1mo
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Specialist Director, Salesforce Platform Support Lead
Los Angeles or San Diego or Santa Clara or Washington or Fort Lauderdale or Jacksonville or Miami or Orlando or Tampa or Atlanta or Chicago or Charlotte or Raleigh or Montvale or Short Hills or New York or Portland or Philadelphia or Austin or Dallas or Fort Worth or Houston or McLean or Seattle
OnsiteFull Time
8+ YOE8+ years Salesforce platform delivery and AMS/support leadership with SLA accountability; deep Sales Cloud, Apex, Flows, Lightning knowledge; ITIL service management and multi-team Agile leadership.
Salesforce, Sales Cloud, Apex, Flows, Lightning, MuleSoft
1w
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Sr. AI Platform Engineer
Austin, Texas, United States
OnsiteFull Time
5+ YOE5+ years in software/platform/systems administration supporting enterprise AI tools; expertise with agentic architectures, identity & governance, AWS infrastructure, and backend languages Python/Go/TypeScript.
Portkey, Claude, Gemini, Devin, Glean, Model Context Protocol (MCP), Python, Go, TypeScript, AWS, Bedrock, IAM
1d
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Support Engineer
Austin, Texas, United States
HybridFull Time
5+ YOE5+ years cross-platform support (3+ in Cloud/MSP), bachelor\u0002s or equivalent, strong Cisco, VMware, backup/DR, firewall, ServiceNow, automation (Ansible/Terraform), excellent communication and problem-solving.
ChatGPT, Copilot, ServiceNow, Ansible, Terraform, Veeam, Commvault, Zerto, VCDA, VMware, Pure, IBM, NetApp, FortiGate, Palo Alto, Cisco, Linux, Unix, Windows
1mo
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Director of Support
Austin, Texas, United States
$110k-$160k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in customer support with 3+ years managing support teams; experience improving SLA/CSAT/time-to-resolution; experience with multi-segment support and modern support platforms; startup/fintech experience preferred; schedule flexibility for 24/7 coverage.
Jira, Intercom, Zendesk, HubSpot, Pylon
1mo
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Software Application Support Engineer, Retail Engineering
Austin, Texas, United States
OnsiteFull Time
Provide technical support for a complex eCommerce platform, gain deep technical knowledge of the platform, and support business and engineering teams.
19h
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IT Support Technician
Austin or Toronto
HybridFull Time
2+ YOE2+ years IT support experience, CompTIA A+ or equivalent, proficiency with Windows/macOS, Microsoft Entra ID/Azure AD, Microsoft 365, ITSM platforms, strong troubleshooting and communication skills.
Windows 10/11, macOS, Microsoft Entra ID, Azure AD, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, HaloITSM, Intune, Jamf, Claude, ChatGPT, Copilot, Slack
1mo
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Premier Support Engineer
Austin, Texas, United States
$70k-$87k/yr HybridFull Time
3+ YOEBachelor's or equivalent experience; 3+ years supporting/administering SaaS ITIM products; 3+ years Linux, Windows, or network administration; scripting ability; 3+ years with cloud platforms (AWS, Azure); familiarity with Zendesk or Jira; strong troubleshooting and communication skills.
LogicMonitor, Linux, Windows, AWS, Azure, Zendesk, Jira
1w
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Business Support Analyst - Sales
Austin, Texas, United States
$70k-$80k/yr OnsiteFull Time
2+ YOE2+ years supporting sales or executives; experience with vendor onboarding portals, Salesforce, expense platforms, strong communication, attention to detail, and ability to manage travel and schedules.
Ariba, Coupa, GEP, Salesforce, Expensify, Concur
3w
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Technical Support Specialist
Austin, Texas, United States
HybridFull Time
2+ YOE2-3+ years in technical customer support (SaaS/e-commerce/logistics preferred). Strong knowledge of APIs/webhooks, e-commerce platforms, payments, shipping/logistics; proficiency with SQL, Postman, JavaScript/JSON, and basic HTML/CSS; excellent communication.
APIs, webhooks, Shopify, BigCommerce, WooCommerce, Stripe, SQL, Postman, JavaScript, JSON, HTML, CSS
1mo
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Web and App Support Technician I
Austin, Texas, United States
$25-$26/hr HybridFull Time
HS diploma required; 1 year supporting websites or digital platforms preferred. Must be proficient with CMS platforms, HTML and CSS, basic troubleshooting, and email marketing automation tools.
CMS, Kentico, WordPress, HTML, CSS, Robohead, Jira, Asana, Trello, Informz, MailChimp, Marketing Cloud
1mo
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Technical Support Engineer - Level 4
United States or Florida or Orlando or Dallas or Houston or Austin or Chicago or Atlanta
RemoteFull Time
7+ YOE7+ years technical support experience with IBM Power/IBM i platforms, hardware installations, system migrations, SAN/replication, VIOS, PowerHA, HMC, LPAR tasks, MS Office proficiency, strong troubleshooting and communication skills.
IBM i, IBM Power, VTL, VIOS, PowerHA, FSFC, FSR, HMC, FSP, LPAR, SAN, SQL, Microsoft Office
1mo
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Senior Software Engineer - Platform
Warren or Austin
HybridFull Time
5+ YOEBachelor's in CS/Engineering/Math, 5+ years engineering or platform support, scripting with Bash/Python/Java, Terraform, GitHub, Linux/Windows Server, cloud (AWS/Azure), CI/CD, containerization, databases, and security practices.
Bash, Python, Java, Terraform, GitHub, GitHub Actions, Linux, Windows Server, SSO/SAML, AWS, Azure, Databricks Asset Bundles, Databricks, Databricks Genie, GitHub Copilot, Docker, Kubernetes, PostgreSQL, MongoDB, Redis, BrowserStack, OTEL, DataDog, Glean, Cursor
3w
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Senior Director of Digital Technology for Customer Support
Spring or Austin or Houston
$210k-$320k/yr OnsiteFull Time
10+ YOEGraduate degree in a related field, 10+ years in customer support technology or contact center transformation, experience with CCaaS and CRM platforms, AI-enabled tools, strong stakeholder and change leadership.
CCaaS, CRM
3w
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IT Service Delivery & Support Manager (AUSTIN, TX)
Austin, Texas, United States
$5k-$7k/mo OnsiteFull Time
2+ YOE2+ Mgmt2-3 years supervisory experience leading a contact center/service desk; knowledge of service desk operations, workforce management, quality assurance, ITSM platforms; ITIL v5 and CTCM required or to be obtained within 12 months; bachelor’s in CS/IT preferred.
Salesforce, ServiceNow, BMC Helix, JIRA Service Management
3d
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Platform Customer Engineer, Google Cloud
Atlanta or Austin
$104k-$150k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent experience; 4+ years cloud-native architecture experience in customer-facing/support roles; experience with cloud/on-prem/virtualization/containerization, programming, presentations, and stakeholder engagement.
Google Cloud Platform, Google Cloud
3d
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Corporate Counsel: AI Software and Platform
Research Triangle Park or Austin or Richardson or Seattle or Atlanta or Chicago or Herndon
$179k-$226k/yr HybridFull Time
6+ YOEBar admission and 6+ years legal experience in law firm and/or in-house supporting software/cloud/AI products; strong contract drafting/negotiation, IP, regulatory and product counseling skills.
1w
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Engineering Manager, Support & Stability
Columbus or Boston or New York City or Chicago or Austin or Los Angeles
$150k-$190k/yr RemoteFull Time
3+ YOE3+ years engineering management experience, experience with platform reliability/system health, AI agent adoption, technical depth in high-risk domains, ability to manage and grow engineers.
PHP, Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Jira, Claude, Cursor, Datadog, Snowflake
3w
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Data Engineer, Data Platform Management, Grocery Tech Foundations
Austin, Texas, United States
$132k-$179k/yr OnsiteFull Time
5+ YOE5+ years data engineering with distributed systems, data modeling, ETL/ELT, SQL, AWS (Redshift,S3,Glue,EMR,Kinesis,FireHose,Lambda), BI and ETL tools, Python/PySpark/Java; ability to modernize data infrastructure and support reporting apps.
Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, IAM, OBIEE, Business Objects, Cognos, Tableau, MicroStrategy, SSAS Cubes, Informatica, ODI, SSIS, Datastage, Python, Pyspark, Java, SQL, Jira
3w
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CRM Assistant (Remote)
Austin, Texas, United States
$23-$25/hr RemoteFull Time
Experience with CRM platforms, strong attention to detail, Excel/Google Sheets proficiency, bachelor\u0002s degree or equivalent preferred, strong communication and analytical skills.
Salesforce, HubSpot, Zoho, Microsoft Excel, Google Sheets
1mo
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Community Services Asst
Georgetown or Austin
OnsitePart Time
High school diploma or GED required; customer service/administrative experience preferred; competency in Microsoft Office and community platforms (TownSq); strong verbal/written communication, confidentiality, multitasking, and ability to lift up to 20 lbs.
TownSq, Microsoft Word, Microsoft Excel, Microsoft Outlook