149 product support engineer jobs at 101 companies in Larkspur, CA
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Senior Product Support Engineer
San Carlos, California, United States
$145k-$196k/yrFieldFull Time
Nautilus BiotechnologyNASDAQ: NAUT: Develops a single-molecule protein analysis platform for research.
8+ YOEBachelor's in engineering/biotech, 8+ years supporting complex instruments, strong electromechanical/fluidics/optics troubleshooting, Linux experience, schematic literacy, excellent communication and RCA skills.
United States or Texas or San Francisco or New York City or Washington
$90k-$121k/yrRemoteFull Time
SamsaraNYSE: IOT: Connected Operations Cloud platform for physical operations and IoT.
6+ YOEB.S. in CS/Engineering, 6+ years technical support/field/systems engineering with distributed hardware-integrated products, familiarity with ELD rules, strong customer communication, incident response, and on-call experience.
Cartesia: Builds real-time generative voice and multimodal AI models.
2+ YOE2+ years in technical/product support or similar; strong troubleshooting with APIs, SDKs, logs; excellent written and verbal communication; comfortable debugging and collaborating with engineering.
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
Oakland or Bolingbrook or San Francisco or Chicago
OnsiteFull Time
Formic: Provides industrial robots for manufacturing via a service-based model.
7+ YOERequires 7+ years in industrial automation, robotics, or manufacturing equipment; strong mechanical, electrical, controls, and automation troubleshooting; and experience with PLCs, robots, safety equipment, vision, or networking.
DanaherNYSE: DHR: Develops scientific instruments and diagnostic tools for healthcare markets.
3+ YOEBachelor's in life science or engineering, 3+ years hands-on engineering experience in life sciences or labs, experience creating service documentation and training, strong troubleshooting and communication skills, able to lift 50 lbs, up to 30% travel.
Lam ResearchNASDAQ: LRCX: Manufacturing equipment used to fabricate advanced semiconductor microchips.
8+ YOEBS/AS in EE/ME preferred, typically 8+ years semiconductor equipment and field support experience, strong troubleshooting, escalation, customer-facing and technical leadership skills.
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
5+ YOEDesign and optimize product serviceability, reduce cost-of-service, support product lifecycle from NPI to obsolescence, and provide technical escalation and training; doctorate/master's/bachelor's with corresponding experience required.
ITTNYSE: ITT: Manufactures engineered components for transportation, energy, and industrial markets
10+ YOEBachelor’s in Mechanical or Electrical Engineering, 10+ years electro-mechanical product design experience, proficient with 3D CAD and GD&T, Microsoft Office, ability to manage multiple tasks and support production; up to 10% travel.
Creo, Solidworks, NX, Microsoft Excel, Microsoft Word
DataVisor: AI-powered fraud and financial crime detection for enterprises.
3+ YOE3+ years SaaS technical support in Big Data Analytics; 1+ year real-time data or decision engine experience; B.A./B.S. in technical/analytical field; strong problem-solving, communication, multitasking; time/project management; ability to explain technical concepts to non-tech users; coding/database skills (Python/Java/SQL) a plus; process improvem...
Dust: Platform to build and deploy custom enterprise AI agents.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
KLANASDAQ: KLAC: Provides process control and yield management solutions for semiconductors.
Entry-level engineering role to develop and maintain Microsoft Windows OS images, use PowerShell scripting for automation, support diagnostic scripts, create technical documentation, and collaborate with hardware and software teams.
Microsoft Windows, Microsoft PowerShell, Python, Bash
IntuitiveNASDAQ: ISRG: Robotic-assisted systems for minimally invasive surgery.
8+ YOE1+ MgmtBachelor's degree in engineering or equivalent experience, 8+ years in engineering, 1–3 years managing people, analytical and troubleshooting skills, regulated medical-device experience, and technical communication ability.
SQL Server, Python, MATLAB, PowerShell, Git, JIRA, Confluence, Microsoft Excel
Anthropic: Developing safe and reliable artificial intelligence systems.
5+ YOE5+ years in technical product support for enterprise customers; strong API and SaaS experience; hands-on with SSO/OAuth; excellent written and verbal communication; able to work in ambiguity and coordinate across teams
Velo3DNASDAQ: VELO: Manufacturer of advanced metal 3D printers and software.
3+ YOEBachelor's in engineering or equivalent experience; 3+ years in manufacturing or equipment troubleshooting; experience with ITRS, Splunk, Datadog; Shell/Python scripting; RCA, automation, system maintenance, and incident management.
Braintrust: Platform for evaluating and monitoring AI model performance.
1+ YOE1+ year supporting developer-facing products, ability to read/debug Python or TypeScript, API/SDK troubleshooting, on-call participation, strong communication and problem-solving skills.
Metriport: Provides an open-source API for healthcare data interoperability.
3+ YOE3+ years in technical/developer support or software engineering; experience shipping production code, APIs/webhooks, high-volume ticket triage, debugging and escalation; building support tooling/runbooks; strong communication and problem-solving.
Rivian and Volkswagen Group Technologies: A joint venture developing technology and production solutions for electric vehicles, spanning software, electronic modules, and manufacturing.
6+ YOE6+ years developing and commissioning ICT/EOL test equipment for electronic modules; degree in electrical/mechatronics/manufacturing or equivalent experience; experience with diagnostic and programming protocols, test automation, data analysis, and international CM support.
WalmartNYSE: WMT: Multinational retail operating discount stores and supermarkets.
10+ YOE10+ years in engineering/support/product development, bachelor’s or master’s in computer science or related, experience with messaging/streaming/data security and cloud-native platforms, senior stakeholder influence and product strategy skills.
AI/ML, Web Content Accessibility Guidelines (WCAG) 2.2 AA