165 senior manager customer jobs at 96 companies in Springfield, MA
3w
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Customer Care Manager
Windsor, Connecticut, United States
$80k-$90k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor’s degree, 5+ years in customer service, 2+ years supervising or managing, ERP and quoting-tool experience, Microsoft Excel proficiency, leadership skills, and willingness to travel up to 25%.
ERP, SPQ, Microsoft Excel
1mo
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Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
1mo
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Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
1mo
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
1mo
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Customer Growth Strategy Senior Manager | Financial Services
Arlington or Boston or Charlotte or Chicago or Hartford or Morristown or New York City or Philadelphia or Pittsburgh or United States
$123k-$317k/yr OnsiteFull Time
10+ YOERequires 10+ years in growth strategy, customer strategy, innovation, transformation, or consulting; opportunity origination, client leadership, cross-functional team management, and a bachelor's degree or equivalent experience.
AI
1w
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Customer Service Manager- Onsite in East Hartford, CT
East Hartford, Connecticut, United States
OnsiteFull Time
5+ YOERequires 5+ years in customer-facing manufacturing or aerospace roles, strong customer relationship, service recovery, problem-solving, collaboration, organization, and metrics skills. Bachelor's degree preferred.
SAP, SFDC, Salesforce, EDI
3mo
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Senior Sales & Marketing Manager
New Britain, Connecticut, United States
$145k-$160k/yr OnsiteFull Time
Lead sales and business development for liquid coatings; manage strategic planning, pipeline, bids, and customer relationships.
2mo
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Senior Project Manager
Pittsfield or Mobile or Massachusetts
HybridFull Time
5+ YOEBachelor’s degree plus 5 years of relevant experience or master’s degree plus 3 years. Secret clearance, U.S. citizenship, project planning, risk management, financial reporting, customer coordination, and MS Project proficiency required.
Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1mo
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Customer Account Manager
Cincinnati or West Chester or Whitehall or LaPorte or Hampton or Wichita Falls or Morristown or Dover or Cleveland or Winsted or Branford or Rochester or Rancho Cucamonga or Fontana
HybridFull Time
10+ YOEBachelor's degree, 10+ years sales experience (5 years in aerospace), ability to travel 35–50% domestically, strong communication and organizational skills, U.S. work authorization and U.S. person (ITAR) required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
2mo
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Senior IoT Product Manager
Hartford or Austin
HybridFull Time
5+ YOEBachelor's degree required (Masters preferred), 5+ years product management experience delivering end-to-end customer-facing products, experience with mobile/web apps and IoT preferred, strong product analytics, user research, and communication skills.
iOS, Android, web
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2mo
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Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)
East Hartford, Connecticut, United States
$108k-$205k/yr OnsiteFull Time
8+ YOEU.S. Person required. Bachelor’s degree with 8 years relevant experience (or advanced degree with 5 years). Understanding of gas turbine engines, program/customer-facing experience, strong communication and matrix teamwork skills.
1w
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Supervisor - Customer Experience
East Longmeadow, Massachusetts, United States
$52k-$54k/yr HybridFull Time
8+ YOEBachelor's degree in business, chemistry, biology, or related field; 8 years of client services experience or equivalent education, training, and experience. Requires relationship management, customer service, communication, and team development skills.
2mo
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Senior Manager, Program Manager- Submarine Imaging Systems (38767)
Northampton, Massachusetts, United States
$133k-$284k/yr OnsiteFull Time
12+ YOEManage cross-functional program teams, P&L, schedules and budgets via EVM, ensure compliance (ITAR/EAR), support proposals and customer communications; bachelor’s +12 years (or masters+10 or 16 years experience without degree).
EVM
1mo
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOE10+ years product management or customer experience experience; experience with VoC platforms, journey analytics, Agile product practices, AI/text analytics, executive influence and team leadership.
Medallia, Qualtrics
1mo
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOERequires 10+ years in product management, customer experience, insights, digital experience, strategy, consulting, or related fields; enterprise platform leadership; executive influence; VoC, Agile, journey analytics, and AI insights experience.
Medallia, Qualtrics, AI, Agile, NPS, CSAT
5d
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Senior Site Manager
Bloomfield, Connecticut, United States
$53k-$72k/yr OnsiteFull Time
5+ YOE2+ MgmtHigh school diploma or GED, 5+ years of related B2B or technical experience, 2 years of management preferred, 5 years of customer-facing experience, technology expertise, and Off 360 proficiency.
Microsoft Excel, Off 360, RICOH Service Excellence
6d
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Senior Client Success Manager
United States or Glastonbury or Europe or South America or Asia
RemoteFull Time
5+ YOE5–7 years in client success, support, sales, implementation, or related SaaS/education work; strong communication, organization, multitasking, negotiation, and conflict-resolution skills; bachelor's degree or equivalent experience.
ChurnZero, Salesforce
3d
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Contract Administrator/Customer Service Manager
North Grafton or United States
OnsiteFull Time
5+ YOEFour-year degree in business, engineering, or a related field; 5+ years of related aerospace, energy, or military sales experience; mechanical engineering, forging, or machining knowledge; and PC/Symix/Syteline, MRP, Excel, Word, and PowerPoint skills.
PC/Symix/Syteline, MRP, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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