49 saas support jobs at 43 companies in Washington, DC
3w
Save
Mark Applied
Hide
Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
1mo
Save
Mark Applied
Hide
Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
2+ YOE2+ years technical/IT support experience; advanced Windows workstation and intermediate networking skills; experience supporting application software; strong written/verbal communication and problem-solving; native-level English.
Windows, CRM, SQL, Claude, ChatGPT, Copilot, Monday Board, Salesforce, AWS, Microsoft Cloud services, iOS, Android, SaaS
1w
Save
Mark Applied
Hide
Customer Support Specialist (Remote)
New Mexico or Utah or West Jordan or Washington or Centreville or Texas or United States
RemoteFull Time
3+ YOERequires 3 years of related SaaS support experience or 1 year supporting Neumo products, plus a bachelor's degree or equivalent experience; troubleshooting, communication, ticketing, and system administration skills required.
Anti-Virus Software, Microsoft Active Directory, Microsoft Domain Name Services, Microsoft Dynamic Host Configuration Protocol, Microsoft Windows, Network Printers, Microsoft Office Suite, Salesforce, Zendesk, Customer Relationship Management (CRM)
2mo
Save
Mark Applied
Hide
Technical Support Engineer
Washington, District of Columbia, United States
HybridFull Time
3+ YOE3+ years in technical/customer support for SaaS, experience with ticketing platforms (Salesforce, Freshdesk, Jira), troubleshooting REST/GraphQL/SQL/MongoDB issues, basic Python, strong communication and stakeholder management.
Salesforce, Freshdesk, Jira, REST APIs, GraphQL, SQL, MongoDB, Python
3w
Save
Mark Applied
Hide
Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
2w
Save
Mark Applied
Hide
Product Support and Training Manager
New York City or Santa Monica or Los Angeles or Palo Alto or Chicago or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$120k-$175k/yr HybridFull Time
5+ YOE5+ years supporting web/SaaS applications with experience in product support, training, knowledge management, supervising staff, and cross-functional collaboration.
Microsoft Office, iManage, Azure DevOps, Jira, Confluence, Agile/Scrum, CI/CD, JSON, XML, SQL
1w
Save
Mark Applied
Hide
Technical Support Specialist (INDG)
Arlington, Virginia, United States
$63k-$97k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent education and experience, 3–5 years of client or technical support experience, strong troubleshooting, analytical, written, and verbal communication skills.
SaaS, enterprise software
2w
Save
Mark Applied
Hide
Technical Support Engineer, Axon 911
Sterling, Virginia, United States
HybridFull Time
5+ YOE5+ years tier-2/3 technical support in SaaS or mission-critical environments; strong networking and VoIP knowledge; monitoring and cloud platform experience; strong troubleshooting and communication skills.
Datadog, Grafana, Wireshark, AWS, Azure, Google Cloud Platform
1w
Save
Mark Applied
Hide
Senior Customer Support Specialist (Bilingual Spanish required)
Baltimore, Maryland, United States
$75k-$85k/yr RemoteFull Time
3+ YOE3+ years customer/member technical or SaaS support experience, bilingual Spanish/English, strong communication, ticketing experience, independent problem solving, and ability to build basic reports.
2mo
Save
Mark Applied
Hide
Senior Member of the Technical Staff - Customer Technical Support
Washington, District of Columbia, District of Columbia, United States
$130k-$180k/yr OnsiteFull Time
8+ YOERequires a BS or MS in computer science or related field, 8–12 years of RTOS experience, embedded Linux, C/C++, networking, cloud, DevOps, and customer-facing technical support experience.
Wind River Systems Products, IDE, compilers, Linux, Debian, CentOS, C, C++, Rust, Python, SaaS, DevOps, CI/CD, Docker, Kubernetes, Git, GitHub, GitLab, Windows, PowerPC, Intel, ARM, RISC-V, TCP/IP, NFV, OpenStack, DPDK, DPI, SDN, VOIP, BSP
2mo
Save
Mark Applied
Hide
Support Operations Officer - US market
Washington or United States
$60k/yr RemoteFull Time
5+ YOESenior (5+ years) experience in Customer Success, SaaS implementation, or operations; strong skills in onboarding, training/webinars, KPI analysis, workflow automation and AI tools; native or bilingual English required; ability to act as SPOC and coordinate cross-functional teams.
1mo
Save
Mark Applied
Hide
SAP NS2 Support Engineering Manager (Herndon, VA, US, 20171)
Herndon, Virginia, United States
$133k-$303k/yr HybridFull Time
US citizen required. Experience managing support engineering teams for multi-tenant SaaS (Commerce Cloud preferred). Technical knowledge of Splunk, HANA Cloud, Event Mesh, SQL, SSO/SAML, TCP/IP, SFTP, HTML; strong stakeholder, escalation, and people management skills.
Splunk, http trace, SAP Cloud Connector, HANA Cloud, Event Mesh, HTML, SSO, SAML, TCP/IP, SFTP, SQL, Commerce Cloud, Concur, Digital Manufacturing Cloud
2mo
Save
Mark Applied
Hide
Senior Member of the Technical Staff - Customer Technical Support
Washington, District of Columbia, United States
$130k-$180k/yr OnsiteFull Time
8+ YOEBS or MS in Computer Science or related; 8-12 years RTOS experience; embedded Linux; device drivers; C/C++/Rust; DevOps; cloud/SaaS; networking; openStack/DPDK; security-enhanced Linux; virtualization; VoIP; strong communication and mentoring skills.
RTOS, Embedded Linux, Device Drivers, BSP, HW design, Networking, C, C++, Rust, Python, Cloud, SaaS, CI/CD, Docker, Kubernetes, Git, GitHub, GitLab, Linux, Windows
8h
Save
Mark Applied
Hide
Senior Manager Operations, Alsense(R)
Baltimore, Maryland, United States
$110k-$135k/yr RemoteFull Time
Experience leading technical operations, service delivery, or customer support teams in SaaS, cloud, or IoT; expertise in incident management, escalations, networking, connectivity, troubleshooting, and stakeholder management.
SaaS, IoT, VPN
3w
Save
Mark Applied
Hide
Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
1w
Save
Mark Applied
Hide
Scaled Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
3+ YOE3+ years in customer success/support/account management, B2B SaaS experience, strong writing and analytical skills, experience with automation platforms preferred.
3w
Save
Mark Applied
Hide
Corporate Counsel
McLean, Virginia, United States
HybridFull Time
5+ YOE5+ years corporate governance experience with SaaS contracts, filings, intercompany agreements, data privacy (GDPR/CCPA), board resolutions, and fundraising support.
2w
Save
Mark Applied
Hide
Client Success & Enablement Specialist
Baltimore, Maryland, United States
HybridFull Time
3+ YOEBachelor's or equivalent,3+ years in client success/account management/support (SaaS preferred),experience with onboarding/training,CRM and support tools,strong communication,technical fluency,ability to manage proactive and reactive work.
Dataiku, Snowflake, AWS, Atlassian: Jira, Confluence, Keras, PyTorch, scikit-learn, Bitbucket, CICD, Sigma, Boomi, dbt Cloud, Hightouch, HubSpot, ZenDesk, Python, Jinja, SQL, Rust, Java, C++, R, SAS, Stata, Matlab, JMP
3w
Save
Mark Applied
Hide
Customer Success Manager - State & Local
Connecticut or Maine or Massachusetts or New Hampshire or New York or Pennsylvania or Rhode Island or Vermont or West Virginia or Florida or North Carolina or South Carolina or Washington
$100k-$115k/yr RemoteFull Time
8+ YOE8+ years enterprise SaaS customer success/account management supporting public sector, CRM experience (SFDC, Hubspot), product support, US travel ability, strong communication and relationship skills, bachelor’s degree or equivalent.
SFDC, Hubspot
1mo
Save
Mark Applied
Hide
Sales Engineer, Matterport - Arlington, VA
Arlington, Virginia, United States
$125k-$177k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years supporting B2B SaaS in pre-sales or technical support, expertise with APIs/SDKs, JavaScript and GraphQL, cloud security (AWS, SAML, OAuth), strong executive communication, ability to travel up to 50%.
APIs, SDKs, JavaScript, GraphQL, AWS, SAML, OAuth, Autodesk, SketchUp, Procore, PlanGrid, Unity, Unreal Engine
Explore Jobs
Expand Your Job Search
Top Cities Near Washington for Saas Support
- Saas Support jobs in Baltimore, MD
- Saas Support jobs in Arlington, VA
- Saas Support jobs in Alexandria, VA
- Saas Support jobs in Frederick, MD
- Saas Support jobs in Gaithersburg, MD
- Saas Support jobs in Rockville, MD
- Saas Support jobs in Bowie, MD
- Saas Support jobs in Leesburg, VA
- Saas Support jobs in Manassas, VA
- Saas Support jobs in Annapolis, MD
- Saas Support jobs in College Park, MD
- Saas Support jobs in Fredericksburg, VA
- Saas Support jobs in Laurel, MD
- Saas Support jobs in Herndon, VA
- Saas Support jobs in Greenbelt, MD
- Saas Support jobs in Fairfax, VA
- Saas Support jobs in Westminster, MD
- Saas Support jobs in Hyattsville, MD
- Saas Support jobs in Takoma Park, MD
- Saas Support jobs in Vienna, VA