29 scaled customer success manager jobs at 25 companies in Berkeley, CA
3mo
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Scaled Enterprise Customer Success Manager
San Francisco or New York City or Austin
$150k-$175k/yr HybridFull Time
3+ YOE3+ years in Customer Success, Account Management, Sales, or related roles at scaling tech companies; experience with SMB/Mid-Market; SaaS/AI tools; data-driven, scalable programs; strong communication.
2w
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Scaled Customer Success Manager
San Francisco, California, United States
$81k-$105k/yr HybridFull Time
3+ YOE3+ years in customer success/account management or digital marketing, experience with scaled/tech-touch models, strong writing, data analysis, and Salesforce proficiency; comfortable with AI and automation.
Salesforce, GenerativeAI
1w
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Scaled Customer Success Manager
San Francisco or London or Bangalore
$145k-$180k/yr OnsiteFull Time
3+ YOE3–6 years in customer success or similar at B2B SaaS, experience scaling portfolios, strong product intuition, data-driven, excellent communication, building playbooks and lifecycle programs.
CRM, APIs, AI tools
1mo
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Scaled Customer Success Manager
San Francisco, California, United States
$100k-$130k/yr OnsiteFull Time
1+ YOE1+ year customer-facing experience (SMB success, account management, or similar); strong written and verbal communication; data-driven; self-starter; comfortable managing a large book with high-volume tech-touch engagement; familiarity with CRM/CS tools is a plus.
Salesforce, Gainsight, HubSpot
1mo
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Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
2w
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Head of Digital and Scaled Customer Success
San Francisco or Chicago or New York City
$178k-$262k/yr HybridFull Time
7+ YOE7+ years customer success leadership in SaaS, experience scaling digital/programmatic success, metrics and experimentation expertise, cross-functional partnering, AI curiosity, and team leadership.
1w
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Customer Success Manager
Los Altos, California, United States
$110k-$150k/yr OnsiteFull Time
3+ YOE3–5 years in customer success or account management, experience with scaled/tech-touch programs, CRM/BI tools, strong communication and technical aptitude.
HubSpot, Looker, FunnelStory
1mo
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Manager, Scaled Engagement Management
New York or San Francisco or London
$125k-$200k/yr OnsiteFull Time
6+ YOE1+ Mgmt6+ years in Customer Success with 1+ year managing teams; systems thinking, experience building scaled engagement playbooks, analytics fluency, hands-on use of AI/LLMs, and strong executive communication.
SQL, LLMs
2mo
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Manager, Customer Success Team
San Francisco or New York City or United States
$150k-$240k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in customer success or account management in SaaS/HealthTech, 2+ years managing teams, strong project management, executive presence, analytical skills, and experience scaling customer programs; EHR integration experience a plus.
EHR, PMS, Epic, Athena, eClinicalWorks (eCW)
1mo
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Manager, Customer Success (SMB)
San Francisco, California, United States
$200k-$220k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in B2B SaaS Customer Success with 2+ years managing teams; strong data literacy, experience with scaled/high-volume CS motions, and familiarity with CS and sales tooling.
Gainsight, Totango, ChurnZero, Outreach, Salesloft, HubSpot, Salesforce
15h
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Commercial Customer Success Manager
San Francisco, California, United States
$125k-$155k/yr HybridFull Time
Experience managing 40–100+ customer accounts, supporting technical teams, identifying expansion opportunities, and using scaled customer success programs, playbooks, and AI-assisted workflows.
AI
3w
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Customer Success Manager
San Jose, California, United States
$263k-$355k/yr HybridFull Time
5+ YOEBachelor's in Engineering/Computer Science,5+ years in technical program/project management or related roles,experience with large-scale silicon/SoC programs,strong communication and stakeholder management skills.
2mo
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Senior Manager, Customer Success - San Mateo
San Mateo, California, United States
OnsiteFull Time
5+ YOE5+ years in customer success or onboarding, technical guidance, and scaling accounts; strong relationship management and communication skills.
2mo
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Customer Success Manager, Mid-Market
South San Francisco, California, United States
$92k-$125k/yr HybridFull Time
3+ YOE3+ years customer/client success experience (CSM level), deep understanding of employee benefits/digital health, strong relationship and analytical skills, comfortable using AI and tech to scale, excellent communication and organization.
1mo
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Director, Customer Success
Toronto or New York City or San Francisco
$221k-$260k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in SaaS Customer Success with 5+ years managing managers; experience owning NRR, building orgs, and scaling AI-driven CS models; strong commercial judgment and cross-functional leadership.
ChatGPT, Claude, Granola, Slack
2mo
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Fractional Head of Customer Success
Austin or Nashville or Seattle or San Jose or San Diego or Salt Lake City or Raleigh or Durham or Phoenix or Oakland or New York City or Minneapolis or Miami or Los Angeles or Houston or Denver or Dallas or Columbus or Chicago or Boston or Atlanta or United States or Canada
RemoteFull Time
Experienced Head/VP of Customer Success from VC-backed B2B startups, proven in managing and scaling CS teams, designing end-to-end CS lifecycle, comfortable working fractional/hourly, based in USA or Canada.
1mo
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Head of Customer Success, Enterprise
San Francisco or New York or United States or Canada or South America
$276k-$325k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success/account management with 5+ years managing and scaling enterprise CS teams; proven NRR/adoption/expansion track record; experience building 10+ person teams; executive engagement and data-driven decision making; familiarity with AI/LLM.
AI/LLM technology
1mo
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Technical Success Manager
New York or San Francisco
$155k-$165k/yr OnsiteFull Time
7+ YOE7+ years client-facing technical experience, proficiency in Python/JavaScript/SQL, strong communication, project and stakeholder management, and experience using AI tools to scale customer engagement.
AppsFlyer, Python, JavaScript, SQL, ChatGPT, Claude
1mo
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Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Seattle or New York or Mountain View
$183k-$284k/yr OnsiteFull Time
10+ YOEAWS certification, 10+ years in senior customer-facing/customer success or transformation advisory roles, 10+ years leading large-scale SDLC/engineering modernization programs, proven ability to develop scalable transformation frameworks, executive presence, and expertise in AI-driven software delivery.
Amazon Kiro, Amazon Bedrock, SageMaker, CI/CD, DevSecOps
2mo
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VP of Customer Success & Adoption
Santa Clara, California, United States
$360k-$380k/yr OnsiteFull Time
12+ YOE6+ Mgmt12+ years in customer success with 6+ years in leadership; proven experience building/scaling CS functions, driving adoption, improving NRR/GRR, reducing churn; data fluency, commercial instincts, strong communication and coaching skills.
Gainsight, Catalyst, Vitally, ChurnZero
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