Excel, Microsoft Word, Microsoft Outlook
Pinnacle Fertility: Physician-centric fertility care and reproductive health services platform.
2+ YOEHigh school diploma required; bachelor's degree preferred. Requires 2+ years in clinical healthcare, patient coordination, navigation, or case management, plus EMR and healthcare software proficiency.
Pinnacle Fertility: Physician-centric fertility care and reproductive health services platform.
2+ YOEHigh school diploma required; bachelor's degree preferred. Requires 2+ years in a clinical healthcare setting, patient coordination, navigation, or case management, plus EMR and healthcare software proficiency.
GAP Solutions: Provides mission support and professional consulting services for federal agencies.
1+ YOEAssociate degree and 1+ year related experience required; knowledge of clinical protocols, medical terminology, patient scheduling, travel arrangements, records management, and report preparation. Bachelor's degree in life sciences preferred.
MedStar Medical Group: Nonprofit multispecialty medical group providing primary, specialty, surgical, hospital, home, and telehealth care in Maryland and Washington.
Greeting patients, managing intake/registration, verifying insurance, collecting copays, scheduling appointments, telephone triage, scanning records, and supporting patient flow in a clinical practice.
National Spine & Pain Centers: Private physician-management organization providing administrative and support services to interventional pain clinics treating chronic pain.
1+ YOESchedule patient appointments, obtain and record demographics and insurance, manage messages, use office PC tools, maintain confidentiality; high school diploma/GED and 1+ year call center or healthcare experience required.
Chase Brexton Health Services: LGBTQ-affirming nonprofit community health center providing integrated medical, behavioral, dental, pharmacy, and HIV services to Maryland patients.
1+ YOEProvide outreach, linkage-to-care, insurance enrollment support, case management, and care coordination for pregnant patients and newborns; some college or equivalent experience and 1 year medical experience required.
Microsoft Office Outlook, Microsoft Word, Microsoft Excel, Electronic Medical Record (EMR)
Dental Care Alliance: Dental support organization providing administrative and clinical practice-support services.
Front-desk patient service experience preferred; strong customer service, phone answering, scheduling, and appointment-book management skills; knowledge of HMO/PPO a plus.
PT Solutions Physical Therapy: Clinician-founded provider of outpatient physical therapy and rehabilitation services.
1+ YOEHigh school diploma or GED required; 1–2 years of customer service experience required, with healthcare experience preferred. Must manage insurance, authorizations, payments, and patient relationships.
The US Oncology Network: A national network supporting independent community-based oncology practices.
2+ YOEHigh school or GED, 2+ years patient-facing or customer service experience preferred; strong communication, cash management, critical thinking, HIPAA knowledge, and computer proficiency.
Dental Care Alliance: Dental support organization providing administrative and clinical practice-support services.
Provide high-level customer service in a dental office: answer phones, schedule appointments, manage patient inquiries, handle payments, and knowledge of insurance preferred.
The Retina Group of Washington: A multi-location eye care group providing clinical and revenue cycle services for ophthalmology practices.
2+ YOE2+ years patient-facing or customer service experience preferred, high school diploma/GED, strong communication, cash management, insurance verification, EMR/computer proficiency, and HIPAA compliance.