San Francisco • 50 milesRemote · Hybrid · Onsite · Field · All Environments
San Francisco • 50 milesRemote · Hybrid · Onsite · Field · All Environments
San Francisco • 50 milesRemote · Hybrid · Onsite · Field · All Environments
San Francisco • 50 milesRemote · Hybrid · Onsite · Field · All Environments
105 saas support jobs at 79 companies in San Francisco, CA
3w
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IT Support Engineer, Executive Support
San Francisco, California, United States
$230k-$265k/yr HybridFull Time
7+ YOE7+ years IT support and 3+ years executive support; bachelor\u0002s or equivalent; strong macOS, identity, SaaS, AV, discretion, runbook and KB writing skills.
macOS, AV, SaaS, KB
1w
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Customer Support Specialist, Time Off Support
Nevada or California or New Mexico or Colorado or El Paso or Arizona or Utah or Washington or Oregon or Los Angeles or Idaho or Montana or Wyoming or San Francisco
$22-$23/hr RemoteFull Time
1+ YOEBachelor's degree, 1–4 years of customer support experience in a SaaS business, SaaS troubleshooting and problem-solving experience, prioritization skills, and excellent written and verbal English communication.
CRM, SaaS, Slack, Microsoft 365
2w
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Support Lead
San Francisco, California, United States
$90k-$140k/yr OnsiteFull Time
2+ YOE2+ years in customer or technical support for SaaS; experience with ticketing/tooling, knowledge-base and automation work, strong written communication, pattern recognition, and ownership mindset.
1w
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Product Support
San Francisco, California, United States
$115k-$145k/yr OnsiteFull Time
2+ YOE2+ years in customer support or customer experience, preferably in high-growth technology or SaaS; technical troubleshooting, AI fluency, clear writing, independent prioritization, and experience with logs, APIs, or integrations.
Slack, AI, APIs
2w
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Director, NA L3 Customer Support
Campbell or North America
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years in enterprise technical support or product implementation with 5+ years in leadership; deep PLM,SaaS,and hybrid cloud/on-premise expertise; ITIL/DevOps experience; strong leadership, RCA and escalation management skills.
PLM, SaaS, ITIL, DevOps
1w
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IT Support Engineer
San Francisco or United States
$98k-$123k/yr RemoteFull Time
4+ YOERequires 4+ years of IT or desktop support experience, Mac OS troubleshooting, customer service, SaaS tools, AV support, and strong communication skills; Windows and IT certifications are advantageous.
Mac OS, Windows 10, VDI, Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta, Workspace One, JSM, SSO, CompTIA A+, CompTIA Security+, CompTIA Network+
3w
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IT Support Engineer
Campbell, California, United States
$150k-$180k/yr OnsiteFull Time
3+ YOE3+ years IT support experience; hands-on macOS/Windows hardware and software troubleshooting; device provisioning, onboarding/offboarding, conference-room AV support; Google Workspace and SaaS administration; strong communication for executive support.
Google Workspace, Slack, Zoom, Jamf, Intune, Kandji, Jira Service Management, Zendesk, macOS, Windows
2w
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Technical Support Analyst
Oakland, California, United States
$78k-$95k/yr HybridFull Time
2+ YOE2–4 years relevant IT experience; SaaS systems administration, user support, troubleshooting, security remediation, and strong communication skills.
Okta, Google Workspace, Slack, Zendesk, Zoom
4w
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Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
1w
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IT Support Technician
Mountain View or San Francisco
$75k-$90k/yr OnsiteFull Time
IT support experience with macOS and Windows devices, SaaS platforms, networking, MDM, Okta, Azure AD, scripting, and Atlassian tools; strong communication, analytical, and organizational skills.
macOS, Windows, Google Workspace, Slack, MDM, DHCP, DNS, VLANs, VPNs, Atlassian, Jira, Confluence, Okta, Python, Bash, PowerShell, Azure AD, Kandji, Intune, Endpoint Manager
1w
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IT Support Engineer
San Francisco or United States
RemoteFull Time
4+ YOERequires 4+ years of IT, desktop support, or systems administration experience; Mac troubleshooting expertise; IT tools and SaaS experience; customer service, communication, and technical troubleshooting skills.
Mac OS, Windows 10, VDI, Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta, Workspace One, JSM, SSO
1w
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IT Support Engineer
San Francisco, California, United States
$98k-$123k/yr RemoteFull Time
4+ YOERequires 4+ years of IT, desktop support, or systems administration experience; Mac OS troubleshooting; Windows experience preferred; SaaS, AV, customer service, and technical communication skills.
Mac OS, Windows 10, Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta, Workspace One, JSM, SSO, A/V
2mo
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Support Engagement Lead
New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree or equivalent experience; 3+ years client-facing SaaS experience with 2+ years technical support and 1+ years account management; strong communication, analytical skills, and experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, BrazeAI, Swift, Java, Kotlin, Kibana, Datadog, HTML, CSS, JavaScript, Ruby
1w
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Customer Support Specialist
San Francisco, California, United States
OnsiteFull Time
1+ YOERequires 1+ year of customer support or user operations experience in B2B SaaS or technology, strong written and verbal communication, product curiosity, ownership, and comfort working with ambiguity.
Pylon, Zendesk, Intercom, Salesforce, HubSpot
2mo
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Technical Support Specialist , UK
United Kingdom or San Francisco
£40k-£60k/yr RemoteFull Time
5+ YOE5+ years in technical support or support engineering in SaaS, hands-on platform/integration investigation, experience with APIs/webhooks and observability tools, strong incident communication and escalation skills, UK-based.
Datadog, New Relic, Grafana, Pylon, Zendesk
1mo
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Senior IT Support Specialist
San Francisco, California, United States
$90k-$105k/yr OnsiteFull Time
5+ YOE5+ years IT support experience; hands-on hardware, OS, SaaS, and networking knowledge; user account management and onboarding/offboarding; experience with ticketing and project tools; strong communication and documentation; available for on-call support.
Okta, Kandji, Cisco Meraki, Google Workspace, Slack Enterprise Grid, Asset Panda, ManageEngine Endpoint Central, Carbon Black, Mimecast, FreshService, Atlassian, Zoom, Qualys, LastPass
1mo
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Technical Support Engineer
Sunnyvale, California, United States
$100k-$140k/yr OnsiteFull Time
3+ YOE3+ years supporting big data or enterprise SaaS platforms; proficiency in Java, Python or Shell scripting, SQL/MySQL, Linux; experience with Hadoop, Hive, Kafka, Redis; Mandarin fluency required.
Java, Python, Shell, Linux, MySQL, SQL, Hadoop, Hive, Kafka, Redis, Flink, Trino, Docker, Kubernetes, AWS, GCP, Azure, SDK
6d
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IT Support Engineer II
San Francisco, California, United States
$40-$49/hr OnsiteFull Time
Experience administering macOS and Windows, IT lifecycle and asset management, networking, MDM, security, SaaS tools, scripting, high-touch support, documentation, and process improvement.
macOS, Windows, DNS, DHCP, VPN, Jamf, Google Workspace, Okta, Zoom, Bash, Python, PowerShell, Microsoft 2FA, Microsoft MFA
1mo
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Customer Support Specialist
San Francisco, California, United States
OnsiteFull Time
1+ YOE1+ years in B2B SaaS customer support, strong written and verbal communication, organization, prioritization, analytical mindset, experience with high-volume chat/email queues and SLAs, and ability to collaborate cross-functionally.
2mo
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Technical Support Engineer
San Francisco or Seattle or New York City
$90k-$115k/yr HybridFull Time
3+ YOEBachelor's degree, 3+ years in SaaS technical support, U.S. citizenship required, experience with APIs and SQL, proficiency with AI-assisted tools (ChatGPT/Claude/Copilot), strong communication and customer-empathy skills.
ChatGPT, Claude, Copilot, GitHub Copilot, Cursor, SQL, APIs, iOS, Android, LLM
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