825 senior manager customer jobs at 473 companies in Boston, MA
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Senior Customer Success Manager, Enterprise
Burlington or New York
$101k-$115k/yr HybridFull Time
5+ YOE5-6 years of customer success or equivalent experience; strong relationship-building, analytical and consulting mindset; client-facing; ability to turn data into actionable insights.
2mo
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Senior Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in enterprise SaaS customer-facing roles, proven experience managing strategic accounts, leading executive reviews, driving adoption and retention, customer health management, cross-functional partnership, and experience with customer success platforms.
Gainsight, Totango, ChurnZero, Planhat, CRM, Salesforce, Gong, Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini
3mo
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Senior Customer Success Manager
Burlington, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in Customer Success, Consulting, or technical account management; strong communication; ability to manage multiple priorities; experience with strategic relationships; Bachelor's degree (Masters preferred).
2w
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Senior Customer Success Manager
Cambridge or Massachusetts
RemoteFull Time
5+ YOERequires 5+ years in customer success, consulting, partnerships, account management, or implementation within pharmaceutical, biopharma, biotech, or life sciences industries, plus drug development and portfolio management knowledge.
AI/ML, HubSpot
3w
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Senior Customer Onboarding Manager
United States or Boston
$60k-$70k/yr RemoteFull Time
Foley: Compliance and hiring software for safety-sensitive fleet operations.
5+ YOE5+ years in customer success/onboarding in SaaS; enterprise onboarding experience; strong project management, executive presence, and communication; experience with Salesforce or Planhat; familiarity with DOT/FCRA; openness to AI.
Salesforce, Planhat
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years in customer service/contact center or healthcare operations, 5+ years people leadership, bachelor’s degree or equivalent, contact center and workforce management expertise, strong communication and data-driven decision skills.
Microsoft Office
1mo
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Senior Manager, Customer Education & Enablement
Waltham, Massachusetts, United States
$130k-$160k/yr HybridFull Time
Experience building and scaling customer education and enablement programs for SaaS, familiarity with Allego and enablement/learning technologies, strong instructional design and program management, and excellent written and verbal communication.
Allego
2w
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Senior Customer Success Manager - Moveworks
Waltham, Massachusetts, United States
$102k-$159k/yr RemoteFull Time
5+ YOERequires 5+ years in account management, implementation, or software/SaaS sales; enterprise deployment experience; technical solution communication; executive relationship building; and a bachelor's degree.
SaaS
2w
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Senior Customer Success Manager - Moveworks
Waltham, Massachusetts, United States
$102k-$159k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in account management, implementation, or SaaS sales; enterprise deployment experience, technical solution skills, executive relationships, and 10–25% travel required.
SaaS, Large Language Models (LLMs), ServiceNow, Microsoft
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
2w
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Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
4w
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Senior Customer Success Manager
Boston, Massachusetts, United States
$90k-$105k/yr HybridFull Time
5+ YOE5+ years in SaaS customer success or account management with renewals, upsell experience; strong relationship, negotiation, and organizational skills; experience with Salesforce and customer-success tools.
Salesforce, Gong.io, Outreach, Catalyst
3w
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Senior Customer Value Manager
Boston, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in customer success/solutions consulting; hands-on delivery, solution design, POC experience, strong analytics, project management, and executive communication skills.
1d
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Senior Customer Success Manager
Newton or Auburndale
$85k-$90k/yr HybridFull Time
4+ YOEBachelor's degree and 4+ years of customer-facing customer success experience, preferably in software or sales and marketing; knowledge of B2B digital marketing, ad tech, automation, lead generation, and content marketing.
1w
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Customer Value Manager
Lexington, Massachusetts, United States
$84k-$126k/yr HybridFull Time
Experienced customer-facing professional managing mid-market or enterprise accounts, with email security, identity management, SaaS, customer health, Salesforce, communication, analytical, and technical advisory skills.
Email Threat Protection, Human Risk Management, Incydr, Code42, DMARC Analyzer, Microsoft 365 Defender, Okta, Azure AD, SSO, SAML, SOC, SIEM, SOAR, Salesforce, Abnormal, Proofpoint, Microsoft Defender for Office 365, API
2w
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Manager, Customer Success
Cambridge, Massachusetts, United States
$108k-$115k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent; 5+ years of customer success or sales experience; 2+ years managing customer-facing teams of 3+; SaaS or insurance experience preferred.
EverQuote Pro
3w
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Customer Success Manager III
Cambridge, Massachusetts, United States
$74k-$120k/yr OnsiteFull Time
5+ YOE5+ years client-facing experience driving engagement and retention, 3+ years project management, ability to build senior relationships and commercial mindset. Eligible for US Top Secret clearance may be required.
3w
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Customer Success Manager
Hudson, Massachusetts, United States
$120k-$140k/yr OnsiteFull Time
5+ YOE5+ years in customer success/account management in industrial or IT/OT environments; renewals and managed services experience; working knowledge of networking and industrial control systems; Six-Sigma Green Belt; strong communication and leadership.
Rockwell, Schneider, Aveva, KMS
1w
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Customer Success Manager
Boston or Denver or Madison or Raleigh
$125k-$250k/yr OnsiteFull Time
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory and enterprise platform expertise, consulting and executive communication skills, project management, agile practices, and willingness to travel.
Appian, AI, robotic automation, Data Fabric, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
2w
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Customer Success Manager
Boston or New York City
HybridFull Time
8+ YOERequires 8+ years in customer success, relationship management, or account strategy within investment operations technology or financial services, plus institutional account growth expertise and executive communication skills.
HubSpot, Gong
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