132 scaled customer success manager jobs at 111 companies in United States
3mo
Save
Mark Applied
Hide
Scaled Customer Success Manager
New York City, New York, United States
OnsiteFull Time
Rogo: Provides a generative AI platform for financial institutions.
2+ YOE2-4+ years in customer success or account management; experience with scalable, digital CS; strong data, automation, and program management skills.
3mo
Save
Mark Applied
Hide
Scaled Customer Success Manager
New York City, New York, United States
$140k-$190k/yr OnsiteFull Time
2+ YOE2+ years in customer success, support, or account management; revenue ownership; data-driven growth; lifecycle campaigns; Bachelor’s degree or equivalent.
2w
Save
Mark Applied
Hide
Scaled Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
3+ YOE3+ years in customer success/support/account management, B2B SaaS experience, strong written communication, analytics skills, experience driving retention and adoption across high-volume SMB portfolios.
3mo
Save
Mark Applied
Hide
Scaled Enterprise Customer Success Manager
San Francisco or New York City or Austin
$150k-$175k/yr HybridFull Time
3+ YOE3+ years in Customer Success, Account Management, Sales, or related roles at scaling tech companies; experience with SMB/Mid-Market; SaaS/AI tools; data-driven, scalable programs; strong communication.
2mo
Save
Mark Applied
Hide
Scaled Customer Success Manager, Startups
United States
RemoteFull Time
Experience managing scaled customer portfolios or startup programs; comfortable with API-first products and developer ecosystems.
HubSpot, Customer.io, Intercom, Zendesk, Linear, Retool, Zapier, Clay, Census, Hightouch, Mixpanel, Amplitude
3w
Save
Mark Applied
Hide
Scaled Customer Success Manager
San Francisco, California, United States
$81k-$105k/yr HybridFull Time
3+ YOE3+ years in customer success/account management or digital marketing, experience with scaled/tech-touch models, strong writing, data analysis, and Salesforce proficiency; comfortable with AI and automation.
Salesforce, GenerativeAI
1w
Save
Mark Applied
Hide
Scaled Customer Success Manager
San Francisco or London or Bangalore
$145k-$180k/yr OnsiteFull Time
3+ YOE3–6 years in customer success or similar at B2B SaaS, experience scaling portfolios, strong product intuition, data-driven, excellent communication, building playbooks and lifecycle programs.
CRM, APIs, AI tools
1w
Save
Mark Applied
Hide
Manager, Scaled Customer Success
Chicago, Illinois, United States
$160k-$220k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years relevant experience (or equivalent),6+ years in Customer Success,2+ years managerial experience,experience with scaled/pooled CS,strong communication,analytical and coaching skills; Okta experience a plus.
Okta
1mo
Save
Mark Applied
Hide
Director, Scaled Customer Success (Remote, US)
United States
$120k-$144k/yr RemoteFull Time
7+ YOE3+ Mgmt7+ years in Customer Success or similar, 3+ years managing people leaders, experience building scaled CS models and automation (Gainsight/Planhat preferred), data-driven strategic leadership, ~10-15% travel, US work authorization required.
Gainsight, Planhat
3w
Save
Mark Applied
Hide
Director, Scaled Success - SMB
United States
$120k-$135k/yr RemoteFull Time
3+ YOE2+ Mgmt3+ years in customer success or retention with 2+ years managing scaled success teams; experience owning GRR/retention for SMB, building 1-to-many engagement programs, running cancellation/save processes, strong analytics and cross-functional collaboration.
Gainsight, ChurnZero, Vitally, Salesforce, HubSpot, Tableau
2w
Save
Mark Applied
Hide
Manager, Customer Success Scaled Accounts
Bengaluru or United States
HybridFull Time
Proven customer-success leadership with people-management experience; strong operational discipline, coaching, technical fluency, and ability to run scaled, high-volume CS motions for APAC/Middle East.
Gainsight, CRM, OneTrust
1mo
Save
Mark Applied
Hide
Scaled Customer Success Manager
San Francisco, California, United States
$100k-$130k/yr OnsiteFull Time
1+ YOE1+ year customer-facing experience (SMB success, account management, or similar); strong written and verbal communication; data-driven; self-starter; comfortable managing a large book with high-volume tech-touch engagement; familiarity with CRM/CS tools is a plus.
Salesforce, Gainsight, HubSpot
1mo
Save
Mark Applied
Hide
Scaled Customer Success
Boston or New York City or Washington
OnsiteFull Time
2+ YOE2–6 years in customer success, account management, solutions consulting, operations, or customer-facing SaaS; strong written and verbal communication; systems- and metrics-oriented; willing to relocate to Boston, NYC, or Washington DC; US Person required; willing to travel periodically.
2mo
Save
Mark Applied
Hide
Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
3w
Save
Mark Applied
Hide
Manager, Scaled Customer Success - New York
New York City, New York, United States
$175k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years Customer Success/Account Management in SaaS, 2+ years people management, experience with scaled/digital CS motions, familiarity with Planhat/Gainsight/Vitally/ChurnZero, AI/automation interest, strong commercial and communication skills.
Planhat, Gainsight, Vitally, ChurnZero
4d
Save
Mark Applied
Hide
Customer Success Manager (Scaled & Digital)
Chicago or Dallas or Boston
$99k-$110k/yr RemoteFull Time
Experience managing 40+ accounts, analyzing usage data, delivering digital customer success programs, facilitating webinars, managing multiple programs autonomously, and collaborating cross-functionally. Commercial real estate technology knowledge is preferred.
Product University, Daily Pay
1mo
Save
Mark Applied
Hide
Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
2w
Save
Mark Applied
Hide
Head of Digital and Scaled Customer Success
San Francisco or Chicago or New York City
$178k-$262k/yr HybridFull Time
7+ YOE7+ years customer success leadership in SaaS, experience scaling digital/programmatic success, metrics and experimentation expertise, cross-functional partnering, AI curiosity, and team leadership.
3d
Save
Mark Applied
Hide
Scaled Customer Success Associate
Sydney or United Kingdom or United States
HybridFull Time
1+ YOERequires 1–3 years in Customer Success, Account Management, or SaaS Client Services; HubSpot CRM proficiency; strong communication, organizational, analytical, and autonomous work skills.
HubSpot CRM
2mo
Save
Mark Applied
Hide
Senior Customer Success Manager (SMB Scaled Business)
El Segundo or Seattle or Portland or Remote California or Washington or Oregon
$165k-$195k/yr RemoteFull Time
12+ YOE12+ years in customer-facing roles; proven success managing a scaled portfolio in sub-$200k ARR; strong IAM/security/compliance background; SaaS experience; excellent relationship and communication skills.
Explore Jobs