561 patient experience manager jobs at 212 companies in Upton, MA
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Manager - Patient Experience
Woonsocket, Rhode Island, United States
OnsiteFull Time
Experience coaching patient-experience best practices, strong communication and presentation skills, project management, CAHPS and reputation management knowledge, and proficiency with Word, PowerPoint, Excel, and Adobe Acrobat.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Acrobat
2w
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Manager - Patient Experience
Woonsocket, Rhode Island, United States
OnsiteFull Time
Experience coaching patient experience best practices, knowledge of CAHPS and reputation management, strong communication and project management skills, and proficiency with Microsoft Word, PowerPoint, Excel and Adobe Acrobat.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Acrobat
1mo
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Sr.Dir,Patient Experience
Brighton, Massachusetts, United States
$141k-$225k/yr HybridFull Time
Lead patient experience strategy, oversee operations and teams, collaborate with clinical and administrative stakeholders to improve patient satisfaction and outcomes.
3w
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Director, Patient Experience & Regulatory Engagement
Boston, Massachusetts, United States
$152k-$228k/yr OnsiteFull Time
10+ YOE10+ years in biotech/pharma with regulatory, clinical development, or consulting experience; bachelor\u0002s degree; experience generating/synthesizing patient experience data; ability to influence senior leaders and lead global initiatives.
3w
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Director, Patient Experience & Regulatory Engagement
Boston, Massachusetts, United States
$152k-$228k/yr OnsiteFull Time
10+ YOE10+ years pharma/biotech experience, bachelor’s degree required (data science/management preferred), experience with patient experience data for regulatory submissions, vendor leadership, stakeholder influence, AI familiarity, ability to travel 20-30%.
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Admin Patient Experience Representative- Cardiology
Boston, Massachusetts, United States
$20-$34/hr HybridFull Time
0+ YOEProvide administrative support, scheduling, registration, call management, insurance verification, and documentation; experience with Epic and Microsoft Office; levels range from no experience to 2+ years.
Epic, Microsoft Office
3w
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Director, Patient Experience & Regulatory Engagement
Boston, Massachusetts, United States
$152k-$228k/yr OnsiteFull Time
10+ YOE10+ years pharma/biotech experience; bachelor’s degree (data science or management preferred); experience with patient experience data, regulatory engagement, influencing senior leaders, and use of AI/analytics.
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Director, Patient Experience & Regulatory Engagement
Boston, Massachusetts, United States
$152k-$228k/yr OnsiteFull Time
10+ YOEBachelor's degree,10+ years pharma/biotech experience (Regulatory/Clinical/Consulting preferred),experience generating patient experience data for regulatory submissions,ability to influence senior leaders,travel 20-30%,AI familiarity preferred.
3w
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Global Patient Access Enablement Lead, Manager
Boston, Massachusetts, United States
$127k-$200k/yr OnsiteFull Time
Experience in patient access operations, documentation governance, compliance support, digital platform enablement, and program management; familiarity with audits and stakeholder reporting.
SharePoint, One Patient Access (OPA), Pharmacovigilance System Master File (PSMF)
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Patient Services Manager 2
Worcester, Massachusetts, United States
$70k-$75k/yr OnsiteFull Time
0+ YOEAssociate degree and 0–2 years of management and related experience. Requires frontline team leadership, patient dining, food safety, sanitation, scheduling, onboarding, and quality monitoring skills.
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Blackbird - Senior Manager, Patient Recruitment & Insights
Boston, Massachusetts, United States
$135k-$165k/yr OnsiteFull Time
Raven: Healthcare incubator developing scientific breakthroughs into biotechnology companies.
4+ YOE4+ years in clinical trial recruitment, patient engagement, or clinical operations; strong project execution, clinical trial fluency, stakeholder communication, and experience with recruitment campaigns and patient advisory activities.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Notion, SmartSheet, generative AI tools, AI-enabled tools
1w
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Patient Access & Pre-Access Manager
Nashua or Nashua
$57k-$79k/yr OnsiteFull Time
2+ Mgmt2+ years management experience in healthcare, patient access experience preferred; bachelor\u0002s degree or equivalent preferred; strong Microsoft and IT proficiency; demonstrated use of AI for process improvement; excellent prioritization and communication skills.
Microsoft, AI
1mo
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Manager, Patient Retention
Waltham, Massachusetts, United States
$127k-$155k/yr HybridFull Time
6+ YOE6+ years clinical research experience, advanced proficiency with EDC/IRT/eCOA, ability to synthesize operational metrics into risk-mitigation workflows, strong interpersonal and relationship-management skills.
Electronic Data Capture (EDC), IRT, eCOA
3w
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Patient Support Manager (Southwest)
Cambridge or United States
$110k-$165k/yr HybridFull Time
5+ YOEBachelor's preferred, 5+ years patient service/market access experience in pharma/healthcare, knowledge of payer systems (private, Medicare Part D, Medicaid), CRM and Excel proficiency, strong communication and problem-solving skills.
Salesforce.com, Microsoft Excel, Microsoft Outlook, Microsoft Word
2w
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Manager, Patient Advocacy, Global Rare Diseases
Boston, Massachusetts, United States
$142k-$174k/yr HybridFull Time
2+ YOE2-3 years biopharmaceutical experience with ≥1 year in rare disease/patient advocacy, bachelor’s degree, strong communication and program management skills, knowledge of R&D/regulatory/compliance, ability to travel up to 35%.
2mo
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Senior Manager, Patient Support Operations
Cambridge, Massachusetts, United States
$160k-$200k/yr OnsiteFull Time
8+ YOE8+ years in clinical development operations or CRA in transplant/cell therapy; bachelor’s in life sciences or nursing (RN); strong hospital experience; domestic travel; excellent communication.
CTMS, TMF, SOPs
3w
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Senior Product Manager, Patient Marketing
Cambridge, Massachusetts, United States
$165k-$179k/yr RemoteFull Time
5+ YOEBachelor's degree,5+ years pharma/biotech experience with ≥2 years patient marketing,project management skills,knowledge of pharmaceutical promotional regulations and MLR review processes,strong communication and collaboration.
Veeva Vault
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Patient Navigator
Boston, Massachusetts, United States
$22-$32/hr OnsiteFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
1+ YOEBachelor's in clinical social work/healthcare management or equivalent experience; 1-2 years social work/case management preferred; strong knowledge of healthcare resources, patient advocacy, EHR and case management software; excellent communication and organization.
Electronic Health Records, case management software
2w
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Patient Observer
Leominster, Massachusetts, United States
$19/hr OnsiteFull Time
2+ YOEHigh school diploma, proficient English, minimum ~2 years psychiatry or related experience preferred; ability to manage patient behavior and complete observation documentation.
1mo
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Risk and Patient Safety Manager
Needham, Massachusetts, United States
$130k-$160k/yr HybridFull Time
3+ YOEBachelor's degree required (Master's preferred); RN licensure in MA, CPHRM and/or CPPS; 3+ years risk management/patient safety experience; EMR and Microsoft Office proficiency; RCA/FMEA experience.
RLDatix, RL Solutions, Electronic Medical Records (EMR), Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access
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