1d
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(fluent French & English) Technical SaaS Support Specialist (remote)
Bangkok or Telecommute
RemoteContract
2+ YOEFluent French and English (C1), 2+ years in customer/SaaS/technical support, CRM and Microsoft Excel experience, strong troubleshooting and communication skills, and reliable home equipment/internet.
Microsoft Excel, Zendesk, CRM
4d
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Senior Application Support Engineer - Java/SaaS
Kansas City, Kansas, United States
HybridFull Time
3+ YOE3+ years Java/Spring Boot experience for debugging and patching, integration troubleshooting, SQL log/query analysis, incident management, and production support.
Java, Spring Boot, SQL, JBeret, IBM App Connect (ACE), Cleo Harmony, MFT
3d
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Customer Support Agent (SaaS Helpdesk) - Philadelphia
Philadelphia, Pennsylvania, United States
$62k-$72k/yr HybridFull Time
1+ YOE1 year supporting customers via email, outstanding written communication, experience with ticketing (Zendesk a plus), customer-focused, patient, and able to escalate technical issues.
Zendesk, Slack, Zoom
2d
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Billing Tech Support Specialist (B2B SaaS)
United States
$50k-$60k/yr RemoteFull Time
3+ YOE3+ years customer-facing tech support experience, medical billing (RCM) background required, strong analytical and troubleshooting skills, exceptional written communication, proficient in Microsoft Excel.
Microsoft Excel, Zendesk
18h
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IT Support Engineer, Executive Support
San Francisco, California, United States
$230k-$265k/yr HybridFull Time
7+ YOE7+ years IT support and 3+ years executive support; bachelor\u0002s or equivalent; strong macOS, identity, SaaS, AV, discretion, runbook and KB writing skills.
macOS, AV, SaaS, KB
2w
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Customer Success Specialist (SaaS)
Brentwood, Tennessee, United States
OnsiteFull Time
2+ YOE2+ years in customer success/support or SaaS, strong technical aptitude, excellent communication and training skills, ability to manage priorities and solve problems in a fast-paced environment.
SaaS, CRM, APIs
3mo
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Support Engineer (SF)
San Francisco or London
$150k-$180k/yr HybridFull Time
Experience as a Support Engineer in a early-stage or scaling B2B SaaS; strong API/logs/SQL skills; own SF hours; proactive, clear communicator.
SQL, APIs, Webhooks, SDKs, Logs, SaaS
1mo
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Support Operations Lead
Indianapolis, Indiana, United States
HybridFull Time
2+ YOE2–4 years in customer or technical support in SaaS; strong technical aptitude; read API docs; troubleshoot; ticketing experience; excellent written communication; manage multiple priorities; meet SLAs; scale a support function.
Ticketing systems, API documentation, SaaS
1mo
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Customer Support - Senior Support Specialist
Irvine, California, United States
OnsiteFull Time
5+ YOE5+ years in customer/technical support for SaaS; strong SaaS troubleshooting, SQL and API knowledge, experience with ticketing/CRM systems, data analysis, mentoring, and cross-functional collaboration.
SQL, APIs, Intercom, Zendesk, Salesforce, Jira, CRM
3w
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Technicien·ne support technique junior
Quebec or Canada or United States
RemoteFull Time
Harris ComputerToronto Stock Exchange: CSU: A provider of mission-critical software solutions for public sector, healthcare, utilities and private sector customers, offering a supportive and growth-oriented work environment.
Relevant IT or technical support training, experience in technical/help-desk support, bilingual French and English communication, troubleshooting (Windows, SQL, VPN), remote support and familiarity with cloud (AWS/Azure) and SaaS environments.
Windows, AWS, Azure, SQL, VPN, SaaS
2mo
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Head of Support
United States
$125k-$223k/yr RemoteFull Time
10+ YOE5+ Mgmt10+ years in technical/customer support with 5+ years leading managers in a scaling B2B SaaS or API company; 3+ years running global support operations; fintech/payments experience preferred; proven senior-level incident ownership and cross-functional collaboration.
SaaS, APIs, AI
3mo
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French speaking eSignature Customer Support Representative
United States
OnsiteFull Time
French and English fluency; experience with SaaS support and web-based troubleshooting; strong communication.
SaaS, web-based tools, eSignature, OAuth, SAML
1mo
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Customer Support Specialist
Palm Coast, Florida, United States
$24-$26/hr RemoteFull Time
Bilingual English/Spanish customer support with technical troubleshooting for SaaS and connected medical devices, call center/ticketing experience, strong documentation and communication, willing to work rotating ET shifts, weekends, and federal holidays.
AI/ML, SaaS, ticketing system
1mo
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Senior Technical Support Engineer
United States or Israel
OnsiteFull Time
5+ YOEBachelor's or equivalent, 5+ years network/security/SaaS support experience, proficiency with Active Directory/GPO, Windows, Linux, PowerShell and Python, strong problem-solving and communication skills.
Active Directory/GPO, Windows, Linux, PowerShell, Python, SaaS
2mo
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Support engineer
San Francisco or New York City
$132k-$167k/yr HybridFull Time
5+ YOESenior support engineer with 5+ years in enterprise B2B SaaS, strong AWS/GCP, Python, REST APIs, and debugging skills.
AWS, GCP, Python, SDKs, SSO/SCIM, Jira, Grafana, Datadog, REST API
1w
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Application Support Administrator I
Colorado Springs, Colorado, United States
$61k-$73k/yr OnsiteFull Time
Install, configure, support and troubleshoot COTS and SaaS applications; perform user setup and security; follow ITIL processes; bachelor’s degree required; obtain CompTIA Security+ within six months.
COTS, SaaS, Cloud, ITSM, ITIL
1mo
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Support Manager
Hyderabad or Houston or United States or India or Australia or New Zealand
OnsiteFull Time
4+ YOE1+ Mgmt4+ years technical support (including 1+ year lead), enterprise SaaS support, troubleshooting (logs, reproduction, RCA), process design for triage/SLA/escalation, strong customer communication, and team building/mentoring.
Jira Service Desk, Sentry, Mixpanel, CloudWatch, Grafana, mWorkOrder, mInventory, mRounds, iMaintenance, Node.js, MongoDB, RabbitMQ, AWS, SAP S/4HANA, Maximo, React Native, iOS, Android
3mo
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Support Analyst
United States
RemoteFull Time
1+ YOEEducation: high school diploma or GED; 1-3+ years in customer support or SaaS; strong writing and communication; technical troubleshooting; remote work capability.
HTML, CSS, JavaScript, APIs/JSON, Hubspot, Jira, Confluence, CRM, Windows, GSuite
2mo
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Support Lead
New York, New York, United States
OnsiteFull Time
Valstro: Provides cloud-native order management systems for institutional trading firms.
Experience in customer support or a customer-facing operations role; strong organization; clear communication; cross-functional collaboration; quick learner; familiar with incident management, ticketing, monitoring, runbooks; experience supporting technical products (SaaS/fintech).
Ticketing systems, Knowledge base, Incident management, CRM integrations, Monitoring/alerting, Runbooks
1mo
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Customer Support - Senior Support Specialist
Irvine, California, United States
OnsiteFull Time
5+ YOE5+ years customer/technical support experience in SaaS; strong troubleshooting, SQL and API knowledge; experience with CRM/ticketing (Intercom, Zendesk, Salesforce, Jira); mentoring and cross-team collaboration.
SQL, APIs, Intercom, Zendesk, Salesforce, Jira
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